We were treated so well by Co-op Manchester (Levenshulme - Errwood Road) from the very start of our dealings with them after the sudden and unexpected death of a family member. They were thoro... Voir plus
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Would like to say a massive thank to staff declan at burnley Co op funeralcare. Declan went above and beyond with caring for us while grandma k. Ireland was passing and after she passed . Helped my m... Voir plus
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We arrived for our scheduled appointment a member of staff greeted us and showed us to a private room. Explained everything,once we had decided which funeral package we wanted they promptly dealt with... Voir plus
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I want to Thank everything Mike and his team at Downend, Bristol did for us following my Mum’s (Pamela Britton)passing. Your kindness,patience and understanding meant so much at a time when we were st... Voir plus
L'entreprise a répondu
4,7
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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A very patient and helpful agent
A very patient and helpful agent, who explained our options carefully and made us feel like valued customers. The facility was calm and quiet.
16 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Glyn,
Thank you for taking the time to share your experience with us. We're glad to hear you found our team helpful and the facility calm.
^Take care,
Cheryl
Change of price for pre booking a pure cremation
We were told that we would qualify for a promotional rate. We were not contacted for an appointment for several weeks following our Initial booking request.
I contacted coop twice to chase up the appointment.
On the day of our meeting to purchase our funerals we were told that the promo price was not available
Not good and very disappointing
7 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Diane, thank you for taking the time to leave a review.
I'm sorry to read that your experience did not meet your expectations. I appreciate how disappointing it must have been to be advised that you would qualify for a promotional offer, only to find it was no longer available following delays in arranging your appointment. I'm also sorry to hear that you had to chase up your booking request. If you'd like to discuss this further, please get in touch: www.coop.co.uk/funeralcare/contact-us
^Take care, Becs.
Thoroughly recommended.
Very easy process to set up funeral plans online for my wife and myself. The coop had handled my Mums funeral a short while back and everything was handled very professionally and with real care hence the reason we decided to use the coop for our own plans.
16 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Thank you for your continued trust, Mike. I'm pleased we could make things easy for you and your wife, and that your mum was shown care during her service. We really appreciate your kind words. Take care,
^Mike
Helpful meeting
Everything explained well and found the meeting very helpful.
14 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Thank you, Linda. It makes me happy to hear everything was explained well and you found the process helpful
^Mike
Réponse de Co-op Funeralcare
Hi there, Thank you for taking the time to share your feedback.
We're pleased to hear that you found our team polite and knowledgeable, and that you were happy with the professional surroundings.
Best, ^Elan
Ashtead Co-op Funeral care…
Karen from Ashtead Co-op Funeral care was so caring, knowledgeable and efficient she made the whole sad process go as smoothly as it possibly could. Her natural respect and support went above and beyond and we felt welcomed and listened to, respected and supported. Thankyou so much.
2 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Sara,
Thank you for taking the time to share such thoughtful feedback.
We're very sorry for your loss. We're so pleased to hear that Karen at our Ashtead Branch was so caring, knowledgeable and efficient, and that her support helped make such a difficult process feel as smooth as possible. It's lovely to know that you felt welcomed, listened to and respected throughout.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Easy to understand information
Easy to understand information. Friendly knowledgeable staff who answered all our questions.
15 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Stephen,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the information easy to understand and that our friendly, knowledgeable team were able to answer all your questions.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Daniel was extremely helpful
Daniel was extremely helpful, explained everything and guided my choices to my complete satisfaction. Would recommend the Co-op funeral service as professional throughout.
11 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Sue, thank you for taking the time to leave a review.
I'm so pleased to hear that Daniel was extremely helpful, took the time to explain everything clearly and guided you through your choices. It means a great deal to know you found the service professional, and I appreciate your recommendation.
^Take care, Becs
Simple process and easy to set up…
Simple process and easy to set up online - documents clear and cincise
14 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Stewart, thank you so much for leaving us a review. I'm pleased to hear you had a positive experience with our online service 💙 ^Take care, Michelle.
Spoke with a very helpful and polite…
Spoke with a very helpful and polite person. Went through everything I needed to know a good experience indeed.
1 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Patricia, I'm so glad to hear you had a positive experience. Thank you so much for taking the time to leave us a review, we really appreciate it 💙 ^Take care, Michelle.
Réponse de Co-op Funeralcare
Hi Diane, I'm so glad to hear you found our staff to be knowledgeable and professional, with efficient service. Thank you so much for leaving us a review, we really appreciate it 💙 ^Take care, Michelle.
My funeral plans
Very easy to explore my requirements. Everything explained in the details of the various plans available.
14 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Stephen, thank you so much for leaving us a review, I'm pleased to hear you had a positive experience 💙 ^Take care, Michelle.
Straightforward and friendly
I recently set up a Direct Cremation Plan for my stepfather. He has dementia and I am his Court of Protection appointed Deputy. I had been meaning to do this for a while and was anticipating that it may be difficult. In fact, the process was very straightforward and the person I spoke to very friendly and helpful, and took time to explain everything.
18 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Anna, I'm pleased we could make a task that could have been difficult and might have felt incredibly daunting straightforward for you. Thank you for your kind words 💙
^Mike
A wonderful service was delivered
A wonderful service was delivered for our aunt, including all the elements she herself had requested. It really felt she was there with us. A really professional and dignified service. Many thanks to Alex, Pete and all the team at Westbury-on-Trym branch.
11 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Thank you, Caroline. I'm happy to hear the team could provide a wonderful service befitting of your aunt, and that her requests were adhered to as well. I'll pass along your kind feedback to the team. I'm very sorry for your loss 💙
^Mike
I used the Chatham Branch
I used the Chatham Branch. Angie the lady who helped me arrange my sisters funeral was very knowable helpful and made us feel at easy. This was a sudden death for the family and it was harder for us to take in. But Angie and her crew where brilliant. I have used the branch a few times in the last few years. This was the second one this year. The gentleman Robin who conducted the service for us was also very caring. I cannot fault them at all it was done with a lot of care and respect for us and the departed. Melissa Barnett my sister was buried on the 16th September 2026 a fine day. We had a Tigger theme funeral for her and a wake with Tiggers everywhere. Thank you Co-op for all you did for the family.
16 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Shirley, I firstly just wanted to send you my deepest condolences for your loss 💙 I'm glad to hear the Chatham branch were there for you and could assist in making an incredibly difficult experience a little easier. Thank you for taking the time to leave your kind words
^Mike
Réponse de Co-op Funeralcare
We're happy to hear that you found our website easy to use. We appreciate your positive feedback! ^Aidan
Meeting Pauline who was very helpful
Meeting Pauline who was very helpful. We knew already we both wanted the Silver Funeral Plan.
18 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi David, we're glad to hear our team member was helpful and that we could assist with your plan. Thank you for taking the time to writing a review. ^Aidan
My funeral plan.
I found this experience very satisfying. The hosts were very helpful and made one feel at ease. They were very informative in all the aspects of giving out the information. Well recommended.
15 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Dear Mr Hague, thank you for taking the time to share your positive feedback. We are pleased to hear that you found the experience satisfying and that our team made you feel at ease and well-informed. Your kind recommendation is very much appreciated. ^Aidan
Excellent service
Very pleasant throughout … Darrell was very friendly and very professional .i could not find shop and staff came outside to find me … feel happy now I know my wishes will be done
15 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Thank you for taking the time to share your positive experience. We're delighted to hear that you are happy with our services. ^Aidan
Allways a reliable provider easy to…
Allways a reliable provider easy to arrange through their website and a selection of plans to choose from.
22 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Ernest, thank you for taking the time to leave your feedback. It's wonderful to hear that you found our services reliable and our website easy to use for arranging plans. We're glad you appreciated the selection of options available. ^Aidan
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