What an amazing experience. After sending an email, late last night, today i received a call from a wonderfull lady Wendy with regards to my mothers recent visit to CHEC. After a quick discussion, We... Voir plus
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Michael Hall from CHEC telephoned yesturday 5th of October to arrange appointments for myself. He was a breath of fresh air, polite, professional and had a caring nature. I understand CHEC is a new se... Voir plus
L'entreprise a répondu
ATTEMPTING TO BOOK BY PHONE: Difficulty was encountered in selecting the Worcestershire venue. Advised to retry after 23 December !!! Only after requesting a phone call was the situation resolv... Voir plus
Attempting to make an appointment was frustrating due to online option not working for my case and telephoning just ended in an endless queue to speak to a human. Fortunately the situation was rescued... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
CHEC is a trusted and leading provider of high quality, efficient, community based healthcare services, delivered in close partnership with the NHS. With a growing network of over 30 hospitals and 90 community-based clinics across England, CHEC is dedicated to making vital specialist services - including ophthalmology, gastroenterology, dermatology, and ENT, more accessible and convenient for patients closer to home. CHEC's patient-first approach means individuals benefit from shorter waiting times, greater flexibility in appointment scheduling, and the freedom to choose a location that best suits their needs. On average, our referral-to-treatment time is less than four weeks, significantly improving access to timely and effective care. At CHEC, we are proud to support the NHS in alleviating system pressures while maintaining the highest standards of clinical excellence and patient satisfaction. Hospitals are equipped with state-of-the-art technology and staffed by experienced professionals who are committed to delivering compassionate, personalised care at every stage of the patient journey.
Coordonnées de contact
1-6 Star Building, Broughton Business Park, Olivers Place, Fulwood, Preston, PR2 9WT, PR2 9WT, Preston, Royaume-Uni
- 03442644160
- customerservices@chec.uk
- chec.uk
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A répondu à 50 % de ses avis négatifs
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Great service from Nicola
Great service from Nicola! I was very impressed that she called me back after the line went dead just as I got through. Nicola was extremely helpful, friendly and understanding when booking my appointment.
I previously spoke to Diane who was also friendly, efficient and professional.

Réponse de CHEC
Good to speak to a real person
I telephoned to book a medical appointment because trying to navigate the online booking system was too frustrating.
It was a pleasure to speak to Dianne who was very pleasant and booked my appointment immediately. Excellent.

Réponse de CHEC
Phoned to make a follow up appointment…
Phoned to make a follow up appointment following a checkup, the lady I spoke to(Angela)was extremely helpful and made the whole process very simple.
Prompt friendly professional service
Appointment next day
Prompt courteous service
Impressive technology
Excellent and professional consultation for a tricky problem by the consultant Sauda Atcha.
Urgent referral by her for further tests and consultant opinion - all within a week on NHS.
The lady who answered my phone call was…
The lady who answered my phone call was very efficient and helpful
I certainly wasn't expecting an…
I certainly wasn't expecting an appointment so quickly. Lauren Buckley who arranged my two appointments was a pleasure to speak to and was very informative.
Efficiency and a pleasant manner
Efficiency and a pleasant manner. Emily Jemson could not have been more helpful.
Hayley was very professional
Hayley was very professional, friendly, and all her communication was very clear. She contacted the consultant very quickly and responded very quickly with all the details I needed to know.

Réponse de CHEC
Good customer relationships
Good customer relationships, 24/7 active and responsive
The live support team are generally good
Chec conversation…
I received a phone call offering me an appointment. The caller was courteous and helpful in making suitable arrangements for me.
My CHEC booking process today was…
My CHEC booking process today was handled by Saudah Atcha. Very friendly, very efficient and very effective.
In general, I find CHEC a really professional, very efficient and helpful service. The booking process is straightforward and effective, and the on-going support they offer is professional and very reassuring.

Réponse de CHEC
Overview of my experience
Appointment given within a short time; short waiting time; good communication before appointment date, including reminders; dermatologist was very understanding, insightful, patient, willing to listen and helpful; excellent customer care by staff especially with acting on queries and requests; phonecalls picked up timely; and, all in all, a satisfactory outcome in a short space of time - unlike having to see a dermatologist at the hospital.

Réponse de CHEC
Claudia was supportive and efficient…
Claudia was supportive and efficient with my enquiries. The whole team at check have been personable whilst maintaining a high quality of professionalism. Thank you!
second Cataract
Just had my second Cataract done, not quite sure if its improved my long sight yet as still blurry, first eye is noticed straight away, Booking process was easy and was sent all info from Rebbeca Wilson, Staff at Chec are absolutely lovely and caring, and the service was tops, would definitely recommend this Clinic

Réponse de CHEC
Very quick service to book next…
Very quick service to book next appointment. Lauren succeeded where the link sent to my phone failed! (it said no appointments available). She got me an appointment for the next day. The staff are all friendly and knowledgeable, there's minimal waiting around when you get there and our local CHEC is in the town centre, so available by public transport.
Nicola of Billericay health care centre
I have found Nicola of the Billericay health care centre very helpful and obliging, very attentive and a good listener quality service cannot fault, excellent
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