Bungalow Avis 

Buyer Beware. I invested in property and had it leased through Homeroom which eventually merged with Bunglow. Their actual performance is much worse than the numbers they will share. Their business model doesn't work.

Someone needs to google the bungalow leadership and CEO and file a case against them and force them to come to the court.

Ivy and David are SCAMMERS. They will chat with you, and call you before you sign the lease, but good luck hearing back from them once you sign the lease.

I rented a shared space from them, and my lease started on Feb 22, 2025. I flew here from Houston 5 days later on 27th Feb to move in. but i was shocked to see the rundown apartment. The room had someones stuff in it, the carpet was dirty with spots and dirt marks, the door lock was broken, and the laundry room door was missing(half was missing and half was there).

So I LEFT AND NEVER CAME BACK, never spent more than an hour there.

I tried to reach the same people who I was in contact with form bungalow via texts, but they never responded back.

I wanted to transfer to new place or get a full refund. Man they see your messages and don't answer the phone, and on top of that they just resolve/close any tickets I create on portal.

I still don’t have my place and today I sent them my millionth email telling them that I am leasing an apartment outside of bungalow.

I am actually thinking about taking legal action. I have evidence of the apartment condition, the email threads and number of tickets that I have created asking for a transfer or early termination.

They are a shady company! They were so bad the property owner cut ties with them and started managing the property themselves. Bungalow was charging a 200 dollar a month service charge that provided no services, as they literally billed you separately for any services you got. When you had an issue you had to email or use the app to message them and then wait days and sometimes weeks for a response. When they were let go by the property owner, they tried to charge us each a move out cleaning fee, despite lease requiring an inspection first, despite that we were not leaving and despite that no cleaning was actually going to be done! They are shady AF and still have not removed the shady move out fee!

I was supposed to move in around February 2. I saw my leave on December 11 but I had to cancel it somewhere around January but I think there proper management at the Seattle location name our Arcel David I think he’s been ignoring me as I can’t contact him.

Bungalow SF is terrible . They don’t fix all of your concerns that need to be fixed. Maintenance takes forever or requests never get done. There are hidden fees in your monthly bills that are not even mentioned in the contract. And they are the ones who charge you your electric bills and water, gas and etc… but you aren’t allowed to see the original bills. It feels like you are being scammed. So please stay away if you don’t want stress everyday. This is the least I can do while waiting to finish my contract with these terrible people .. let you know. All they want is to get more money from you, as much as possible. Why is this business allowed to continue?

WiFi out for 4 weeks and garage key fob does not work. Closet door and laundry door was off balanced and has been for a few weeks. Towels not included although the app said it would be.

Horrible experience with this outfit. Will not return deposit months after leaving my place.

Listen y'all. I NEVER write reviews. Genuinely never. However I am taking the time out of my day to tell you to never ever work with this company. They have been extremely difficult to work with. They have no phone to contact, they charge you hidden fees, they won't fix problems with the house causing unsafe living conditions, I could go on. Seriously. Don't.

While the pricing is attractive, the management and overall experience with this company are disappointing.

Unprofessional Handling of Issues: When problems arise, management tends to deny responsibility, even when clear evidence is provided. In some cases, they offer a small settlement (around $200) to resolve matters quietly, which feels insufficient and unsatisfactory.
Payment Team Challenges: Communication with the payments team, particularly with David, has been problematic. Responses are unclear, and follow-ups are often lacking.
Pros:

Competitive pricing.
Cons:

Maintenance requests can take a month or longer to address.
Additional fees of $400 or more, which can quickly add up.
Subpar management and lack of accountability.
Safety concerns, including exposed wiring.
Additionally, if you encounter financial difficulties, be prepared for aggressive actions. They have a tendency to send multiple pre-eviction notices before any official communication, which can be stressful for tenants already facing hardships.

Ultimately, while the price may seem appealing, the hidden costs, poor management, and lack of responsiveness are significant drawbacks. I am personally relieved to have moved on to a more stable and comfortable living situation, and I would not rent from this company again. Many past customers likely share similar sentiments.

No reply to phone calls or emails for help. I signed a lease but it is not reflected on my Bungalow account. David does reply to my texts. I was told I am unable to chat/meet with the roommates before signing/paying the deposit, which is contrary to what I see on your website. Very disappointed.

I’m going to show you pictures of advertised space vs how space actually was. Brace yourself. (I signed a year lease remotely.) Customer service agent also lied & said this was a new Bungalow residence & filling up fast.

I actually don’t see a space to upload photos. Just know… don’t trust them. Don’t sign a long lease. 1-3 months max. Lay eyes on it in person if at all possible.

This is a horrible company. I recently was with homeroom. But Bungalow has bought the property management. They have not properly updated my balance. There is no way to contact them. Stay away from these people. One day until my rent is do. They want me to pay the full amount. Although, I already sent the payment to previous company. So, what do I do, can't contact anyone.

Bungalow failed to follow Oregon law - and had contractors come into the property without notification for a non-emergency repair.

They admitted this via email as well that they made this error. It's scary how little Bungalow actually knows what is going on as they outsource everything to all these different firms (Maintenace Support is done by a third party who outsources to local teams - they have no offices in Portland).

Bungalow won't let you actually speak to anyone about your lease, only via tickets - so when a material breach occurs, you are left in the dark.

Lastly - if anything goes wrong, you are on your own. They do not care, they blame others, and you have to remind over and over the responsibility of Bungalow under the lease they execute.

Please - if you're reading this, take it from me, do not sign a lease with this company.

David Arcel made my experience great, very patient, answered all my questions, professionally walked me through process all way to end, lease signing, amount due deposited and details for next steps. The negative is that like me, many new renters will be excited to be able to share pics, 3D walkthroughs, the 3D floor plan, which the website has excellent content. Unfortunately, since they take down the ad on their website, all that goes away. It would be great if they could update their resident portal to include this content.

The good reviews MUST BE FAKE.

Literally the worst company I've ever dealt with. No way to contact them, they waste tons of your time and fix almost nothing. Super stressful. I'd rather die than deal with these people. They are rude and told me to fix my own fan/light which another roommate has remote crosswired to. 3 Months of them controlling it I'm completely pissed off. Many other issues, no way to contact Bungalow I had to contact the maintenance service directly. It's always a new form of contact, a new employee, and the App almost never works. STAY AWAY. Will be posting this review everywhere.

I'm writing this review from a coffee shop. The resident home I live in has been out of internet for over a week, the refrigerator is not working and the home has outstanding maintenance request, including a broken door knob. The company will tell us that they have sent someone to our home to fix the issues and nothing gets fixed. Currently, our wifi is not on and Bungalow has done absolutely nothing and has not communicated to me in 3 days. I do not recommend anyone doing business with this company.

Really nice and helpful

Please please please never move into a Bungalow property. In my experience and in my opinion, they are incompetent, scummy, and are completely incapable of doing good business. They abandon procedures, take forever for maintenance requests (sometimes not even fulfilling them), and charge exorbitant fees. Please avoid.

Got charged a "junk removal fee" of $120 per person ($600 total) for junk left behind by previous residents. Have been calling and emailing for a month with no response to discuss this charge at the very least. It's getting to the point of considering legal action.

The fees are ridiculous in general.

Do yourself a favor and never rent with Bungalow.

If I could give Bungalow zero stars, I would. I’m making it my personal mission to warn anyone I know—or even cross paths with—to avoid this company at all costs.

The only way I’d recommend living with Bungalow is if they transitioned into running actual prisons, and honestly, that would still be an upgrade from the absolute disaster they call a business. Save yourself the headache and look elsewhere.