CHEC Avis 

Having had problems lining up 2 appointments at 2 venues and several lab tests I rang your office and was fortunate to have Robin call back. She very quickly resolved everything, rescheduled appointments, appraised me of your Droitwich site [much more convenient for me] and put my geriatric mind at rest. Many thanks Robin - much appreciated

Amanda Whittle rang me to arrange an appointment for eye surgery. She was very polite, pleasant and professional for which I thank her. I,was offered a suitable appointment without any problems throughout.

Sue Lakeland was absolutely wonderful. She was completely professional whilst managing to be sympathetic, friendly and really efficient at the same time. She certainly deserves to be rewarded. I have been really worried because my cataract is causing me such impaired vision that my balance has been affected and I have had a number of trips and falls but Sue gave me such confidence that my troubles might soon be over. Thank you so much Sue for your help, young voice and beautiful caring manner.

Mike was very nice he explained what he had to do a telephone appointment and an actual appointment all dates and times given and e mails sent

Nicola was great, knowledgeable, empathetic and extremely helpful. Thank you

I had to rearrange an appointment due to personal commitments. Chec staff kindly called me back to save me waiting on the phone. I spoke with Hannah, she was very helpful explaining everything. Hannah was pleasant and understanding. Thank you.

August 3rd booked 2 consecutive appointments for 2nd September at CHEC Stevenage.
August 15th and 19th got texts telling me to book an appointment.
19th August rang Chec to query this and was told the appointments were ok.
20th August text to say the appointment was cancelled due to unforeseen circumstances. I need Community Transport and as a result cancelled my booking.
I was totally confused.
26th August t/c to Lauren Buckley at head office. I explained the above. She could not understand what had happened .
She very efficiently booked two new appointments consecutively on the same date, as there had been a cancellation.
She was empathetic and kind and has arranged for me to get an email and letters to confirm the new appointments.
I have given the rating of 3, as a mean rating. I would have given 1 based on the first six contacts, but a 5 for the help from Lauren.

Tayyibah called me from the appointments team in Preston she was really helpful and gave useful and personal answers to all my questions. I felt as if she understood what patients need
She made me feel better about going back to Basingstoke centre as on my first visit they weren’t very nice or friendly. The eye doctor didn’t introduce herself and showed no empathy whatsoever throughout my time with her
A pleasure to speak to Tayyibah thank you

Dianne Johnston was very helpful and went above and beyond. Very friendly and professional. I'm very grateful.

I was dealt with by TAYYIBAH, in a most friendly and courteous manner. Nothing was too much trouble. i secured the result that i reqired.

I spoke to Saudah Atcha today who was very understanding and dealt with my appointment request that I had missed and got me booked in for my scans and follow up appointment.

Emily was very helpful and the service was great.

Hayley was prompt, polite, and knowledgeable about my questions and queries and her replies and answers explained all I needed to know.(Thanks again).

Contacted Chec of Basingstoke via their Chat portal and was helped by Amanda Whittle. She arranged an appointment for me immediately and sent an SMS message confirming same. I was so relieved to at last contact someone who could help me and would like to thank her for all she did. At last I was able to relax.

After experiencing difficulties trying to rearrange an appointment online, including repeated error messages, we emailed CHEC for help.

Claudia telephoned us personally the following morning. She was friendly, helpful and immediately understood what we were trying to achieve. Not only did she sort out our query, she was also able to arrange the appointment for us there and then.

After struggling with the online system, it was such a relief to speak to someone who took ownership of the problem and resolved it so efficiently.

Thank you, Claudia — excellent customer service and very much appreciated. ⭐⭐⭐⭐⭐

Needed to cancel and rearrange appt which was handled by the customer support online portal. Got it done in minutes

Amanda Whittle dealt with my enquiry efficiently and confirmed she will send across documentation again to my GP.

The whole process from start (application for appointment) to the end ( colonoscopy and feed back) was excellent . The staff were really helpful ,knowledgeable polite and clear in their communication.
I would especially single out Donna who was unbelievably helpful from start to finish.She always found time to explain everything and answer all questions. I would give her a gold medal as she is an outstanding member of your organisation. Thank you so much . Peter .

Charlotte Kenworthy was polite and very helpful. As I already had an appointment on 01 October fat the dermatology clinic, she had the common sense to schedule a second appointment on the same day so that I did not have to attend two separate sessions on two different days! Well done Charlotte! Love the logical thinking! great customer service.

Absolutely faultless service and care from the whole team! Procedure left me with better sight than I can ever remember having.
Mr Grassi the surgeon was superb, less traumatic than a dental clean. Reception and pre op process friendly and efficient.
Wendy was super helpful booking my 2nd eye procedure.
6 stars 🌟 if it was possible!
Highly recommend.
Sir Anthony.