CityFibre Avis 24 854

Service reference no S2030095 Joel Bailey engineer. Excellent service from Joel. Faultless in installing sky fibre optic where previous bt engineer refused to do job as we had cladding on outside house. Joel did the job expertly, cleanly and didn’t rush the job but took time to explain to us 75 year olds what the equipment he was installing was, how to set the new router up when sky eventually got round to sending it. Router arrived today and thru his instructions were able to set it up and password for tv.

Made a stressful time for us less stressful👍👏

The service and engineers layton and his team were brilliant from start to finish I would definitely recommend city fibre to any one

Ed and Waqas from Halifax did a fantastic job today from start to finish they deserve a pay rise!!

Got a call before arrival, the lads turned up and explained the work to be done and just got on with it, they explained everything every step of the way the professionalism is a breath of fresh air!!
GREAT JOB LADS ☆☆☆

Our engineer “Drew” was totally customer focussed. A Brilliant
Ambassador for CITYFIBRE. 10/10

The team of lads were really friendly, courteous and excellent at their job, it was a pleasure having them install my new circuits.

I've been trying to get full fibre broadband installed for a while now. Toob were happy to be the provider, once CityFibre had installed the cable. Installation was supposed to be today, 22/05/2026 but CityFibre had cancelled the installation of the cable and not bothered letting myself or Toob know about it. I've emailed the CEO, but I doubt he'll reply. They're asking for further details, we'll see what happens.

Five days ago, I sent the information they asked for with no acknowledgement that they had revieved it.

Since being in hospital earlier in the year, I cannot go out to work, I need a broadband connection to work from home. The government says all households will have a full fibre connection, CityFibre local manager says not.

I d like to contect easily and I prefer to shear my friends

The engineer was impeccable, polite, tidy, friendly and mist importantly got on with his job with no fuss or bother

Installation went well

It was clean easy and fast without detriment to the task

Guys we're great can't fault them at all amd my WiFi is working perfect.

Tim & Tomasz did an excellent, professional job and were extremely friendly. 5 stars. Thanks.

Very friendly service though I did have initial connection issues which hopefully are now resolved!

What was meant to be a 2-3 hours appointment stretched to 5+ hours.
The problem was that the process of installing the fibre cable could not progress further than my garden perimeter.
The two installers did not have the experience to overcome this obstacle and their contactable experienced installer was dealing with a complaint at another address.
The final outcome was I did eventually get a broadband service.
But the installer would not agree to my request to make a more direct cable route to the brown box.
This has resulted in a meandering cable across a 3ft wide corridor of my garden.

The installation was smooth, the installers helpful, everything is OK at the moment, very happy, they switched me from virgin, kept my phone number, and THEY cancelled my virgin contract, so I didn't have to go through all the BS with virgin! ;-)

Clear fast and polite service. Very professional engineers.

Excellent services from start to finish

Professional conduct of the Engineers, Network came on almost immediately after the installation and it has been fast, reliable and amazing. I am happy I listened to the Recommender.

Friendly workers efficient and got yhe job done with ease, easy installation explained everything as they were going and a job well done

Engineer's explained everything before they started and made an excellent job and cleaned up when they were finished