5* Service before, during and after purchase Visited Carcart for a car I’d booked a test drive on- didn’t buy it but bought another one from them off their forecourt…..great service during sales pr... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
If you want problems buy from here, worst decision i ever made buying a car from this business i spent 12k cash and i have spent nearly 3k on repairs and the car is still not right, the warranty we wa... Voir plus
Surprised with some of the negativity on her … I purchased a Nissan qashqai last September and have not had one issue with … saw it online on the Friday , test drove it Saturday , picked it up on the... Voir plus
Very poor dealership. Offered me an insulting low-ball part-ex price for my Renault car because they didn't really want it. Were only interested in profits and not doing a good deal. I decided to not... Voir plus
2,2
Bas
152 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor level of service
I have emailed twice with no reply and called on 03330509911 several times but nobody picks up the phone, i have a serious enquiry about my vehicle I purchased 8 days ago. This level of service is very poor and I am tempted to return my purchase within my 14 days as a result. I can't understand if you provide an email and phone number why nobody can email me or call me back.
8 février 2023
Avis spontané
Réponse de Carcart
Hi,
I am sorry to hear you are experiencing issues but as there is no name allocated to this review I cannot do much further but if you can email 'support@carcart.co.uk' and this will be looking into further by our aftercare team.
Great customer service from Will.great…
Great customer service from Will.great choice of vehicles definitely recommended these lads hope to to business in the future
7 février 2023
Avis spontané
Jordan
Brilliant helpful service from Jordan , good knowledge about the cars. I will definitely go back and have already referred a friend who is also looking for a vehicle.
6 février 2023
Avis spontané
New car great experience will do business with them again
Good friendly staff with a great attitude towards the customer 👍
4 février 2023
Avis spontané
Good and friendly customer service.
4 février 2023
Avis spontané
Jordan made everything quick and easy
Jordan made everything quick and easy. Absolutely in love with my new car
27 janvier 2023
Avis spontané
Friendly helpfully and was quick…
Friendly helpfully and was quick processing
1 février 2023
Avis spontané
Will was really friendly and helpful
Will was really friendly and helpful, he made the process of purchasing the vehicle via finance so easy. I would definitely recommend carcart to family and friends
30 janvier 2023
Avis spontané
Will was a great help
Will was a great help, answered all questions, great service/experience
28 janvier 2023
Avis spontané
Fantastic how the sales man handled…
Fantastic how the sales man handled everything
27 janvier 2023
Avis spontané
crap
was made really relaxed had a cup of tea really welcoming easy transaction and everything went well all explained in detail would definitely recommend but when i have tried contacting them since no reply dont bother!!!!!
24 janvier 2023
Avis spontané
Réponse de Carcart
Hi Michelle, thank you for your feedback. I am sorry to hear about your recent experience and disappointed this resulted in you needing to update your review.
Having checked our records, I can see you purchased your vehicle in January 2023 but unfortunately I have not been able to find any emails from you since. Likewise, I have not been able to find any recent calls or voicemails from yourself. Whilst we strive our best to pick up the phone, we hope you'll understand this isn't always possible.
In order for us to help and hopefully resolve your concern, please email us at support@carcart.co.uk. Alternatively, please call 0333 050 9911 and select option 2. Our aftersales department is available between the hours of 9am-5pm Monday to Friday. If you're unable to get through, please leave us a message and we will call you back at the earliest opportunity.
Kind regards,
Marta - Customer Service Advisor
Absolute cowboys
Absolute cowboys. Dont check the cars properly, the mechanic are appalling. I would not recommend any purchase from here unless you want problems its ran by cowboys. There workshop is run down. The mechanic I dealt with was rude and did not have a clue. BEWARE.
Save your money buy elsewhere. They will be polite when selling you car, after its all down hill. 2 cars bought both had issues that were not rectified
21 janvier 2023
Avis spontané
Réponse de Carcart
Hi Sean, I am sorry to hear you had such a bad experience but we have no records of a claim being made however if you would give us a call, we can try and get this matter resolved for you but our mechanics would not have spoken to customers and would like to get to the bottom of this as we have allocated members of staff to deal with matters such as yours.
I would highly recommend this garage
I would highly recommend this garage. They made purchasing my car a breeze. They were friendly very helpful. I would recommend purchasing a vehicle from this company, five star
22 janvier 2023
Avis spontané
Highly recommend!
Took me 4 days from enquiry to collecting the car and everything was smooth and professional. Will was really helpful and friendly and even took time on his day off to push the finance application through. Would highly recommend!
21 janvier 2023
Avis spontané
Cascada/V40 switch
Will was helpful, friendly, professional and gave all the information I wanted in excellent communication. He was not at all pushy (which would have put me off!). I had to delay pickup by a few days but it was not a problem. He explained the whole part exchange procedure well and I didn't feel at all rushed. Pleasure....new car's good too!
20 janvier 2023
Avis spontané
Good customer service
Good customer service and lots of information provided about the car.
7 janvier 2023
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.