Co-op Funeralcare Avis 

Have put this off for so long.it had to be done.a lovely young man went through all the details,answered all our questions. So easy,should have done it earlier

Very capable staff pleasant and informative no hassle I have already recommended this service to my friend

The visit was very well organised and the staff member very helpful and supportive.
She explained the funeral options very well and it helped in the decision making on which funeral plan to choose.

I had a lovely little chat with Ian to find out exactly what I wanted. He explained everything to me and what my options were. I was sorted in no time and left feeling like a weight had been lifted. Now I know when my time comes my family can say their own goodbyes without any stress.

Everything was explained thoroughly, all options were covered, all questions answered, we even had a bit of a giggle while sorting out my Dads wishes

Quick response to an appointment and very professional attitude throughout. Would recommend.

Simple easy process. Had already used Coop earlier this year for a funeral and they we really good.

Eloise the young lady who helped us is wonderful at her job. We feel cared for and all staff we came in contact with made us feel listened to and that they cared for us in the most difficult and sad time. So impressed have taken out funeral bonds for ourselves.

So,so easy to do.filled in the forms on line so simple.spoke to an advisor to double check everything was covered so polite and very informative. Did both husband and 1 ,received paperwork with all information within 4 days to give daughters a copy so they have no worries, I would highly recommend coop ,staff, service and price was very good .well done .

I can’t fault Colleen and the team at Redcar. They made the difficult process of organising my mum’s funeral very smooth. Colleen was kind and respectful when helping me tailor my mum’s service. The whole team were incredible and I can’t recommend them highly enough. They did my mum proud and looked after her impeccably.
Thank you

We chose Co-op because of a recent funeral of a dear brother,the organisation was perfect and he had a good send off,so,because of his funeral arrangements ect we decided we would have Co-op also.We arranged two funerals for both myself and my husband online and it was all very easy and straightforward. Paying for them was straightforward too.We received our documents as promised about a week later all done professionally as to our requirements. Extremely happy with our funeral plans, with peace of mind.Most highly recommend Co-op.

All the staff were professional a special shout out to Ripon staff Julie Jane Joanne and Donna. They kept in touch all the way helped with piece of mind that reassured us at this difficult time. Many thanks Dawn and Trevor Neal and family

From the moment we entered Charlene made us feel at ease in the Grantham branch, Very friendly, compassionate and professional.Nothing was to trouble very informative and helpful.Thank you Charlene for your amazing professional service you are a credit to the company.

Both a compassionate and professional service from start to finish. Anna and Simon in the Aberdare location were very helpful and provided great assistance to the family both in the lead up to the service and some last minute issues on the day.

From start to finish the staff here were exceptionally caring and supportive throughout the whole process.there professionalism is second to none and made my dads funeral special thank you co op Runcorn.

What an absolute shambles. Disgraceful service at a time when you are grieving the loss of a loved one! Its been weeks since the cremation and the co op and Sunlife are batting me between the two to try and claim back the balance of my sisters claim whichamounts to thousands of pounds! She is absolutely distraught and now asked me to try and help her sort this out as she simply hasnt got the strength to keep battling. She has spent hours on the phone each between co op and Sunlife with each blaming the other. They should be ashamed! No compassion respect or care and now my sister just cannot cope. We are seeking legal advice as they are no where near to resolving the issue and it is taking a real toll on my sisters mental health. Appauling service and i urge others to read this review so as to avoid similar issues!!

Having recently lost my Father-in law - We have had the absolute pleasure of dealing with Charlotte (from the coop funeral parlour 251 Gale Street, Dagenham) who has made a very sad situation a more tolerable one with her outstanding kindness, understanding, professionalism & empathy. My mother-in law struggled to get to the parlour to collect her very much loved husbands ashes until I could get there to assist, Charlotte went the extra mile and offered to deliver the ashes personally to my Mother in Laws house (what a service) My mother in law met Charlotte when she went to chose the urn for the ashes and couldn't speak highly enough of Charlottes kindness and professionalism. Living almost an hour away this meant so much to me and my husband.
I

A very patient and helpful agent, who explained our options carefully and made us feel like valued customers. The facility was calm and quiet.

We were told that we would qualify for a promotional rate. We were not contacted for an appointment for several weeks following our Initial booking request.
I contacted coop twice to chase up the appointment.
On the day of our meeting to purchase our funerals we were told that the promo price was not available
Not good and very disappointing

Very easy process to set up funeral plans online for my wife and myself. The coop had handled my Mums funeral a short while back and everything was handled very professionally and with real care hence the reason we decided to use the coop for our own plans.