CCW Avis 

Please refrain from misrepresenting facts. The Consumer Council for Water (CCW) is not a charity; it is an executive non-departmental public body sponsored by the Department for Environment, Food and Rural Affairs (Defra). CCW is funded by water customers through a charge levied by Ofwat on water and sewerage companies in England and Wales. This charge is passed to Defra, and CCW receives its funding through grant-in-aid from Defra. Established under the Water Act 2003, CCW's primary role is to represent the interests of water and sewerage consumers in England and Wales......However, in practice, CCW appears to prioritize the interests of the dirty water supply companies over those of consumers. ....Useless , waste of money.

Logged a complaint with them regarding a dispute with Thames Water at the beginning of April. Have had no response or update from CCW. Have rang them on 3 occasions requesting a manger or case handler to call me back to update. After 2 weeks still no reply despite being promised a call back on at leas 2 occasions of a call within 48hrs. When you ring them the manager is never available to speak on the phone and staff refuses to give a reason why. Staff lie about managers not being available and attempt to miss lead you about why you still haven’t received a response. Staff call you a nuisance over the phone as well as hang up on you for no reason.
Not sure why this company exists other than to stop you calling the ombudsman with an actual complaint.

CCW and Thames water seem to be working hand in hand, just a lousy response from Thames Water on my repeated requests for Water Meter, they completely denied that their engineers had done inspection twice and CCW sent an email saying you have not exhausted your options to resolve matters with the water company. I have been requesting water company for months, very disappointing!

complete waste of time - CCW seems ot be Thames water so not sure why they pretend they will listen to your complaint. They took Thames water side in all the point of disatisfaction I felt, took 4 months to cme to a conclusion which is to do nothing and the only suggestion they had was get a lawyer to act on your behalf!

Complete waste of time - incapable of doing anything. Poor communication, takes 4 months to get back to you and say they're unable to do anything else.
This is why water companies get away with whatever they want in this country. Shame on such terrible standards

Filled everything required in and did not get a result. Waste of time.😡

No stars bad, this service not fit to insult the public with. No power do not abide by laws, cannot force a water company to act, on fact, they acted so fraudulent regards my complaint, they removed timeframes. The even March till Sept, they started actionable action, Thames Water Aug. CCW,didn't even occur to them the matter resolved by Aug/Sept. Today, shouted at, abusive male speaking to me. No fact of my consumer rights. Waste if time, money, misleading, no resolve, misuse of laws, facts, rights. In fact, the information needed, is missing, covered up liabilities, etc,duty if water company. The bit on CCW website, is so ambiguous, the baby like drawings, explanation and no clear consumer or actual legal anything, its sickening. Often, water companies, government and CCW, abuse is the customers as of we are nothing. Yet in compaikts waste millions of public pounds rather then say, sorry, heres £50, we got it wrong. They waste time, money close cases, when no right to do it. To be clear, what they do like many ombudsman they fo over cases, to extract blame, liability, then tell public to go away no blame here. They protect water companies let's be clear, not the public, no one looking out fir the public.

This was a waste of time from my POV. They went from saying I had a really good case to saying all the time I had spent, some of which was time off work was "life admin" and even though the issue had been clearly down to an Affinity Water mistake and then them wasting my time while they tried not to avoid admitting they had made a mistake .. ( long story with lots of evidence) there was no recognition of the time and money I had lost. I wish I had never contacted them.

Another public service raped!

Complete waste of time. Slow to respond and they seem to have deliberately misinterpreted my complaint to avoid doing what they exist to do. I provided clear evidence of South West Water’s failings and CCW have just taken SWW’s response as golden and not challenged any of it or given me chance to discuss before closing the case.
The response I received from CCW was badly constructed, clearly with a lack of understanding of the regulations and issues I raised.
I see CCW enjoy responding to just about all the reviews they receive, if only they had the same dedication to actually doing what they exist to do! I shall be writing to my MP to express my concerns at how pointless CCW appears to be

These despicable people should be disbanded. They help nobody it’s a scam they are water company centric. Why else are the waterways contaminated?
A government enquiry needs to be conducted on all these suspect ombudsmen aping each other deceiving the public.
They are enablers of pollution and water company
Better to take legal action against these corrupt enablers collectively or individually .

Still waiting for support. It’s been 6 weeks and I’m wondering when I will get a case worker to pick up my case.

Hey all, unhappy with the service provided I have decided to take CCW to court - (small claims court) as they deduct £0.27 per monthly for each from each customer, without permission/legality, I will looking to attain these charges back via the SCC alongside fees/interest and compensation as they do not provide a service that they are charging for. Took them 6 months and without any investigation received a response to say they can’t help any further. Please others follow my lead, the SCC only charge small amount to listen to case and then are legally binding, you can claim all costs plus court fees back from organisations you are unhappy with. CCW are a disgrace and have no purpose as per all your reviews, they need to get shut down and this is the first step in that process, take your complaint/reimbursement to the SCC, good luck all

At no time over the Christmas period despite phoning twice a day & numerous e-mails from Severn Trent saying they were looking into our lack of sanitation & water nothing was done until 5 days later at 7pm

Baba dealt with my complaint against YW who were adamant I was to blame for not following their designated procedure to track down a constant noise on our home. He was diligent and persevered with a very "wooden" response and ultimately got them to accept liability. It wasn't the financial reimbursement such as them admiting liability I was seeking. I thank them for their support and eventual success

I do think they pointed out things to the adjudicator I still want the adjudicator details

The CCW lately have seen to be siding with the water company lately. They seem to accept what ever explanation the water company instead of basing their decisions on facts. In have no confidence on CCW. I don't believe they care about the consumers.

It was a waste of time and energy to apply to you to influence Thames Water to deal with us honesly

The Complaint has not still been Dealt with and there are all for the company

poor response time to enquiries.
Not on the side of the consumer.
A seemingly pointless organisation.

and they're pathetic response to our complaint shows how pointless they are. This organisation needs defunding and a proper adjudicator commissioned to actually look after consumers.