I bought a few bras from BRXL and the quality is top notch. Unfortunately I didn’t get the sizing right on my first order, but the support team was amazing helping me to get an exchange without any ha... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
May experience has been excellent so far, I have no complaints. The quality of every item I have purchased has been the best of it's kind. I definitely will purchase more from this company... Voir plus
Love that my order was delivered to me within days! I was so excited to receive it. The material is so comforting and I love the way it shapes the body without discomfort and squeezing. I also appreci... Voir plus
I ordered because the company had such great reviews. However, when sending back the items that were not at all accommodating. I have recently had surgery and was looking for a certain kind of bra w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
BRXL is an urban activewear brand redefining everyday movement. Designed for men and women, our pieces move effortlessly from studio to the street — blending performance, comfort, and attitude for life in motion.
Coordonnées de contact
Etats-Unis
- support@brxlshop.com
- brxl.com
4,2
Bien
87 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
HORRIBLE
The whole process was horrible! I ordered my size in the denim leggings which was the only size available for me to pick from. I’ve seen social media videos of women twice my size claiming they were wearing the same size (a 3X). I placed the order on 8/3/2026. On 8/10/2026 I received a shipment email stating the item shipped. By 8/18/2026, I still hadn’t received my order so I sent an email & was told that it hadn’t “fully” shipped, whatever that means. It finally arrives today, 8/22/2026 & I can’t even get it over my behind!!! And I’m not even going to bother to request a refund because if THIS part was horrible, I can only imagine the return/refund process!
I will just donate leggings & never purchase from this place again!!!
22 août 2026
Avis spontané
Réponse de BRXL
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and disappointment you experienced with your order.
We completely understand how upsetting it must have been to wait for your package and then discover that the leggings did not fit as expected. We sincerely apologize that your experience did not meet the expectations we strive to provide.
We’d like to clarify that the denim leggings you purchased were a pre-sale item, with the estimated shipping date of August 21, 2026, as shown on our website. Fortunately, our restock arrived earlier than expected, and we shipped your order as soon as the item became available. Due to the inventory being fulfilled from a warehouse location farther from the standard shipping route, the delivery process took longer than usual. We apologize for the delay and any confusion caused by the shipping updates.
Regarding the sizing concern, we truly hope you’ll give us the opportunity to make this right. Our customer support team has already reached out to assist you, and please rest assured that we will do our best to make the return process smooth and help resolve this issue.
Thank you again for your feedback. We truly appreciate you bringing this to our attention, as it helps us continue improving our products and customer experience.
Strong customer service
I initially received the wrong color, but once BRXL verified the mistake, they quickly made it right by sending the correct color within days—and even let me keep the original one! ⭐️ Their customer service is outstanding. On top of that, the fit is great and the material is buttery soft. I’m very happy with my purchase and would definitely recommend BRXL! 👏✨
15 août 2026
Avis spontané
THE MATERIAL WAS SO CHEAP NOT LKE WHAT…
THE MATERIAL WAS SO CHEAP NOT LKE WHAT WAS ADVERTISED. I AM SO DISSAPOINTED.
19 août 2026
Avis spontané
Réponse de BRXL
We are truly sorry to hear that the material did not meet your expectations and that you felt disappointed with your purchase.
Our customer service team is currently assisting you with this matter. Please rest assured that we take your concerns seriously and will do our best to help resolve the issue and find a satisfactory solution for you.
We appreciate you bringing this to our attention, as your feedback helps us continue improving our products and services.
Customer service was Wonderful
Customer service was absolutely wonderful!!! Responded to me in a timely manner... I was not 100% satisfied with the leggings ( just didn't work for my body type) but they are great quality.. this was my first time ordering from this specific brand so maybe I might try a different style legging or different size... all in all great experience!!!
18 août 2026
Avis spontané
Réponse de BRXL
Thank you so much for your kind words! ❤️ We’re so happy to hear that you had a great experience with our customer service and that you were pleased with the quality of the leggings. We’re sorry to hear that the fit wasn’t quite right for your body type, but we truly appreciate your understanding and feedback. We’d love the opportunity to help you find a style that works better for you. Please feel free to reach out to our support team: support@brxlshop.com—we’d be happy to help!
GREAT MATERIAL I FELL IN LOVE WITH THE…
GREAT MATERIAL I FELL IN LOVE WITH THE SETS AND THE COLORS, SINCE IT WAS MY FIRST TIME ORDERING I HAD TO SIZE DOWN AND THE RETURN/EXCHANGE WAS VERY EASY. GREAT CUSTOMER SERVICE
15 août 2026
Avis spontané
Love them they are sooo comfortable and…
Love them they are sooo comfortable and stretching. My favorite pair i will be order so more very soon
28 juillet 2026
Avis spontané
Disappointing
I really hate that even though they have the size chart it’s hit or miss and it was a mess for me and I tried to contact them to exchange to get a better size. I just lost my money. I’m not too happy with their customer service not being able to contact them and getting a suitable product is very
31 juillet 2026
Avis spontané
Réponse de BRXL
We’re truly sorry to hear about your experience. We completely understand how frustrating it can be when the size you receive doesn’t work out, especially after taking the time to check the size chart.
We’re sorry that we weren’t able to assist with your exchange request sooner. We have now received your message, and our customer service team is prioritizing your case to help resolve this as quickly as possible.
Please rest assured that we offer a 30-day free exchange service, and we will arrange a replacement in a more suitable size for you. We hope this will give you a better experience with our products.
We also truly appreciate your feedback regarding the sizing. We have shared your comments with our product team for further review and improvement of our size recommendations.
Thank you again for bringing this to our attention and giving us the opportunity to make things right.
The product was very nice and stretchy…
The product was very nice and stretchy material was great and shipping was fast.
1 juillet 2026
Avis spontané
I loved it
I loved it, light, comfortable, strong very well, and the size was perfect. The colors I have chosen are beautiful.
29 juillet 2026
Avis spontané
Baby Got back 💪😘
Colors are exactly how they were pictured! Fit and size where perfect as described. & my shelf is looking good 😊 working out in these gave me an extra boost. Workout days go crazy 🤪
19 juillet 2026
Avis spontané
FOR THE BADDIES!!
Any other gym tightes won't be tolerated... can even wear them under your jeans, the shape It gives you is amazing.!!!!!!
23 juillet 2026
Avis spontané
Greatly made
Greatly made! Comfortable, flattering and makes my butt look good. Love this brand 😊
1 juillet 2026
Avis spontané
Great customer service
Great customer service! Will be shopping at BRXL again!
20 juillet 2026
Avis spontané
Affordable and quality material
The design is comfortable and supportive post surgery. The adjustable strap at the bottom is great. The only caveat is the tag is irritating. Should make it tagless. I don't like sports bras but this is a game changer.
10 juillet 2026
Avis spontané
Love my black with white stripes down…
Love my black with white stripes down the side of the legs work out pants! They are perfect! Feel great and fit wonderfully.
Thanks again!
10 juillet 2026
Avis spontané
i was initially worried since...
i was initially worried since there wasn't many reviews online but, i was super impressed. it arrived pretty quickly and its good quality + durable.
26 juin 2026
Avis spontané
I ordered to big and had to return them…
I ordered to big and had to return them they worked with me and made it happen
3 juillet 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.