COLESICE Avis 89

Réponse de COLESICE

14 déc. 2025

Hi Sofia,
I’m sorry this escalated to the point where you felt you had no choice but to involve your bank.

Waiting over a month with no delivery, getting automated replies that don’t answer real questions, and then being ignored when you ask to cancel is extremely frustrating. I understand why that would completely break your trust.

During that period, our customer support response times and order handling fell well below what they should have been, and automated replies were used where human follow-up was needed. That failure in communication is on us.

We don’t want customers feeling forced to resolve things through their bank, and experiences like this are exactly why we’re restructuring how support and order updates are handled.

Your feedback has been noted, and while this was clearly a bad experience for you, we are actively working to prevent situations like this from happening again.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi Mita,
we’re sorry to hear about your experience.

We understand how frustrating it is when there are issues with product quality, delivery timelines, and communication, especially when a return is involved.

We’re continuously improving our customer support processes and return handling to avoid situations like this in the future.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi Colin,
I’m sorry this was your experience.

Paying £50 and feeling like what arrived wasn’t even close to that value is understandably infuriating. On top of that, asking for a refund and not getting a response would make anyone feel brushed off or misled.

During that period, we had real problems with both product quality from a supplier we no longer work with and with customer service falling behind on emails. That doesn’t excuse the silence you experienced, but it does explain where things went wrong on our side.

We’re not ignoring this. If you contact us again at info@colesice.com with your order number, we’ll personally review your case and work out a proper solution based on what happened with your order.

I understand why you’re angry, and feedback like this is taken seriously, even when it’s hard to read.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi hechisera,
I understand why you’re upset, and I’m sorry this was your experience.

Waiting five weeks and then receiving something that feels cheaply made, especially after paying €85, is not what anyone expects. Seeing polyester and spandex on the label when you were expecting a higher-quality fabric only adds to that disappointment.

To clarify one point: we don’t start sewing items only after an order is placed. However, during that period we were using an overseas supplier whose production and shipping times were far slower than promised, and the quality of certain batches simply wasn’t good enough. On top of that, our customer service responses and tracking updates failed you. That combination understandably destroyed trust.

Your feedback isn’t being ignored. If you contact us at info@colesice.com with your order number, we’ll personally look into your case and find a reasonable solution based on what actually happened with your order.

Thank you for explaining your experience in detail. It highlights very clearly what went wrong and what we need to keep fixing.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi Filippo,
thank you for explaining what disappointed you.

Waiting about a month and then finding out the product isn’t what you expected in terms of material and feel is frustrating, especially when you bought it believing it would be premium quality. I understand why that led you to not recommend us.

To be transparent, during that period some products went out that did not reflect the standard we want the brand to represent, both in terms of quality and how clearly materials were communicated. That’s something we’re actively correcting.

This doesn’t mean your feedback is being brushed off. If you contact us at info@colesice.com with your order number, we’ll personally review your case and look for a suitable solution based on what you received.

We appreciate you taking the time to write a detailed review, even though it’s not easy for us to read.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi Stefano,
I’m sorry you feel this way.

When someone calls a company a scam, it usually comes from a very bad experience, whether that’s delays, lack of replies, or disappointment with what arrived. We understand that frustration.

We want to be clear and transparent: we are a real business, but during a recent period we did fail on delivery times and communication for some customers, and that understandably damaged trust.

If you’re open to it, please contact us at info@colesice.com with your order number. We’ll personally look into what happened in your case and work toward a fair solution based on the situation.

We take feedback like this seriously and are actively fixing the issues that led to reviews like yours.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi Tygo,
thanks a lot for this, really appreciate it.

I’m glad you’re enjoying the clothing and the quality, hearing that you love the brand honestly means a lot to us.

Thanks for supporting COLESICE.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi Zarja,
thank you so much for this ⭐️

I’m really happy to hear you love the quality. Feedback like this means a lot to our team and gives us motivation to keep pushing the brand forward.

Thanks for taking the time to leave a review.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi Matej,
thank you for this, it genuinely means a lot.

I’m really glad to hear you’re happy with the tracksuit and that you’d recommend us. Messages like this help balance out the tough feedback and remind us why we’re doing this in the first place.

Thanks again for taking the time to leave a review.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi Rick,
I’m sorry you’re still waiting after ordering back on 11 September, especially after paying that amount and expecting something very different.

Not receiving your package after that long is frustrating on its own. Seeing similar-looking items online for much less only makes it worse, and I understand why that completely destroyed your trust in us.

During that period, we had real issues with shipping delays and with a supplier whose products didn’t meet the standard we intended to sell. That combination led to experiences like yours, and the communication around it clearly wasn’t good enough.

This doesn’t mean your order has been ignored or that there’s nothing we can do. If you contact us at info@colesice.com with your order number, we’ll personally review your case and look for the most appropriate solution based on the current status of your shipment.

Thank you for calling this out publicly. It’s uncomfortable to read, but it highlights exactly what we need to keep fixing.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi Bert,
I’m sorry for both the wait and what you received in the end.

Waiting three weeks and then opening the package to find the hoodie and trousers made from different fabrics is disappointing, especially when you ordered them as a set. That inconsistency should not have happened, and I understand why it made the whole experience feel cheap and careless.

During that period, we had quality control issues with certain batches, and mixed fabric sets were one of the problems we identified afterward. That’s on us.

If you contact us at info@colesice.com with your order number, we’ll personally review your case and look for a proper solution based on what you received.

Thanks for being direct about it. Feedback like this helps us fix very concrete mistakes, not just vague complaints.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi Dain,
I’m sorry for the lack of updates and the silence you experienced. Ordering something and then seeing no movement for weeks, especially when it’s shipping from abroad, is understandably worrying.

To be transparent, some orders are shipped from our overseas logistics partners, and during this period a number of parcels were delayed before dispatch. At the same time, our response times on social channels and email were slower than they should have been, which made situations like this worse.

That doesn’t mean your order was ignored or fake, but we accept that the communication around it failed. If you email us at info@colesice.com with your order number, we’ll personally check the status of your shipment and find the best solution based on where it currently is.

We appreciate you raising this publicly and we’re actively improving both delivery updates and customer support responsiveness.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi Aron,
I’m sorry this took two months to arrive, that alone already puts you in a bad position before you even open the package.

If after waiting that long the quality still felt disappointing, I understand why you’d be this blunt about it. During that time, we had serious issues with delayed shipments and a batch of products that didn’t meet the standard we aim for. That combination is on us.

This doesn’t mean your case is being ignored or written off. If you contact us at info@colesice.com
with your order number, we’ll personally review what you received and the shipping situation and find a fair solution based on that.

We appreciate you calling this out. Feedback like this is uncomfortable, but it’s necessary for us to fix what went wrong.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi Thomas,
I’m sorry this has been your experience.

Waiting four weeks without your order being sent and not getting answers from customer service would make anyone feel misled. We understand why you’d call it a scam based on that experience.

To be transparent, during this period we had serious delays in dispatching some orders and our response times dropped far below what they should have been. That’s not an excuse, just an explanation of what went wrong on our side.

Your order hasn’t been intentionally ignored. If you contact us at info@colesice.com
with your order number, we’ll personally check what happened with your shipment and work out a proper solution based on its current status.

We take feedback like this seriously, and we’re actively fixing the issues that caused situations like yours.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi Luuk,
I’m really sorry about the wait and the frustration this has caused.

Waiting over a month without receiving your order is not acceptable, and I understand why this led you to lose trust. During this period, some shipments were delayed far beyond what we expected, and our communication did not handle that well.

We want to be clear and transparent: we are a real company and we do not fabricate reviews, but we did fail to deliver the experience you were promised in your case. That’s on us, and we’re actively fixing the issues that caused these delays.

If you contact us at info@colesice.com
with your order number, we will personally review your case and find an appropriate solution based on the status of your shipment.

We appreciate you speaking up, even though it’s difficult feedback to receive.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi Antanas,
I’m really sorry about the delay and the repeated “two weeks” updates. Being told the same thing more than once and still not receiving your order is understandably frustrating.

During this period, some orders experienced longer delays than expected due to logistics and supplier issues, and our communication should have been clearer and more accurate. That’s on us.

Your order hasn’t been ignored, and this situation doesn’t mean it’s lost. If you contact us at info@colesice.com
with your order number, we’ll personally review your case and find the best solution for you based on the current status of your shipment.

Thank you for bringing this up publicly. We’re actively improving delivery timelines and communication to prevent situations like this going forward.

— COLESICE Team

Réponse de COLESICE

14 déc. 2025

Hi Lydia,
I’m genuinely sorry you feel this way after receiving your order.

Being disappointed with the quality is frustrating, and if what you received didn’t meet your expectations, that’s on us. During a recent period, some products went out that did not reflect the standard we want to stand behind, and we understand how that can lead to anger and mistrust.

To be clear and transparent, we are not a scam, but we did fail to deliver the quality and experience you expected, and that’s something we are actively correcting by changing suppliers and tightening quality control.

We’d like the chance to make this right. Please reach out to us at info@colesice.com
with your order number, and we’ll personally arrange a refund or another fair resolution.

We appreciate honest feedback, even when it’s harsh, because it helps us fix real problems rather than ignore them.

— COLESICE Team