CHEC Avis 

Claudia was very clear and easy to understand - she dealt with my communication very swiftly and she followed up immediately as promised by email.

Online chat agent Jade extremely efficient and helpful today. Speedy resolution of enquiry :concern

Claudia was wonderful and very helpful! She helps me to book an appointment very quickly! Many thanks, Claudia!

Went for a minor procedure at Billericay Health Centre.
From the moment I went to reception and was greeted by Hollie and then onto minor surgery where the nurse Carla and the surgeon on duty Sofia Eriksson looked after me 100% excellent customer care was given, much appreciated.
Painless procedure Thank you so much
Also a thanks to Diane and Nicola who have dealt with my online enquires.
All a credit to the team
Thank you
Mick Ellis

Kannan called me to discuss an endoscopy. He listened to my concerns and made me feel valued. He was reassuring and caring. We discussed some options.

My husband is 78 years old. He had an appointment at Chec Accrington.First of all the bus was late then the traffic into town was backed up. I tried to ring them to say he would be late. I held on for 20 mins but nobody answered. When he finally got there he was25 mins late and they had cancelled his appointment. On previous appointments he has waited more than 30 minutes for them to take him in. We have had trouble with them before and wish there was an alternative to them. They are absolutely useless. He gets appointment letters after he has been and somtimes gets the same letter twice. I dont know how they manage to get any good reviews because I have never know any practise as inefficient as this. The good reviews I have read are not for Accrington. I cannot comment on any other area but wish we could go anywhere instead of Accrington. Unfortunately that is the nearest

Spoke to Jade Sheridan -Wood regarding my Cataract MIGS SURGERY cancellation, she sorted it out swiftly and professionally . I now have had surgery thanks to the above.

Totally unexpected phone call, but I was able to check their credentials before confirming my personal details. The call was smooth and professional and informative. Thanks to Mike!

Very friendly. The Assistant Tayyibah, answered all my questions. Very satisfied with the customer service

Nicola was superb and I think she realised, from our short conversation, the problem that many many older generation are having in that their cognitive skills and the use of apps, portals and web sites does not work for them. Please take this into consideration, technology is a wonderful thing but we all may get to the time in life when we are unable to fathom online portals and text messages and all the other hoops that we jump through with pass codes and links. I’m glad I could help my dad in this instance with Nicolas help but other people might not be so lucky to have family to help. If on the link you can mention the help line telephone number for any issues that would be really good. Thanks

Spoke to Claudia, such a nice lady! Polite and kind, explained everything thoroughly with patience and grace. A lovely experience being helped by her.

The doctor made me feel relaxed and he was very quick 🙏 Lauren when I made my appointment was very helpful and nice 😊

The staff are really friendly and the service is very quick.

I have been this morning for a procedure must admit I had my reservations
But I was treated with privacy dignity at all times
The staff were amazing happy to help in anyway.i would have no worrys goung back there whatsoever thankyou chec and staff
I went to Accrington CheC

Jade was very helpful and extremely pleasant. It was, however, very difficult to contact you as the email I received had no contact details. Very frustrating experience. I had to track you through Worthing hospital appointments.

Claudia was extremely helpful despite my issue being my own fault, sorted it for me expediently

My call was answered by Angela Turner and from the very start I felt very relaxed , she was very helpful in booking my appointments and any questions I had impressed with the way the company operated would recommend

I had a really positive experience when I called the clinic to arrange a doctors appointment. The lady I spoke with was extremely helpful,kind and professional. She took the time to assist me and made the whole process feel easy and stress free

The One star given is for trying to make a telephone contact to the organisation as for obvious reasons I needed to speak to a person regarding the confusion with an eye appointment booking. However after waiting 40 minutes on the telephone I became brain dead and hang up!!!! Although you are offered a call-back which in my opinion is a waste of time as when you make a telephone call you require an immediate contact and not expect to wait hours for a callback for someone to deal with your enquiry relating to a medical issue!!! This is my only fault with CHEC otherwise attending appointments and being dealt with would be 5 stars. The NHS should review their contract until CHEC make improvements to their telephone contact as many elderly patients are not IT knowledgeable and would prefer to deal with talking to a person hence making a telephone contact and not waiting forever for someone to answer the call.

Angela was great and was extremely helpful.
However, the delay in getting through to CHEC was frustrating and far too long.
Need more advisers like Angela improve customer service.