The order is yet to be delivered and very impressed with Burts so far. Very competitive on price and the customer service has been excellent. Even though ordered online, receiving phone calls to updat... Voir plus
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Lisez les avis des autres
From contacting Burts through one of their agents and to making the online purchase was excellent. The carpet was excellent quality as it was described especially designed for the living room. The o... Voir plus
Great quality wool carpets at a very affordable prices Delivery was quite quick but unfortunately tracking wasn’t possible so had a day waiting in End result was worth it though Would buy again... Voir plus
Good value taking into account price and quality and seemingly better than anyone else and lots of different size offcuts to choose from. It was a bit annoying to have the delivery suddenly arrive... Voir plus
À propos de l'entreprise
- Magasin de moquette
- Grossiste en tapis
- Magasin de revêtements de sol
- Magasin de rénovation
- Magasin de linoléum
Écrit par l'entreprise
Burts Online offer a fantastic selection of carpets, vinyl, artificial grass and commercial flooring solutions. Our prices are competitive and our free sample service helps you to choose by sending up to 4 samples straight to your home! Get in touch! Our customer service team love to help and will assist you with any queries that you may have.
Coordonnées de contact
Union Street, TS1 5PW, Middlesbrough, Royaume-Uni
- 0333 772 0294
- INFO@BURTS.CO.UK
- burts.co.uk
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Best price
Samples were sent out promptly along with the order placed, which was the best price anywhere. Product was well wrapped.
14 avril 2025
Fabulous service from start to finish
Fabulous service from start to finish. Excellent quality at a fantastic price. Super happy with my new flooring. Thank you Burts
Highly recommend.
15 avril 2025
Lino delivery
Ordered the flooring Wednesday morning the same day I got a delivery update saying will be delivered the day after came Thursday morning
Only down full I had is that the delivery driver had folded the Lino in half which left a massive bump when laying it
15 avril 2025
Used Burts many times now and still the…
Used Burts many times now and still the best deals outhere...
This linoleum order was carefully packed, promptly dispatched and looks great on the floor. So 100%
8 avril 2025
Avis spontané
Reserved underlay but no carpets have…
Reserved underlay but no carpets have came and it’s been 7 days
3 avril 2025
Réponse de Burts Online Ltd
Thanks for taking the time to review us. We have looked into your issue. We are sorry to hear about you not receiving your full order just yet. We have checked up on when the rest of the order will arrive with our courier team for you and my colleague is trying his best to rectify the situation for you. They couldn't fit the whole order (7 large items) into one delivery vehicle. It has been 5 working days since your order was shipped and we state that deliveries to the Scottish highlands and especially islands can take up to 10 working days. Again apologies for the inconvenience and we hope you receive the rest of your order very soon and believe we are doing everything for you to receive the rest ASAP. Thank you for your patience.
Really great service in dealing with my…
Really great service in dealing with my order and prompt delivery
24 mars 2025
Réponse de Burts Online Ltd
Thank you so much for the 5-star review, its much appreciated!
Réponse de Burts Online Ltd
Thanks Chris for taking the time to review us!
Réponse de Burts Online Ltd
Thank you Leslie! We are glad you like your new product.
Great item sent very quickly
Great item sent very quickly. Packaging was excellent and my flooring arrived in perfect condition. This was the only place in the UK I could find this replacement flooring so I am really pleased.
17 mars 2025
Réponse de Burts Online Ltd
Thank you so much Fiona for the very positive review, it's much appreciated!
Excellent …
Although the scheduled delivery got changed a couple of times , I’m still very happy with my purchase. The carpet is of great quality and it was reasonably priced.
Delivery guys were fantastic, very happy chappie’s and a good laugh. Absolutely brilliant. I would highly recommend this company .
27 février 2025
You are a cheater…
You sold items with free delivery but on delivery time you asked me to pay for delivery. It was a cheating and I could claim but my time is more valuable than wast on fighting with companies like you.
You are a cheater.
Never contact me again
4 mars 2025
Réponse de Burts Online Ltd
We do not offer a 'free' delivery service whatsoever so we are not sure where this has came from. You selected click & collect when you checked out which is of course free. You had no intention of collecting when we contacted you so yes, we asked for delivery fee because you selected the wrong option. You didn't want to pay a delivery fee and thus a full refund was issued on request.
Great product at a good price
Great product at a good price.
excellent customer service and deliverybb
19 février 2025
Réponse de Burts Online Ltd
Thank you for your review, its much appreciated!
Excellent Customer Service
Easy to order online, very helpful Customer Service representatives and fast delivery via courier. I ordered 3 pieces of vinyl flooring, all of good quality. Unfortunately one arrived damaged in transit, which was not discovered until fitting. Because of time pressure I had to source a replacement locally. CS representative Phil was extremely helpful with my situation, organised a full refund and pick up for damaged item instead of a replacement, and was most sympathetic to my situation. Pick up occurred and full refund was issued as promised. I would absolutely use this company again.
17 février 2025
Very quick processing & delivery
Very quick processing & delivery.
Helpful customer service.
27 février 2025
Great service good prices
17 février 2025
Réponse de Burts Online Ltd
Thank you Stephen for taking the time to leave us a kind review!
Absolute bargain brought a ouffcut…
Absolute bargain brought a ouffcut saved myself 300 pounds
20 février 2025
Réponse de Burts Online Ltd
Thank you, we hope you enjoy the new flooring!
Easy process to order & good selection…
Easy process to order & good selection competitively priced.
Only criticism is the live chat did nt work for me
20 février 2025
Réponse de Burts Online Ltd
Thank you Carol for leaving us a positive review. The Live chat is operational during our business hours other than that any emails to info@burts.co.uk we will try to always respond to at any time.
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