Compare Your Parking Avis 

SHOCKING!! DO NOT USE UNDER ANY CIRCUMSTANCES. Paid for my meet & greet service, dropped car off as arranged, took photos at the airport of my car. When I received my car back there was significant damage all along one side of my vehicle. I took photos whilst still at the airport, with the driver present. I have since been trying to make contact with the company to pay for damages. I've emailed, sent photos, called (been hung up on), whatsapp'd and no one has taken responsibility, apologised or compensated me. This is not a legit company and to be avoided at all costs.

WARNING — PLEASE BE CAREFUL WHEN USING COMPARE YOUR PARKING / NEW FARM, STANSTED

I would strongly advise customers to think carefully before booking parking through Compare Your Parking and using New Farm, Stansted Road, based on my recent experience.

I booked New Farm through the Compare Your Parking platform. When I handed over my vehicle, it was in good condition, and I had no problems with it. However, when I collected it, I discovered significant damage and issues that were not present when I handed the vehicle over.

The damage has now created an unexpected financial burden for my family. More importantly, my vehicle does not appear to be safe to drive in its current condition. Warning indications and other issues are now showing on the dashboard, and I have serious concerns about the vehicle's safety and roadworthiness.

I am also extremely unhappy with the service I received after returning from my flight. My flight landed at approximately 1:45am, yet my family and I were left waiting until approximately 3:00am. I was then told that I had to make an additional £20 payment and was instructed to make the payment by bank transfer through WhatsApp before the matter would be resolved. At that time of night, with my family and I stranded, I felt that I had no reasonable choice but to make the payment.

I also witnessed what I considered to be serious safety concerns involving the New Farm minibus. During the journey, I appeared to see people standing inside the minibus. I was extremely concerned about passenger safety, particularly given the distance involved, which I understand was approximately 70 miles.

I have now looked at online customer reviews and reports raising concerns about similar experiences involving parking operators in the Stansted area. I understand that the BBC has also reported on concerns relating to airport parking operators in the area.
I am sharing my experience so that other customers can make an informed decision before booking airport parking through Compare Your Parking or using New Farm.

I’d give this 0 if I could. Not a company at all, a bunch of cowboys using a bit of wasteland with no actual parking spaces, no office and no shuttle bus that runs repeatedly at Luton airport. They’ve damaged cars too yet they don’t respond. DO NOT USE

The £ 10 pick-up and drop-off charges are in the small print. Very underhanded way of doing business, especially since they add a quarter to the advised fee. Would never use such a company again. Cancelled on principle. If I could see this in the information forwarded to me once the booking was made, why was it not so obvious in the advert or the offer on the comparison site? The cancellation fee was also significant. But just felt it was the right thing to do. I hope that they change their business practices

I was worried about the bad reviews but actually found them to be great! We booked last minute en route to the airport and were collected right away on our return. 10/10

Compare your parking suggested the company “Stansted Parking Services” when I travelled to Ireland for 4 days.
My car was left in the short stay car park instead of being taken off site. When I returned, nobody met me, my car key was left on top of the front wheel of my car, the money from the drinks holder had vanished and I was left with a bill for £267 to get out of the car park.
I left a 1 star review with compare your parking and they followed up with an email asking for the incident to be investigated. Then they did nothing. So they seem to think that it’s ok to expose my car to security risks and do nothing about my £267 bill. Shameful.

Shocking service and attitude. Hidden charges and hold you to ransom. Avoid at all costs.

***AVOID!! ABSOLUTELY SHOCKING***

Booked through compare your parking, stupidly did not check the reviews!!

This started when I tried to amend my booking for the 20th of September 2026, online and it quoted me £133 for an extra 24 hours! Been trying to get in contact with someone since the beginning of last week. The mobile number for the parking company goes through but apparently they can’t help me and tell me to go through compare your parking who original told me I need to make contact with the parking provider! And now I’m getting no response from compare your parking. Most the numbers are out of service and emails are just bouncing!

ABSOLUTELY DISGRACEFUL COMPANY AND SERVICE!!

If anyone can help point me in the direction of who I can actually make contact with to cancel my booking I would really appreciate it.

How do you give any stars to someone that brokers out to fraudsters and couldn’t care less?

Booked for Meet and Greet at Bristol. No email came through or any booking info but luckily I have habit of print screening.

Text the driver same night I booked to confirm parking next day. No response. Rang next day and said I’m on my way… 2.5hrs due to traffic. No probs. Rang an hour away as asked. No probs. Text 30min, 15min, 10min, 5min and called with no response. Need to know they are there as parking is £8.50 for 10min. Answered just as I got to barrier… will be 5min.

Guy was already there and then said I was late by 2 hours!? No mate here are the calls and texts. He as rude to my fiancée and infront of my son, shouting, it got confrontational and he demanded cash as well to take car. He knew I had a flight soon and parking is £300+ on short stay. Rang operator… will be there in 5min. Couldn’t speak great English. Passed on to driver and said I want more cash. Awful human being.

Complained to the above company and they don’t care. Won’t give me correct contact details for them or other company.

Have a £300+ car parking charge at short stay now waiting for me but better than leaving with scammers.

Trading Standards
And legal route via small complains as well as pushing this as much as possible.

Absolute scamming cowboys preying off the weaker that have no choice but to give ‘cash’ over.

Honestly disgusting!

They are a front for an illegal parking company currently under investigation. Do not touch with a barge pole !

TOTAL SCAM! AVOID AT ANY COST!
YOU GOING TO LOOSE YOUR MONEY

HORRENDOUS - thieves!

note: they wouldn’t refund me unless I took this down. So I’ve not put it back up getting me

Horrendous. Service I purchased said “professional” and “uniformed”. Instead, foreigners in tracksuits. I highly doubt the people who take your vehicle are properly insured. Hold you ransom for extra money in the car park when you obviously need to get going so you have no choice but to pay. If you don’t, you’re stranded and concerned as to what they’ll do to your vehicle when you’re away. Absolute thieves!!! Be surprised if I get my vehicle back when I arrive home…

Thanks to the helpful reviews & my suspicion that no details of the location of any of the options listed (Luton), I haven't used this company! Lucky escape it seems!

Very misleading pricing and poor customer service

I booked through CompareYourParking because the price appeared to be around £70. Only after completing the booking did I realise there were additional airport entry and exit charges, meaning the total cost would be around £96. At that price, I could have booked the official Stansted Airport parking for around £80.

I realised this within 5 minutes of booking and called immediately to cancel. My request was refused because the booking was within their 72-hour cancellation policy, so there was no way to get a refund, despite the service not having been provided.

I also asked basic questions for peace of mind, such as:

Who will be collecting my car?
Will they have any identification?
Where exactly will my car be parked?

I didn't receive clear answers to any of these questions. As a customer, you're expected to hand over your car keys without knowing who is taking your vehicle or where it will be stored, which left me feeling very uncomfortable.

Based on my experience, the pricing was not transparent and the customer service was disappointing. I would not use this company again.

AVOID THIS COMPANY❌DO NOT USE❌
I had an extremely disappointing experience with this parking service booked through Compare Your Parking.

The instructions clearly stated that I should call 30–40 minutes before arriving at Bristol Airport, which I did. Despite following the instructions exactly, there was no driver waiting when I arrived. I ended up waiting around an hour before someone finally came to collect my car. It was so delayed that I nearly missed my flight. As time became critical, I was simply told to leave my ticket on the dashboard, park my car anywhere, and head to the airport.

Unfortunately, the same thing happened on my return. As soon as I landed back in the UK, I called the number provided as instructed. Once again, no driver turned up for around an hour, leaving me waiting unnecessarily after a long journey.

To make matters worse, when I finally got back into my car, I discovered that my dashcam had been unplugged. This raises serious concerns about what happened while my vehicle was in their care and has completely destroyed my trust in this company.

I have since called the company twice to ask why my dashcam had been unplugged. On both occasions, I was placed on hold and then the call was disconnected. The complete lack of customer service and accountability has only made this experience even more frustrating.

Overall, the service was unreliable, unprofessional, and incredibly stressful. I would never use this company again and would not recommend it to anyone, especially if you’re relying on them to get you to or from the airport on time.

Terrible hidden charges after made the booking stay away. Tgey added extra charges £10 when dropping the car and £10 when picking the car on top of the parking cost. Stay away from compare parking. Plus they charge you £20 admin fee even though i cancelled it straight away!!! Scam

TERRIBLE !!!
They did not know our booking details on arrival or return. Wanted me to screenshot & send from airport. When i told him i don't know how due to my age, he took the mickey. When they eventually found details (15 mins) car took nearly 2 hours to deliver.
NEVER AGAIN

DO NOT USE THIS COMPANY! Booked a drop and go service, got my booking confirmation for a different service which involved me dropping my car at a car park, and heavy airport levy fees which weren’t mentioned in the original booking. Then charged me £15 to cancel, I haven’t had any refund back yet, they’ve took all my money and cancelled the booking. They don’t reply to email and the phone line is ALWAYS engaged. I have reported them to my credit card provider so hopefully have some luck there.

Avoid!!! They’re promoting illegal business, they pretend they are 5 star review but are actually 1 star on trust pilot. It’s a con!! Awful custom service, I made a mistake on booking, ignore their website reviews and check Trustpilot. I asked for refund 3minutes after booking and they refused. Admittedly I was booking within their 48hr no refund period but I was hoping for a little decency. Absolutely not. Avoid avoid avoid. I hope you read this and don’t get conned like I did. I hope they refund but doubt they will. Shocking how they’re trading and getting away with it.

Confirmation email included directions to incorrect drop off location at Luton airport resulting in me getting a £15 parking ticket to exit car park to where I was directed and then having to spend valuable time phoning 'customer service' to get correct drop off location (first one did not know what i was on about....) resulting in me getting very stressed about missing my flight due to their inability to provide accurate information. My complaint to Compare your parking was cast aside as they are only a 'comparison website' leaving me still trying to obtain recompense for their mistakes. Do not use!