Service reference no S2030095 Joel Bailey engineer. Excellent service from Joel. Faultless in installing sky fibre optic where previous bt engineer refused to do job as we had cladding on outside h... Voir plus
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Lisez les avis des autres
Ed and Waqas from Halifax did a fantastic job today from start to finish they deserve a pay rise!! Got a call before arrival, the lads turned up and explained the work to be done and just got on w... Voir plus
The first engineers that came although explained things well... didn't seem to know where the fibre wires were underground. On the 2nd visit, I had different engineers Gideon and Addi managed to... Voir plus
Josh (308572) has done a brilliant job today (job number s1995519). Explained everything thoroughly, caused the absolute it e minimum of disruption outside and inside our home, super clean, answered a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de CityFibre
Écrit par l'entreprise
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Coordonnées de contact
15 Bedford Street, WC2E 9HE, London, Royaume-Uni
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4,7
Excellent
25 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
That would be good for everyone
I d like to contect easily and I prefer to shear my friends
22 mai 2026
Avis spontané
Réponse de CityFibre
Thanks for the 5 stars!
The engineer was impeccable
The engineer was impeccable, polite, tidy, friendly and mist importantly got on with his job with no fuss or bother
21 mai 2026
Avis spontané
Réponse de CityFibre
Thank you for your review!
Réponse de CityFibre
Thank you for sharing your positive experience, Ihsan!
It was clean easy and fast without…
It was clean easy and fast without detriment to the task
21 mai 2026
Avis spontané
Réponse de CityFibre
Thank you for this great feedback!
Guys we're great can't fault them at…
Guys we're great can't fault them at all amd my WiFi is working perfect.
21 mai 2026
Avis spontané
Réponse de CityFibre
We appreciate the 5-star review, Danielle! Thank you!
Tim &Tomasz did an excellent job and…
Tim & Tomasz did an excellent, professional job and were extremely friendly. 5 stars. Thanks.
21 mai 2026
Avis spontané
Réponse de CityFibre
Thank you for sharing your positive experience, David!
Very friendly service though I did have…
Very friendly service though I did have initial connection issues which hopefully are now resolved!
20 mai 2026
Avis spontané
Réponse de CityFibre
Thank you for this grerat feedback, Mark!
What was meant to be a 2-3 hours…
What was meant to be a 2-3 hours appointment stretched to 5+ hours.
The problem was that the process of installing the fibre cable could not progress further than my garden perimeter.
The two installers did not have the experience to overcome this obstacle and their contactable experienced installer was dealing with a complaint at another address.
The final outcome was I did eventually get a broadband service.
But the installer would not agree to my request to make a more direct cable route to the brown box.
This has resulted in a meandering cable across a 3ft wide corridor of my garden.
18 mai 2026
Avis spontané
Réponse de CityFibre
Hi John Peat,
We’re sorry to hear that your experience has not met expectations.
We’ve reached out to you via Trustpilot to request a few additional details.
Once we receive this information, we will be able to investigate the matter further.
The installation was smooth
The installation was smooth, the installers helpful, everything is OK at the moment, very happy, they switched me from virgin, kept my phone number, and THEY cancelled my virgin contract, so I didn't have to go through all the BS with virgin! ;-)
18 mai 2026
Avis spontané
Réponse de CityFibre
Thank you for taking the time to leave a review, Kevin!
Clear fast and Good service polite service
Clear fast and polite service. Very professional engineers.
20 mai 2026
Avis spontané
Réponse de CityFibre
Thanks for sharing!
Excellent services from start to finish
Excellent services from start to finish
18 mai 2026
Avis spontané
Réponse de CityFibre
Thanks for sharing!
Professional, immediate, fast, reliable and amazing
Professional conduct of the Engineers, Network came on almost immediately after the installation and it has been fast, reliable and amazing. I am happy I listened to the Recommender.
21 mai 2026
Avis spontané
Réponse de CityFibre
Thank you for taking the time to leave a review!
Friendly workers efficient and got yhe…
Friendly workers efficient and got yhe job done with ease, easy installation explained everything as they were going and a job well done
21 mai 2026
Avis spontané
Réponse de CityFibre
Thanks for sharing!
Engineer's explained everything before…
Engineer's explained everything before they started and made an excellent job and cleaned up when they were finished
20 mai 2026
Avis spontané
Réponse de CityFibre
Thank you for the positive review, Robert!
Great communication & More
Great communication
Professional Engineers
Friendly
Work quality Great
Finishing Great
Clean installation
20 mai 2026
Avis spontané
Réponse de CityFibre
Thank you for taking the time to leave a review, Mazarura!
Iverything went smoothly had no…
Iverything went smoothly had no problems nice person who done the job
20 mai 2026
Avis spontané
Réponse de CityFibre
Thanks for sharing!
Very happy with City Fibre. The Chaps that installed my Wi-Fi were…
The Chaps that installed my Wi-Fi were very polite & answered any questions I had. I’m very happy with their work, clean & tidy afterwards. I’ve already got my Sister interested & she’ll have hers done soon.
20 mai 2026
Avis spontané
Réponse de CityFibre
Thank you for the positive review!
The end to end service was brilliant
The end to end service was brilliant. Communication throughout in advance of installation. Engineers were friendly, professional and really helpful. Helped educate me on changing WiFi details .. amazing service from city fibre
20 mai 2026
Avis spontané
Réponse de CityFibre
Thank you for taking the time to leave a review!
First class service
Service was excellent The engineers were very professional
20 mai 2026
Avis spontané
Réponse de CityFibre
Thanks for sharing!
Réponse de CityFibre
Thank you for the positive review!
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