I was trying to resolve a query over a transaction and my counting up chat bot wasn’t working, I sent an email from the wrong email address that wasn’t connected to my account. But Leah managed to fin... Voir plus
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Lisez les avis des autres
App not the most accessible for a new user, help chat bot useless, emails to the help section much more effective and efficient. New account set up quickly, card sent promptly. Had problems with my cl... Voir plus
L'entreprise a répondu
I just received my wages after a stressful delay, and I want to thank the Countingup team for their help. Debbie, Rochelle, and Dennis were incredibly compassionate, understanding, and patient throu... Voir plus
L'entreprise a répondu
I broke my phone AND lost access to my email. Somehow Leah sorted it all out to verify the app on my new phone, without making it hard work for me, but still ensuring obvious safety checks were ticked... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Banque
- Entreprise de logiciels de comptabilité
- Institution financière
- Logiciel de préparation de déclaration des taxes
À propos de Countingup
Écrit par l'entreprise
Forget everything you know about business banking.
Countingup offers what traditional banks don’t – money, accounting and tax in one smart app, plus all the tools you need to help your business thrive. Think instant invoicing, automatic expense tracking, built-in accounting software, money-saving tax tools and live business insights. Countingup takes care of your financial admin so you have the time to focus on what you love.
Apply today in less than 4 mins, start accepting payments straight away and receive your debit Mastercard® in the post in a few days. You’ll also get a free 3 month trial with no strings attached. Over 100,000 sole traders, freelancers and UK Ltd companies have already chosen Countingup as their business current account. Will you be next?
Coordonnées de contact
London, Royaume-Uni
- support@countingup.com
- countingup.com
4,2
Bien
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Countingup
We're thrilled to see that you're happy with Countingup Brenda. We're also very happy that you selected us to open your business account 😃
❤️ Team Countingup
Réponse de Countingup
We're sorry to hear that you're having a negative experience, that's certainly not our aim 😞
I can see that our team are talking to you about your current situation. We know it’s far from ideal when things like this happen. Our team will do its best to resolve matters with you as quickly as possible.
❤️ Team Countingup
Exactly what I was looking for
I was looking for a simple to use Business account, this account had the functions ibws looking for, and very easy to apply for, I have not used the account to its full yet, that is why I have not given 5 stars
6 août 2025
Réponse de Countingup
We're thrilled to hear that the app has all that you're looking for to help you run your business 📲
We hope that when you've finally had a chance to explore 👀 all of our features that you'll be happy to award us that final star ⭐️
If you need any help with the features or exploring the app, please use our secure in-app messaging and a member of the team can assist you.
❤️ Team Countingup
Réponse de Countingup
Thanks for the glowing 5 ⭐️ review Nicolae-Octavian 🙌
We pride ourselves on giving swift service to our customers when they need help!
❤️ Team Countingup
Réponse de Countingup
We appreciate that business owners' time is precious to run their business; that's why we try to provide an account opening process that is efficient and straightforward. We're happy that you've had that experience Lorena 😊
❤️ Team Countingup
Réponse de Countingup
Thank you for sharing your review Mohammad 🥰
I've made sure I've passed your feedback over to the agent who helped you resolve your query, it'll make their day ☺️
❤️ Team Countingup
Great human help desk via email
App not the most accessible for a new user, help chat bot useless, emails to the help section much more effective and efficient. New account set up quickly, card sent promptly. Had problems with my clients’ banks not recognising it as verifiable account but my client persisted until their payment went through. Still exploring the app and yet to upload a logo or set up Stripe payment. Will stick with it for a few weeks to see how things progress.
4 août 2025
Réponse de Countingup
Thank you for such a detailed review Hamley ☺️
It's great to hear that the Support team has been helpful when you've come through to us 🥰. A member of our team has reached out to gain some further insights into what we can do better with the app, our BOT and your clients payments.
Please let us know if we can help you with any other features on the app and we'll be more than happy to help 📲
❤️ Team Countingup
Great App really helping my business to…Best App
Great App really helping my business to grow
29 juillet 2025
Avis spontané
Réponse de Countingup
We always love to hear that our app is helping our customers to grow their business 🧑💼
We're constantly seeking new opportunities to make products, services and app the best for our customers 🙌
❤️ Team Countingup
Réponse de Countingup
Thanks for the 5 ⭐️ review! You've made our day!
❤️ Team Countingup
Excellent
Excellent
This bank has changed the way I run my business literally and everything runs much more smoothly as a result
28 juillet 2025
Avis spontané
Réponse de Countingup
Your review has made us smile Lisa 😃. Thank you so much!
We're delighted to hear that everything is running smoothly! We're always happy to hear of any ideas that can make our products and services even better 👂
❤️ Team Countingup
Best ever banking experience
Everything you want for your company banking
23 juillet 2025
Avis spontané
Réponse de Countingup
This is simply the best review that we've read 🥰
It makes us incredibly happy to see and hear that we've got everything you need to help you with your business banking and make your life simpler!
❤️ Team Countingup
So easy to use
So easy to use, if I have any questions or queries I can communicate and get an answer quickly.
23 juillet 2025
Avis spontané
Réponse de Countingup
We appreciate the 5 ⭐️ review Suzanne!
It's always lovely to receive feedback about how easy our app is and how responsive our Support team are in answering your queries ☺️
❤️ Team Countingup
Réponse de Countingup
We're thrilled that you're happy with our service Sherwan ☺️. We always strive to do our best for our customers, and we're glad that you've been able to see that!
❤️ Team Countingup
Réponse de Countingup
Thank you for the kind words Mihai-Cristian! 🙌 We're so pleased to hear you're enjoying the account. We’re here to make the financial side of running a business simpler, so give us a shout if you ever need anything.
❤️ Team Countingup
Easy onboarding process and did exactly…
Easy onboarding process and did exactly what was promised
10 juillet 2025
Réponse de Countingup
Thanks so much for the great feedback, Dean! 😊 We’re really glad to hear the onboarding was smooth, we know how important it is to get started quickly without being left waiting around.
Our Help Centre has answers to most of the common questions, but if you ever can’t find what you’re looking for, our UK-based Support team is just a tap away - right from the home screen of the app. Real people, ready to help 🤓
❤️ Team Countingup
Réponse de Countingup
Thank you so much for the feedback, we really appreciate it ☺️
Please feel free to reach out to our support team if you ever need help with anything!
❤️ Team Countingup
Amazing account
Amazing account! Has really helped my business to manage finances better. Love the features within the mobile app.
7 juillet 2025
Réponse de Countingup
Thanks so much for the lovely review! 😊 We're really glad to hear that Countingup is helping you manage your business finances more easily and that you're loving the app features too!
If there's ever anything we can do to support you further, just let us know.
❤️ Team Countingup
Réponse de Countingup
We love seeing words like "perfect" alongside such a glowing review 🤩
We're always striving to do the best by our customers. Receiving a review like this is what we love to see!
❤️ Team Countingup
Difficulties to log on my second phone
I've got some issues to log on my second phone and I got in touch with Countingup support team and they guided me to follow some steps to set up the app on my second phone following the security measures
11 juillet 2025
Réponse de Countingup
We're so pleased that the team were able to help you with accessing your app from a different phone 📱
I'll make sure we provide the feedback to the agent who helped you - it will make their day 🥰
❤️ Team Countingup
Réponse de Countingup
We're thrilled to hear that we were able to help you resolve the issue with your card quickly and efficiently Mohammad 🥰
We appreciate your feedback!
❤️ Team Countingup
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