We were the first in our apartment block to take on full fibre internet by CityFibre, so there was a lot of work to do. They kept us informed every step of the way and hit every deadline. On the day o... Voir plus
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Lisez les avis des autres
Efficient and friendly service. Completed fast and reassuring experience. Much better than when you had to have the ISP's router or bridge, you can now just plug your own kit into the city fibre ONT p... Voir plus
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We changed over from BT to SKY who subcontracted the work to City Fibre. I was quite anxious as never really had a great experience of people (Sky) drilling holes in my walls but I needn’t have worri... Voir plus
L'entreprise a répondu
My last provider was too gready and also the quality wasn't the best either so I switched to city fibre and I'm over the moon! The lads were great who done the insulation and before I knew it I was... Voir plus
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À propos de l'entreprise
À propos de CityFibre
Écrit par l'entreprise
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Coordonnées de contact
15 Bedford Street, WC2E 9HE, London, Royaume-Uni
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4,7
Excellent
25 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Dealing with City Fibre
Dealing with City Fibre. Vodafone and DPD has been a pleasure from start to finish compared to their major rival, I would highly recommend them.
26 mai 2026
Avis spontané
Réponse de CityFibre
Your positive review is greatly appreciated. Thank you.
City fibre install as part of my Zen…
City fibre install as part of my Zen broadband package.
Very smooth, good communication and helpful professional install team. No stress installation provided. Would recomend.
26 mai 2026
Avis spontané
Réponse de CityFibre
Thank you for the positive feedback, Jackie.
The engineer was very respectful and…
The engineer was very respectful and professional
26 mai 2026
Avis spontané
Réponse de CityFibre
Your positive review is greatly appreciated. Thank you.
Great engineers help full .very…
Great engineers help full .very friendly .got on with job .discussed every thing with me clean up after .
1 thing chap said on in 15 mins but it had to be set up on system so not startring for few hrs later .
26 mai 2026
Avis spontané
Réponse de CityFibre
Thank you for your feedback, Nancy.
I’ve had an excellent experience with…
I’ve had an excellent experience with CityFibre from start to finish. The installation process was smooth, the engineers were professional and friendly, and everything was explained clearly throughout. The connection has been incredibly fast and reliable, with noticeably better speeds and lower latency compared to my previous provider. Streaming, gaming, and working from home are all seamless now. It’s great to finally have full fibre that actually delivers the speeds promised. Highly recommended for anyone looking for stable, high-speed broadband.
26 mai 2026
Avis spontané
Réponse de CityFibre
Your positive review is greatly appreciated. Thank you.
Can recommend
Kept updated via text email all the way through the engineers kept in touch even to the point when they said they arrived. The guys were very nice clean tidy explained everything as they went so overall, I was very impressed.
26 mai 2026
Avis spontané
Réponse de CityFibre
Hi, Sharron. Your positive review is greatly appreciated. Thank you.
Réponse de CityFibre
Your positive review is greatly appreciated. Thank you.
Great communication
Great communication, engineer very good. Perfect service all round
26 mai 2026
Avis spontané
Réponse de CityFibre
Your positive review is greatly appreciated. Thank you.
Réponse de CityFibre
Thank you for the positive feedback.
Service reference no S2070668
Service reference no S2070668. Josh (308572) and Kemo (309526) arrived to do a fibre insta;llation. Discussed and explained options excellently, performed the installation neatlu and cleanly. Answered all my idiotic qustions in a knowledgeable and friendly manner. Very happy with work done.
26 mai 2026
Avis spontané
Réponse de CityFibre
Hi there. We are very grateful for your positive review. Thank you for taking the time to share your feedback!
Good service done everything they said
Good service done everything they said
They would and install lads were spot on too
22 mai 2026
Avis spontané
Réponse de CityFibre
Hi, Anthony. We are very grateful for your positive review. Thank you for taking the time to share your feedback!
Recommended engineers!
Service Ref: S2003886. Gary, Nathan and Immy did a stellar job with minimal disruption and explained everything they were going to do. They arrived right at the start of my installation window and even put up with my annoying Shiba. Recommend them!
26 mai 2026
Avis spontané
Réponse de CityFibre
Hi, Ryan. We are very grateful for your positive review. Thank you for taking the time to share your feedback!
Richard Daley and Eric Romanski…
Richard Daley and Eric Romanski attended my apartment today. Absolutely professional and courteous in every way. Explained the procedure and took care of the install which proved challenging. Ref 2063278. 4th Utility. Unfortunately they were not able to complete the job.
26 mai 2026
Avis spontané
Réponse de CityFibre
We are very grateful for your positive review. Thank you for taking the time to share your feedback.
City Fibre is atrocious …
UPDATE .Today is now the 4th time we have lost our broadband since having city fibre installed through sky a few weeks ago. The service is utterly atrocious . Yet another wait in for an engineer to restore our service . What a disgraceful so called service 😑
Update : Surprise, surprise. No broadband the day after yet again .
Why carnt City Fibre send an engineer with the correct equipment to repair the issue which is inside the box on the pole . 😡
26 mai 2026
Avis spontané
Réponse de CityFibre
Hi Linda Otley,
We’re sorry to hear that your experience has not met expectations.
We’ve reached out to you via Trustpilot to request a few additional details.
Once we receive this information, we will be able to investigate the matter further.
Fibre Install
Communications good. Engineer turned up exactly onetime, explained what he was going to do and then carried out install tidily. Cleaned up all mess. Tested and working on departure.
26 mai 2026
Avis spontané
Réponse de CityFibre
Your positive feedback is greatly appreciated. Thank you.
Very helpful, excellent service!
The installation team were very friendly and checked in with me each step of the installation to ensure I knew what was happening and that I was happy.
22 mai 2026
Avis spontané
Réponse de CityFibre
Hi, Kirsty. Your positive feedback is greatly appreciated. Thank you.
The switch over was smooth and quick
The switch over was smooth and quick. The engineers were professional throughout and the work done speedily and efficiently
22 mai 2026
Avis spontané
Réponse de CityFibre
Thank you for the positive feedback, Tracey.
We received good information in…
We received good information in advance. The two engineers who came were very friendly and helpful. They explained what they were going to do and made sure everything worked before they left. Excellent service!
22 mai 2026
Avis spontané
Réponse de CityFibre
We sincerely appreciate you taking the time to leave such a positive review. Thank you.
a responsible and modern company
a responsible and modern company, deeply interested in providing quality services
22 mai 2026
Avis spontané
Réponse de CityFibre
It is great to hear you had a positive experience. We value your support and thank you for the review.
Excellent service
They were very punctual, the person who installed it was so nice and knew a lot about what he was doing and i was updated by text the entire process.
22 mai 2026
Avis spontané
Réponse de CityFibre
It is great to hear you had a positive experience. We value your support and thank you for the review.
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