We were treated so well by Co-op Manchester (Levenshulme - Errwood Road) from the very start of our dealings with them after the sudden and unexpected death of a family member. They were thoro... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Would like to say a massive thank to staff declan at burnley Co op funeralcare. Declan went above and beyond with caring for us while grandma k. Ireland was passing and after she passed . Helped my m... Voir plus
L'entreprise a répondu
I want to Thank everything Mike and his team at Downend, Bristol did for us following my Mum’s (Pamela Britton)passing. Your kindness,patience and understanding meant so much at a time when we were st... Voir plus
L'entreprise a répondu
We arrived for our scheduled appointment a member of staff greeted us and showed us to a private room. Explained everything,once we had decided which funeral package we wanted they promptly dealt with... Voir plus
L'entreprise a répondu
4,7
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Allways a reliable provider easy to…
Allways a reliable provider easy to arrange through their website and a selection of plans to choose from.
22 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Ernest, thank you for taking the time to leave your feedback. It's wonderful to hear that you found our services reliable and our website easy to use for arranging plans. We're glad you appreciated the selection of options available. ^Aidan
The lady that came to came to us was…
The lady that came to came to us was zoey she was very nice helpful and very caring. We was very happy with the service and help she gave us I would recommend her and co.op
18 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Della,
Thank you for taking the time to share your lovely feedback.
We're pleased to hear that Zoey was so kind, helpful and caring, and that you were happy with the service and support you received.
Thank you for choosing Co-op Funeralcare.
Take care,
Elan
Funeral Plan.
Very happy with the service, they were friendly,patient and caring making the process very easy, would highly
recommend .
15 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Irene,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our team friendly, patient and caring, and that they made the process easy for you.
We're glad you had such a positive experience with Co-op Funeralcare.
Take care, ^Elan
Réponse de Co-op Funeralcare
Hi Martin,
Thank you for your feedback.
We're pleased to hear that you were happy with the range of options available and found the price good.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Réponse de Co-op Funeralcare
Hi Ron,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our service first class and that our team were caring and empathetic throughout.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
Excellent services from coop customer…
Excellent services from coop customer adviser staff understand my requirements and everything was well explained
17 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Anne,
Thank you for taking the time to share your feedback.
We're pleased to hear that our Customer Adviser understood your requirements and took the time to explain everything clearly. It's great to know you received excellent service throughout.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Real easy and felt comfortable talking
Real easy and felt comfortable talking
16 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Evelyn,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found the process easy and felt comfortable talking with our team. It's important to us that you feel listened to and at ease throughout.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
My dads funeral was back in 2017
My dads funeral was back in 2017
I shouldn't even have thought of undertakers i know they come nice and quietly. This mob. Head undertaker Philip was shouting from the minute he got to my house. Shouting come on everybody let's get a move on. He told mourners to take flowers in own cars. Said to me when I got to church do you want body in church first before the mourners. Or once mourners in church shouting all the time at mourners come on. Shouted in an elderly man's ear. Who said your shouting in my ear. He says we'll turn your hearing aid down. Told me to collect all cards from flowers. When I was speaking to a friend at the church he saud come on you can speak at the wake. He was horrendous. I remember my dad's funeral aswell as that rotten man. Id advise people to not use this lot
21 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Linda, thank you for taking the time to leave a review.
I'm sorry to read about your experience and to hear that aspects of your dad's funeral have stayed with you in this way. We understand how important it is that families feel supported and cared for throughout the funeral, and I'm sorry that this was not your perception of the service you received.
As the funeral took place some time ago, we're unable to investigate the circumstances based on the information provided in your review. However, if you would like to discuss your concerns further, please call our Customer Relations team on 0800 083 6301.
^Take care, Becs
Kerry was lovely and explained…
Kerry was lovely and explained everything clearly.answered and questions we had and overall a great meeting
17 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Marie, I'm so glad to hear you had such a positive experience with Kerry. Thank you for taking the time to leave us a review, we really appreciate it 💙 ^Take care, Michelle.
Very helpful and polite couldn’t ask for better service.
Very helpful and polite as it was for both myself and husband so it was explained perfectly to understand.
Great to know our wishes will be granted with care.
18 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Carole, thank you so much for leaving us a positive review. I'm glad to hear you found our staff to be helpful and polite when choosing your plans 💙 ^Take care, Michelle.
It was explained in full the staff were…
It was explained in full the staff were excellent the whole experience was quick and easy
17 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Ray, I'm so glad you found the experience quick and easy, and that our staff were excellent. Thank you so much for leaving us a positive review 💙 ^Take care, Michelle.
Thoroughly professional
Thoroughly professional; even though following a script made it friendly and personable. Quick and easy to organise my plan, reasonably priced and covered exctly what I wanted.
The chap I dealt with was really friendly and covered everything in detail, answering all my questions and concerns quickly and in as much detail as I needed.
16 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Scott, I'm so glad that our team were able to assist with your plan, and that you found the process to be quick, easy and professional 💙 ^Take care, Michelle.
From when we walked in the door to when…
From when we walked in the door to when we left everyone was pleasant and helpful. The lady who took us through the types of plans that the C0-OP offer was very thorough, explained everything in detail and always asked if we had any questions. We chose the CO-OP because they are a trusted long standing business. Their plans are backed by the FSCS which gives us peace of mind. Unlike some other funeral plans where it is possible to lose your money.
16 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Barbara, I'm so glad to hear our staff were pleasant and helpful, and explained everything in detail. We really appreciate you choosing us 💙 ^Take care, Michelle.
Great member of your staff came out and…
Great member if your staff came out and made it very easy
17 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Jane, I'm so glad to hear you had a positive experience. Thank you for taking the time to leave us a review, we really appreciate it 💙 ^Take care, Michelle.
All the staff are very polite and…
All the staff are very polite and helpful. They explain everything step by step and answer any questions asked. Thank you again.
15 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Stephen, thank you for your review. We’re pleased to hear you found all the staff polite and helpful, and that they explained everything clearly and answered your questions.
^Best Wishes, Simon
The staff were very helpful and…
The staff were very helpful and professional. We were very pleased with the way it was sorted for us. Lots of information to help us.
17 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Wendy, thank you for your review. We’re pleased to hear you found our staff helpful and professional, and that you were given plenty of information to help you.
^Best Wishes, Simon
Very helpful and understanding staff
19 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Michael, thank you for your review. We’re pleased to hear you found our staff so helpful and understanding.
^Best Wishes, Simon
No Bother
It was a simple phone call dealt with by a clearly experienced person who knew very well how to deal with what must be one of the most sensitive and personal experiences a person has to deal with at some time in Their life.
A very easy transaction dealt with efficiently.
14 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello and thank you for your review. We’re pleased to hear your call was handled with experience, sensitivity and efficiency, making the process straightforward for you.
^Best Wishes, Simon
Staff were great at the co op funeral…
Staff were great at the co op funeral care in beeston . Doing a plan only takes an hour and is very straightforward. Zoe who helped me with making a plan explained everything all the different packages you can get and what it includes. Very happy with the service I got I recommend co op funeral care
14 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Amanda, thank you for your review. We’re so pleased to hear Zoe explained the different packages and what they include, making the process straightforward. It’s great to know you were happy with the service and would recommend us.
^Best Wishes, Simon
Excellent manner of the representative
Excellent manner of the representative
17 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Allan, thank you for your review. We’re pleased to hear you were so impressed with the representative’s manner.
^Best Wishes, Simon
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