We were the first in our apartment block to take on full fibre internet by CityFibre, so there was a lot of work to do. They kept us informed every step of the way and hit every deadline. On the day o... Voir plus
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Lisez les avis des autres
Leon and Serge attended promptly talked me through what would happen and then proceeded in a professional manner. They were polite, friendly and knew their work! Everything was fitted quickly, cleaned... Voir plus
Efficient and friendly service. Completed fast and reassuring experience. Much better than when you had to have the ISP's router or bridge, you can now just plug your own kit into the city fibre ONT p... Voir plus
L'entreprise a répondu
We changed over from BT to SKY who subcontracted the work to City Fibre. I was quite anxious as never really had a great experience of people (Sky) drilling holes in my walls but I needn’t have worri... Voir plus
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À propos de l'entreprise
À propos de CityFibre
Écrit par l'entreprise
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Coordonnées de contact
15 Bedford Street, WC2E 9HE, London, Royaume-Uni
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4,7
Excellent
25 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
From the start
From the start, when the salesperson, Aiden, came to the door. He was very enthusiastic and helpful. The communication has been great. The engineers were very efficient. Positive experience. The cost helps too.
22 mai 2026
Avis spontané
Réponse de CityFibre
Hi, Theresa. We are very grateful for your positive review. Thank you for taking the time to share your feedback.
The first engineers that came although…
The first engineers that came although explained things well... didn't seem to know where the fibre wires were underground.
On the 2nd visit, I had different engineers Gideon and Addi managed to figure it out and lifted up 3-4 bricks in the front and they found it. If it wasn't for them I would have cancelled it altogether and gone with Optical instead.
Gideon and Addi were absolutely phenominal. The job was extremely difficult and took 4 or so hours to complete but they didn't shy away. They were chatting to me here and there during the installation too which was nice. Both of them were very friendly and it was even better that they are Arsenal fans.
Editing my review: unfortunately I have had to cancel this broadband. It went down around 11:15am for around 4 hours and I work from home so this royally screwed me. Although it was fixed no one could tell me what the issue was so I have lost trust in the company after only 3 days and cancelled. Just to put this in perspective I used a different company for 7 years which didn't go down once. I would still bigup the 2 installation guys that came the 2nd time round though, they were good.
22 mai 2026
Avis spontané
Réponse de CityFibre
Hi Govin,
We’re sorry to hear that your experience has not met expectations.
We’ve reached out to you via Trustpilot to request a few additional details.
Once we receive this information, we will be able to investigate the matter further.
Brilliant did everything they promised…
Brilliant did everything they promised they would do
21 mai 2026
Avis spontané
Réponse de CityFibre
We sincerely appreciate you taking the time to leave such a positive review. Thank you.
Excellent service
Excellent, prompt and efficient service from the team. The installation was a bit challenging due to the set up of our front garden but they did a great job. Would recommend
22 mai 2026
Avis spontané
Réponse de CityFibre
Hi, Kenny. We sincerely appreciate you taking the time to leave such a positive review. Thank you.
Very professional service
22 mai 2026
Avis spontané
Réponse de CityFibre
Your positive review is greatly appreciated. Thank you for taking the time to share it with us.
Réponse de CityFibre
Your positive review is greatly appreciated. Thank you for taking the time to share it with us.
Very good service and quick installation
Very good service and quick installation
21 mai 2026
Avis spontané
Réponse de CityFibre
Your positive review is greatly appreciated. Thank you for taking the time to share it with us.
The engineer was very helpful
The engineer was very helpful, he did all to do the way we wanted. Thank you for his efforts e great job.
21 mai 2026
Avis spontané
Réponse de CityFibre
Your positive review is greatly appreciated. Thank you for taking the time to share it with us.
Everything was great and it works…
Everything was great and it works perfectly
21 mai 2026
Avis spontané
Réponse de CityFibre
Your positive review is greatly appreciated. Thank you for taking the time to share it with us.
Réponse de CityFibre
We truly appreciate your positive review. Thank you.
Service reference no S2030095 Joel…
Service reference no S2030095 Joel Bailey engineer. Excellent service from Joel. Faultless in installing sky fibre optic where previous bt engineer refused to do job as we had cladding on outside house. Joel did the job expertly, cleanly and didn’t rush the job but took time to explain to us 75 year olds what the equipment he was installing was, how to set the new router up when sky eventually got round to sending it. Router arrived today and thru his instructions were able to set it up and password for tv.
Made a stressful time for us less stressful👍👏
21 mai 2026
Avis spontané
Réponse de CityFibre
We truly appreciate your positive review. Thank you for sharing your experience and taking the time to provide your valuable feedback.
The service and engineers layton and…
The service and engineers layton and his team were brilliant from start to finish I would definitely recommend city fibre to any one
21 mai 2026
Avis spontané
Réponse de CityFibre
We truly appreciate your positive review. Thank you for sharing your experience and taking the time to provide your valuable feedback.
Ed and Waqas from Halifax did a…
Ed and Waqas from Halifax did a fantastic job today from start to finish they deserve a pay rise!!
Got a call before arrival, the lads turned up and explained the work to be done and just got on with it, they explained everything every step of the way the professionalism is a breath of fresh air!!
GREAT JOB LADS ☆☆☆
22 mai 2026
Avis spontané
Réponse de CityFibre
We truly appreciate your positive review. Thank you for sharing your experience and taking the time to provide your valuable feedback.
Excellent Service
Our engineer “Drew” was totally customer focussed. A Brilliant
Ambassador for CITYFIBRE. 10/10
22 mai 2026
Avis spontané
Réponse de CityFibre
We truly appreciate your positive review. Thank you.
The team of lads were really friendly
The team of lads were really friendly, courteous and excellent at their job, it was a pleasure having them install my new circuits.
22 mai 2026
Avis spontané
Réponse de CityFibre
We truly appreciate your positive review. Thank you for sharing your experience and taking the time to provide your valuable feedback.
I've been trying to get full fibre…
I've been trying to get full fibre broadband installed for a while now. Toob were happy to be the provider, once CityFibre had installed the cable. Installation was supposed to be today, 22/05/2026 but CityFibre had cancelled the installation of the cable and not bothered letting myself or Toob know about it. I've emailed the CEO, but I doubt he'll reply. They're asking for further details, we'll see what happens.
Five days ago, I sent the information they asked for with no acknowledgement that they had revieved it.
Since being in hospital earlier in the year, I cannot go out to work, I need a broadband connection to work from home. The government says all households will have a full fibre connection, CityFibre local manager says not.
22 mai 2026
Avis spontané
Réponse de CityFibre
Hi John Dorothy,
We’re sorry to hear that your experience has not met expectations.
We’ve reached out to you via Trustpilot to request a few additional details.
Once we receive this information, we will be able to investigate the matter further.
That would be good for everyone
I d like to contect easily and I prefer to shear my friends
22 mai 2026
Avis spontané
Réponse de CityFibre
Thanks for the 5 stars!
The engineer was impeccable
The engineer was impeccable, polite, tidy, friendly and mist importantly got on with his job with no fuss or bother
21 mai 2026
Avis spontané
Réponse de CityFibre
Thank you for your review!
Réponse de CityFibre
Thank you for sharing your positive experience, Ihsan!
It was clean easy and fast without…
It was clean easy and fast without detriment to the task
21 mai 2026
Avis spontané
Réponse de CityFibre
Thank you for this great feedback!
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