Window sill damage on mg 4 trophy. Booked into Chapelhouse MG Wigan for repair. 1st replacement sill ordered in wrong colour and damaged paint work on removal in the process (which was fixed after poi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I cannot recommend Chapelhouse Blackpool enough! Taking your car to a garage can often feel daunting, but the team here completely shattered those worries. I brought my car in for a noise on the en... Voir plus
L'entreprise a répondu
Yesterday I took my car in to Chapel house for it's MOT .I was told that Julie would be looking after me.When my car was finished Julie rang me up to explain any repair work and advisories,she was ve... Voir plus
L'entreprise a répondu
traded my jaguar xe in for a brand new mg hs very suprised how good it is if you want a new car go see JAMES not pushy relaxed and extremely helpful i had no intentions of buying new only for james go... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Atelier de réparation automobile
- Prestataire de transport automobile privé
- Concessionnaire Kia
- Concessionnaire Suzuki
- Vendeur de voitures d'occasion
Informations provenant de diverses sources externes
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Coordonnées de contact
603-609 Liverpool Road, PR8 3NG, Southport, Royaume-Uni
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4,2
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Felt heard and really good customer…
Felt heard and really good customer service
19 mars 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Daisy,
Thank you for your feedback. We’re so pleased to hear that you felt heard and received a high level of customer service during your experience with us. That’s exactly what we aim to deliver for every customer.
We look forward to welcoming you back to Chapelhouse Group in the future.
Our Jaecoo experience
Aiden was very helpful in choosing the car what suited our needs would highly recommend chapel house
16 mars 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your wonderful feedback, Deborah.
We’re delighted to hear that Aiden was so helpful in finding the right car to suit your needs and made your experience such a positive one.
We’ll be sure to pass your kind words on to Aiden and the team at Chapelhouse Group. Thank you for your recommendation, and we look forward to welcoming you back in the future!
Réponse de Chapelhouse Motor Group
Thank you for your feedback.
We’re delighted to hear that Dan provided such great service and made you feel in safe hands from start to finish.
We’ll be sure to pass your kind words on to Dan and the team at Chapelhouse Group. Thank you again, and we look forward to welcoming you back in the future!
Came to look at car
Came to look at car, Dan Gargan helped me get
Accepted for finance then found me the perfect car; Dan is great guy really helpful funny guy made so welcome here at chapel house
16 mars 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your wonderful feedback, Jenna.
We’re delighted to hear that Dan Gargan provided such helpful and welcoming service, from getting you accepted for finance to finding the perfect car. It’s great to know he made the whole experience enjoyable and put you at ease.
We’ll be sure to pass your kind words on to Dan and the team at Chapelhouse Group. Thank you again, and we look forward to welcoming you back in the future!
Wes was very helpful
Wes was very helpful. Unlike the red of the staff unfortunately.
14 mars 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your feedback,
We’re delighted to hear that Wes was very helpful during your experience with Chapelhouse Group. We’re sorry to hear that you found some of the other staff less satisfactory and appreciate you bringing this to our attention—we’ll review this internally to ensure a consistently positive experience for all our customers.
We’ll be sure to pass your kind words on to Wes. Thank you again for taking the time to share your feedback.
Came in to test drive the car and…
Came in to test drive the car and service from
Start to finish was absolutely fantastic. Dan in Jaecoo was brilliant from the get go, highly recommend this garage.
13 mars 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your wonderful feedback, Charlotte.
We’re delighted to hear that your experience from start to finish was fantastic and that Dan provided such brilliant service during your test drive. It’s great to know he made such a positive impression.
We’ll be sure to pass your kind words on to Dan and the team at Chapelhouse Group. Thank you again for your recommendation, and we hope to see you again soon!
First car
This is my first car and the experience could not have been better. Dan was friendly and professional and explained and described everything perfectly, Dan also had all the answers to every question we asked. He allowed us plenty of time to look around the car and make a final decision. 5/5 all round.
12 mars 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your wonderful feedback, Poorbro.
Congratulations on your first car! We’re delighted to hear that your experience with Dan was so positive and that he took the time to explain everything clearly and help you feel confident in your decision.
We’ll be sure to pass your kind words on to Dan and the team at Chapelhouse Group. Thank you again for choosing us, and we wish you many happy miles in your first car!
Excellent service from Gary andrews
11 mars 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your feedback, J. Scott.
We’re delighted to hear you received excellent service from Gary Andrews. We’ll be sure to pass your kind words on to him and the team at Chapelhouse Group.
Thank you again for taking the time to share your experience, and we look forward to welcoming you back in the future!
Just bought an Omoda 5 from Chapelhouse…
Just bought an Omoda 5 from Chapelhouse Warrington. Great experience from Tom and the team.
10 mars 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your wonderful feedback, Jo. We’re delighted to hear that Tom and the team at Chapelhouse OMODA & JAECOO Warrington provided a great sales experience and service. It’s fantastic to know they come highly recommended! We’ll be sure to pass your kind words on to Tom and the team. Thank you again, and we look forward to welcoming you back in the future!
Our new car collection was excellent…
Our new car collection was excellent today, besides the car being awesome our salesperson Jake Spencer was outstanding, coming in on his day off to ensure the handover went smoothly.
thank you Jake, a great experience.
7 mars 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your fantastic feedback, Dezzy.
We’re thrilled to hear that your new car collection at Chapelhouse Suzuki Wigan was excellent and that Jake Spencer went above and beyond, even coming in on his day off to ensure a smooth handover. It’s wonderful to know the experience matched the excitement of your new car!
We’ll be sure to pass your kind words on to Jake. Thank you again, and we look forward to welcoming you back in the future!
Great experience all round
I came to look around 6 weeks ago. Dan showed me around the different vehicles and I settled on the Jaecoo 7. He took the time to go through different finance options with various deposits and mileage allowances. I ordered the car and it came 6 weeks later as promised. Very happy with the car and the service provided by Chapelhouse. I will definitely return for my next vehicle.
5 mars 2026
Avis spontané
Réponse de Chapelhouse Motor Group
hank you for your wonderful feedback, Luke.
We’re delighted to hear that you had a great experience from your first visit through to collecting your Jaecoo 7. It’s fantastic to know that Dan took the time to guide you through the different vehicles and finance options, and that everything arrived just as promised.
We’ll be sure to pass your kind words on to Dan. Thank you for choosing Chapelhouse OMODA & JAECOO Southport, and we look forward to welcoming you back when you’re ready for your next vehicle!
Omoda 9 Handover
Prior to purchase, test drive arranged at my convenience. Very impressed with the knowledge and friendliness of Dan Gargan the sales advisor. Very efficient service.
5 mars 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your great feedback.
We’re delighted to hear that your experience arranging a test drive and purchasing your Omoda 9 was so positive. It’s fantastic to know that Dan Gargan provided such knowledgeable and friendly service, making the whole process efficient and convenient.
We’ll be sure to pass your kind words on to Dan. Thank you again for choosing Chapelhouse OMODA & JAECOO Southport, and we hope you enjoy your new car!
Do not use
Purchaed an MG 4 weeks ago, they agreed to put on the 12 months MOT.
On collection this wasn’t done and the key fob was broken, I was assured by Ray that an MOT would get booked and the key replaced.
I have called every week to get this sorted and still nothing done, happy to take your money but that’s it.
4 mars 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We understand how frustrating it must be to have outstanding items following your vehicle purchase, particularly regarding the MOT and the key fob. This is not the level of service we aim to provide at Chapelhouse.
If you haven’t already done so, please contact our customer service team with your vehicle registration on customercarewiganpier@chapelhouse.co.uk, so we can investigate this further and work towards getting the MOT arranged and the key issue resolved as quickly as possible.
A great experience- thank you.
A great experience! Just bought a brand new blue Suzuki Swift...so easy, thanks to Gary Andrews who talked us through the whole process and was very helpful and patient at every stage. I'd definitely go back again. Thank you.
3 mars 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your wonderful feedback, Mary.
We’re delighted to hear that you had a great experience purchasing your new blue Suzuki Swift at Chapelhouse Suzuki Southport. It’s fantastic to know that Gary Andrews provided helpful and patient guidance throughout the process, making everything easy for you.
We’ll be sure to pass your kind words on to Gary. Thank you again, and we look forward to welcoming you back in the future!
Over the moon
We purchased our car from Aiden who was super helpful and very knowledgable of the product we were purchasing.
Aiden spent time ensuring that we were purchasing the right car for us.
We picked our car up yesterday and we love the car.
Thank you Aiden and team for the pleasant streamlined experience.
Absolutely flawless
Kel and Col
Ps Col said thanks for the coffee ☕️
2 mars 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your fantastic feedback, Kelly.
We’re absolutely delighted to hear that you’re over the moon with your new car and that Aiden provided such knowledgeable and helpful service throughout your purchase at Chapelhouse Group. It’s great to know he took the time to ensure you chose the right car and that the whole experience felt smooth and flawless.
We’ll be sure to pass your kind words on to Aiden and the team — and we’ll let him know Col appreciated the coffee too! ☕️
Enjoy your new car, and we look forward to welcoming you back in the future.
Thanks to leah at mg wigan for helping…
Thanks to leah at mg wigan for helping us buy a new car ,we are loving it and the after care also thankyou we recommend leah 100% to any buying a new car thakyou so much for your help .
27 février 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your fantastic feedback.
We’re delighted to hear that Leah provided such great support during your new car purchase at Chapelhouse MG Wigan Pier, and that you’re loving your new car! It’s also wonderful to know the aftercare has met your expectations.
We’ll be sure to pass your kind words and 100% recommendation on to Leah. Thank you again for your support, and we look forward to welcoming you back in the future.
Dan was brilliant today when we…
Dan was brilliant today when we collected our new Jaecoo from Chapelhouse. From start to finish he was friendly, professional and really easy to deal with. He kept us updated, explained everything clearly, and made the handover smooth and stress-free.
The car was presented perfectly and Dan took the time to go through the key features and paperwork without rushing us. Really great service all round, would happily recommend Dan and Chapelhouse to anyone picking up a new car.
2 mars 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your wonderful feedback, Miya.
We’re delighted to hear that Dan provided such a friendly and professional experience when you collected your new Jaecoo from Chapelhouse Omoda & Jaecoo Southport. It’s fantastic to know he kept you updated throughout, made the handover smooth and stress-free, and took the time to clearly explain everything without rushing you.
We’ll be sure to pass your kind words on to Dan — he’ll be thrilled to hear your recommendation. Enjoy your new car, and we look forward to welcoming you back in the future!
Bunch of jokers and lairs
Bunch of jokers and lairs. I called and booked an appointment next day to test drive 2 cars. I arrived. The lady i spoke to confirmed my appointment with Josh . When I arrived. No ones knows what the hivk is going on. Josh denies knowledge of me coming to text drive 2 cars. Also he was so rude. I spoke to another guy he says the car is not available. In 2 minutes cars arrived to show it to another coustomer.
You GUYS ARE JOKE and LAIR .
Avoid dealing with this people especially Josh biggest lair
28 février 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for sharing your experience, Musab.
We’re very sorry to hear about the issues you encountered at Chapelhouse MG Bolton regarding your test drive appointment and the behaviour you experienced. The situation you describe — miscommunication, unavailability of vehicles, and rudeness — is completely unacceptable and falls far short of the service standard we aim to provide.
We take concerns like yours very seriously. We strongly encourage you to contact our Customer Experience Team directly on customercarebolton@chapelhouse.co.uk so your case can be fully investigated and escalated to senior management. Our priority is to address this matter properly and ensure it does not happen again.
Fantastic service from Dan Gargan at…
Fantastic service from Dan Gargan at the Southport (Ainsdale) branch. I called in simply to have a look at the cars in the flesh, so to speak, and was very impressed by the knowledgeable and no-pressure approach he presented. In fact, that was a major factor in my confidence in working with him. He made the whole experience very positive and responded well to all the issues which presented themselves as we went through the process. I'm always cautious about giving five-star reviews as it could be taken as a simple default position, but in this case, there could be no other option (and no; I'm not being paid to say that and I'd never met him before walking into the showroom, just to be clear!). The whole experience left me feeling very confident that he had done the best he could to address my needs.
26 février 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your detailed and positive feedback, Mr.
We’re delighted to hear that Dan Gargan provided such fantastic service at Chapelhouse Group. It’s wonderful to know that his knowledgeable, no-pressure approach gave you confidence, and that he addressed all your needs throughout the process. Your 5-star review and kind words mean a lot to Dan and the entire team.
We’ll be sure to pass your feedback on to him. We truly appreciate your support and look forward to welcoming you back in the future.
Fantastic staff -Gary
Great experience, really helpful. Thank you for making it so easy. Loving my new car!
26 février 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Thank you for your lovely feedback, Keely.
We’re so pleased to hear you had a great experience with Gary at Chapelhouse Southport and that he made the whole process easy and stress-free for you.
It’s fantastic to know you’re loving your new car! We’ll be sure to pass your kind words on to Gary.
We look forward to welcoming you back again in the future.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.