The engineer Paul Andrews was excellent. He telephoned when he was on his way for 9.15am here on Wed 16 July 2026. He carried out an inspection of my intruder alarm and advised me that he had replaced... Voir plus
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Lisez les avis des autres
Tom was polite, professional, friendly and punctual. He is very patient and great at explaining how things work. 5 out of 5 stars are definitely well deserved.
Great service and advice. Peter really understands the needs of our church and doesn't treat us like a corporate company but a charity wanting to be safe and have extinguishers required but realisin... Voir plus
L'entreprise a répondu
Follow through was done promptly ie switchboard to engineer - engineer did what he said ie phoned and rephoned to make contact as promised - Excellent talk through over the phone to instruct hom... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Installateur de systèmes de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de matériel de protection anti-incendies
- Magasin d'équipement de sécurité
- Agence de sécurité
Écrit par l'entreprise
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Coordonnées de contact
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Royaume-Uni
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Had our annual service of alarm system…
Had our annual service of alarm system , was serviced by the lovely Rick who works in a friendly and professional manner .
14 juillet 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
4/5 stars
Happy with the alarm service, very nice engineer.
4/5 stars rather than 5 as cost has gone up so much year on year.
7 juillet 2026
Réponse de Chubb Fire & Security UK
Dear Mrs Pam Woodings,
Thank you for your honest feedback. We are glad to hear that you are satisfied with the service with our engineer.
Your feedback is valuable to us, and If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
good service
7 juillet 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
I was treated with respect and courtesy…
I was treated with respect and courtesy by the engineer who came out to fix the problem with our alarm system. The work achieved was fantastic. Thank you
14 juillet 2026
Réponse de Chubb Fire & Security UK
Dear Pauline,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
The engineer was here and sorted out…
The engineer was here and sorted out the problem
14 juillet 2026
Réponse de Chubb Fire & Security UK
Dear Kuraish Dassani,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Every process was explained to me so l…
Every process was explained to me so l was able to understand what is going on
7 juillet 2026
Réponse de Chubb Fire & Security UK
Dear Janet,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
It took exactly 10 minutes to do the…
It took exactly 10 minutes to do the inspection and he didn't test the panic button , I showed him the monitors and he looked at them and said they were ok .how he knew I don't know There was no testing
14 juillet 2026
Réponse de Chubb Fire & Security UK
Dear Robert,
We are truly sorry to hear about your disappointing experience with our engineer at your recent appointment. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would appreciate the opportunity to address these concerns.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Colin was charming and very efficient
Colin was charming and very efficient. He explained any queries I had
7 juillet 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
James the engineer was excellent as…
James the engineer was excellent as always, polite, respectful and knowledgeable.
14 juillet 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Holy Trinity Church Tidworth and hall…
Holy Trinity Church Tidworth and hall fire extinguisher check. 13th July 2026.
I gave a great 5 star rating because the visit was so good.
I had a very pleasent phone call to say our Fire service was due. We arranged this for the above date. The operative was very prompt. Friendly, and extremely helpful, He took time to explain what he was doing and answered any queries I had. I would reccomend him to any one.
14 juillet 2026
Réponse de Chubb Fire & Security UK
Dear Tina,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great engineer feedback
the engineer on site gave clear feedback on the status of the equipment, and offered alternatives and solutions for future changes.
7 juillet 2026
Réponse de Chubb Fire & Security UK
Dear Sue,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
"
Prompt & friendly service as always
14 juillet 2026
Réponse de Chubb Fire & Security UK
Dear Ed,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Prakash,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very happy with the engineer who visit…
Very happy with the engineer who visit regularly and does a full check on our system
7 juillet 2026
Réponse de Chubb Fire & Security UK
Dear Asam,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Mrs Plummer,
Thank you for your wonderful review for Joe! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Follow through by team to solve issue
Follow through was done promptly ie switchboard to engineer
- engineer did what he said ie phoned and rephoned to make contact as promised
- Excellent talk through over the phone to instruct homeowner what to do .
13 juillet 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Your staff member was highly efficient…
Your staff member was highly efficient and competent.
14 juillet 2026
Réponse de Chubb Fire & Security UK
Dear David,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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