CHEC Avis 

So disappointed and frustrated.

Completely dismissed and spoken to in such a patronising manner by the Ophthamologist. Very unprofessional .

The receptionists however were professional and helpful, credit to them

Member of staff resolved issue immediately.

Spoke to Hannah Waite - who dealt with my quiery excellent, polite and very helpful young lady. She informed me that she would email me with my appointment details, this I received straight away. Fantastic experience all round.

Referred to brentwood hospital CHEC dermatology for a head to toe mole check and discussion about a medication i take for my skin- was left waiting half hour after my original appointment time.
When i got in the room i was greeted by a 'shadowing' doctor and a female doctor- i explained why i was there and my concerns and the shadowing doctor tapped the female doctor on the shoulder and told her 'you only have 15 minutes so focus on one problem today'. They checked 2 moles said they looked fine and called it a day. I asked about an issue that was causing me pain and was told to go to the GP although ive been to the GP several times about said issue. Told me to come back in 6 weeks to talk about my medication.
I left frustrated and feeling like i had wasted my time travelling half an hour to this appointment i had waited 2 years on the referral list for.

Having had a very negative experience trying to book an appointment via the automatic system I rang the number given.
I was in a queue and opted for a call back. This only took about 10mins and I was then sorted out by a very delightful lady call Diane Murray. Diane offered me an appointment to fit in with me and I was sorted out so quickly. This to me proves that these automated systems just don’t work efficiently as not only did I try to book the appointment via it my husband and daughter also did with the same results as the system wanted to book an appointment further than 35miles from my home which was totally ridiculous. A big thank you to Diane for her speed and efficiency but also for her cheerfulness when dealing with me

Friendly and helpful service from Emily.

I had a minor op and the surgery went perfectly and the staff were excellent I highly recommend choosing CHEC.

I have yet to have a great experience at CHEC. Why the NHS continues to employ them as an outsourced service, I have no idea. The service doesn't come anywhere close to the service provided in NHS run operations. SHAMEFUL! Nothing is explained, I get messages saying I have a VF/OCT appointment, and in the same moment, asking me to make a GVC investigation appointment. What are these? Are they the same? What do these internal mnemonics stand for? Where are these explained? What happened to patient-centricity. Just awful!!!

UPDATE: I received calls from the county office and the head office. Both calls demonstrated understanding, empathy and concern to improve things. I was impressed by the rapid response.

I spoke to Hannah who was extremely polite, very helpful and resolved my problem quickly.

Very impressed to receive a call from a Lauren Buckley, from CHEC, who was extremely, professional, polite and helpful, who booked follow up call to review my recent results with a doctor. Although Wellesbourne is fairly close in location. It would have been better to have appointments in Stratford-upon-Avon.

I spoke to Nichola Crawford today to arrange an appointment for my husband Brian. She sorted everything out for us, and got a lot earlier appointment for me as I got a bit confused using on line booking.

Sage King called me back, I having used the call back facility, which is useful. She was able to advise me that the date I have scheduled for my procedure is the earliest available ( not good news, but useful confirmation!). I also requested a copy of the leaflet I'm supposed to have read pre op but had not received; she forwarded it by email in a matter of minutes.

I have dealt with two people at CHEC today and both have been so helpful the staff were very efficient and answered all my questions and managed to get me booked in at a time that suited me

Due to an issue with trying to make an appoinment, I was told I would need a new referral as I had not responded to mail or calls CHEC had made to me. Having looked at call logs this was never the case. No calls were made or mail received at any time. There was an issue with their communications for a long time and this was admitted. Throughout the call I spoke with a lady called Poppy. She saved the day with her approach and customer service. An absolute star and a credit to CHEC. Unplappable, kind and helpful in her attempts to assist and resolve. Massive thank you to Poppy. Grea

I telephoned CHEC today and would like to thank Angela Turner who was so helpful in resolving my problem.
I always find the staff very helpful both in the clinic and on the phone, the service is excellent.
Many thanks!

The lady I spoke to was very polite and very informative

I attended for a minor eye op with CHEC Preston last week, I was incredibly nervous but the surgeon and nurse both put me completely at ease and made me feel so comfortable. My eye has heeled amazingly and I’m really pleased with the result.

As soon as you enter the building the staff are welcoming.
From the optometrist to the staff and nursing staff, who made me feel at ease.
I was apprehensive about having cataract surgery, however I really wish I had gone ahead sooner as the eye sight in eye that had the cataract surgery is amazing, like turning on a 1000w lightbulb. Looking forward to having the other eye done soon.

Very helpful and rapid service from Sally via CHEC's customer support chat portal.
I got an immediate response and options for my appointment booking.

Couldn't have been more helpful