Carcart Avis 

152
•
TrustScore 2 sur 5

2,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

5* Service before, during and after purchase Visited Carcart for a car I’d booked a test drive on- didn’t buy it but bought another one from them off their forecourt…..great service during sales pr... Voir plus

Noté 1 sur 5 étoiles

If you want problems buy from here, worst decision i ever made buying a car from this business i spent 12k cash and i have spent nearly 3k on repairs and the car is still not right, the warranty we wa... Voir plus

Noté 5 sur 5 étoiles

Surprised with some of the negativity on her … I purchased a Nissan qashqai last September and have not had one issue with … saw it online on the Friday , test drove it Saturday , picked it up on the... Voir plus

Noté 1 sur 5 étoiles

Very poor dealership. Offered me an insulting low-ball part-ex price for my Renault car because they didn't really want it. Were only interested in profits and not doing a good deal. I decided to not... Voir plus

À propos de l'entreprise


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2,2

Bas

TrustScore 2 sur 5

152 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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2,2

Tous les avis

(152)

20 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Brought a car just over a month ago…

Brought a car just over a month ago within a week driving it there was noises coming from the brakes checked the mot online to see that it was advised brake pads disks and bottom arm and they hadn’t been changed before the sale as I wasn’t given the mot certificate or notified about this. The customer service hasn’t been helpful at all wouldn’t recommend this place at all. I have now got to cover the cost for the parts myself when the car is still under warranty

3 juin 2020
Avis spontané
Noté 1 sur 5 étoiles

In response to your lies..

In response to your lies... Not once did you offer me an extended warranty, the oil cooler itself was £155 the going rate for a brand new part with the seals and gaskets. The labour rate of the garage is what it is, to make matters worse the water pump also failed.. Both of these issue would have been visible before I purchased the car. I asked you to look at it and you couldn't due to your garage being closed... Regardless of cost and labour rates you cowboys sold a car with two major issues, you either need to be more honest or find better mechanics who check your vehicles over before selling them. The whole cost should have been covered by you as I had the car for less than 3 weeks and only drove about 60 miles in it. You are lucky I didn't move to reject the car, which is something I now regret. Walking in to your dealership was the worst idea I have had... For anyone wanting to purchase a car... STEER CLEAR OF THESE COWBOYS... I'm not the first and won't be the last these guys do the dirty on. You also have not fulfilled your part of the deal, my spare key still has not been sorted out.

11 mai 2020
Avis spontané
Noté 1 sur 5 étoiles

Sold a dodgy car which had a leaking…

Sold a dodgy car which had a leaking oil cooler and then to top it off a ceased water pump all in the space of 3 weeks. The 3 month warranty that comes with car is administered by a company Handler protect who look for every which way not to pay out on a claim. The first repair went OK ish with Carcart covering 50% of the cost that the warranty company wouldn't, they should have covered 100% of it and then with the 2nd repair Carcart have washed their hands and put it all on the warranty company who only paid £107 of a £255 repair. Stay clear of this company, start of great, professional until there is a problem.

4 mai 2020
Avis spontané
Logo de Carcart

Réponse de Carcart

Thank you for your review. I'm realy sorry if you was disappointed but you should do all repairs following warranty terms and conditions. All warranty terms and conditions was explained before buying vehicle also it's available on our website. You was informed about excess on parts which depends on vehicle age and mileage. We also offered extended warranty but you wasn't interested in. Firstly you ignored labor rates (you chosen garage who charging more than it's covered), secondly your garage charged three times more for oil cooler than it should cost. We draw your attention to these points nevertheless you fixed vehicle and we showed good will covering all your expenses because you seemed to be nice guy.

We never sold you a dodgy car, in this situation we assisted you more than we should. Warranty company paying for everything what is covered under Terms and Conditions and usually they paying more than they should!

Noté 5 sur 5 étoiles

Great company

Great company. Excellent customer service. Evaldas is a great bloke, Friendly and professional. Good range of cars. Very helpful. Very pleased with the service I have received. I would highly recommend them and would use them again.

19 mars 2019
Avis spontané
Noté 1 sur 5 étoiles

Was sold a car which broke down…

Was sold a car which broke down multiple times in the first 10 days and refund has been refused.

Edit: It is not wear and tear - head gasket and timing belt also faulty.
The car no longer starts and the warranty you have sold also seems worthless. Currently in the middle of a claim against the dealer

Edit: Car is not starting - waste of money. Significant issues not just wear and tear..... add faulty alternator to the list of faults above.

12 novembre 2018
Avis spontané
Logo de Carcart

Réponse de Carcart

Thank you for your review. I'm realy sorry for your experience but battery and spark plugs are general wear and tear which are not covered by any warranty. Thus this is not the case to cancel sale and get full refund. Unfortunately battery, spark plugs, timing belt are wear and tear parts which must by replaced from time to time. We're sorry for bad experience.

Noté 5 sur 5 étoiles

Very professional

Very professional. The owner showed forecourt himself, explained everything clearly and got opportunity to test few vehicles. Will defo recommend.

13 septembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Very good sale very detailed would…

Very good sale very detailed would highly recommend. Bought a car Merc and it has been brilliant. The whole experience from test drive to final buy has been easy and simple. Would recommend for future sales good price good seller

6 septembre 2018
Avis spontané
Noté 2 sur 5 étoiles

Hidden issue

Great experience buying my first car Vauxhall Corsa from Evaldas, who is a very friendly guy, honest and trustworthy. I had many questions just like any other first time buyers, but he was always very patient and take time to go through all the details with me.

Update: rating from 5 to 2 stars as the first annual service revealed that the exhaust system was severely rusted and lead to a hole somewhere. Avoid unless you are a car expert and can fully inspect yourself.

20 juin 2017
Avis spontané

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