Covercraft Industries Avis 124

I ordered a carhart seat cover.i received garbage it was nothing like the advertisement. I thought if I purchased from a reputable company I would get a quality product. Then they charged a 20% restocking fee which was more than the product was worth. I was expecting a durable material like shown in their advertisement. They have great advertisements

I've ordered from Covercraft before but thus time after back and forth with the customer service supervisor discovered I had ordered the wrong Dash mat she was extremely rude in one email and told me "do what you want" and that was a supervisor. I admitted I had ordered the wrong mat but they don't work with returning customers and so I have to pay for return shipping and a 20% restocking fee so for the sake of $15 restocking they have lost a good customer.
I will never buy from thus curupt company ever again.

i have purchased probably 7 covercraft sunshades for various automobiles over the years, and have always found their service and product to be absolutely EXCELLENT. the materials are very high quality and the fit is perfect. i have used some of the sunshades for many years and they still look and perform like new.

Do not I repeat do not buy covers from this company. I finally got my refund minus my expense for shipping them back after 2.5 months of waiting and filing complaint on my credit card. Crap is made in Mexico and the company also sells your email address and you will start receiving 1,000 of unsolicited emails. Stay away from them.

Ordered seat covers for my dad’s truck for Christmas. We didn’t get him the correct size -which is an honest mistake- but now my dad has to not only pay for item to ship back ( ok I kind of understand) but he has to also pay the company a 20% restock fee ($54) for them to put inventory back on their selves to then resale. Not great customer service in my opinion. You want to keep customers, you say the customer is always right, even when they were wrong and you bend over backwards to keep that customer coming back. I won’t purchase here again.

the installation instructions are not good and they are not a direct fit. They say there is installation video, but their website does not have them available. I will be returning for a refund.

Cover is disintegrating and Covercraft doesn't want to honor their warranty. I will not pay out of my pocket to ship it back.

If I could give a zero I would. Company to my money the day I placed the order with a shipping date 2 weeks later. It’s been 6 weeks and 4 calls and it isn’t shipped and I am out the money. They should not charge until shipped! I’m sure they lied again when they said it was “ready to ship” I’ve heard that once already before - last month! Order cancelled. Would not recommend!!

Bought the custom fit window shade.. cost 150$ and only covers a little more than half the window.. cover craft acted like oh well and said it take a month to get a new one ..

The sunshade cover did not fit. What they do is make products for cars in that general "range" of makes and models. The one we purchased was designed for a MUCH smaller vehicle and it ended up not covering several inches of space in the window, letting light and heat just pour into the vehicle. It was the same as ordering a shirt three sizes too small, but they don't bother telling you this until after you get thep roduct.

I called to see if I could get a refund but had to BEG to get them to waive the restocking fee. Then, they made me cover the cost of shipping the return of $40 for a $90 product. When you call, they also say they have to review all of the product returns, which of course gives them a chance to try to avoid refunding you. They are also "experiencing delays" in their return inspections as well.

In essence, I paid for nothing, but was sent a product that promised to fit my vehicle, but it could never actually do so.

The company will tell you that they "leave space open so it can fit in the vehicle," when any moron can tell you that the product is not fit for its ordinary purpose and can't do what it claims.

They don't send "custom" products to you. They send products with the hope (I suppose) that it will fit your vehicle despite the fact that some vehicles come in different models and have different sizes. I even sent photographs to the customer service rep to advise them that I got a useless product and that paying for shipping would be unfair, but they stood by their position that it was not "defective." The "defective" standard they are using is just a naked attempt to avoid responsibility for their deceptive practices.

What an absolute nightmare it is dealing with this company. They need to get out of this business immediately or else their business practices will end up with them being sued, or worse.

As an earlier customer said, DO NOT PURCHASE FROM THIS COMPANY.

I have ordered, in the past, a few of the UVS100 Custom Sunscreens, even turned friends and family on to the product. My beef is that I just ordered another one and do not recall being told that the production time would take over a month, at the time of purchase. They did fully refund my order, upon calling to complain, however I was given the same old talking points "supply chain issues and softwear change". Get a different vendor please, I hate to look elsewhere, but I am...

The dash cover did not fit. They didn't provide an opening for the speaker.
They do not pay for shipping even though the item was defective. They do NOT refund full purchase price.
DO NOT PURCHASE FROM THIS COMPANY.

Do not order mats for the BMW iX their version of 'fitting' leaves a 1-2 inch gap of carpeted floor exposed. They consider this not a defect and intended. This will not provide full protection of your carpets.

I did not receive my full order from Covercraft. I ordered Carhartt front and back seat covers for my truck. Only received the back seat. No customer service response at all! Multiple attempts to call and contact direct through Covercraft website message. I have not heard nor received and information at all! EXTREMELY DISAPPOINTED with COVERCRAFT! DO NOT ORDER ANYTHING FROM THEM!

I bought seat covers that show up 6 weeks later. Made in Mexico and very poor quality for expensive seat covers. Covers don't fit even though custom order done correctly by make and model. Covers have several holes in seams and are defective. Return them, it takes over a month to get a refund and cover craft steals $96 for me returning a defective product instead of giving full refund. WORST COMPANY!! DON"T BUY ANYTHING FROM THEM!

I ordered a car cover as well as a dash mat. The cover came and fit like a glove. I love it. My only concern is that someone will steal it! The dash mat wasn't a good fit so I sent it back. They worked w/ me on shipping and the restocking fee. I'd order from Covercraft again. I'm not sure why they get low ratings because when I encountered a problem, they worked with me and actually, the cover I got was quality. I wish the dash mat would have fit because it was really well made.

Bought many sets of seat covers from this place as I have three trucks and get rid of them every three years.
This last set of covers I bought in Feb. fits very very loose. So I washed them hoping they would shrink and fit better but they are still loose. Call and they said not our problem. Last set of covers I buy from them.

Worst customer service I think I’ve ever experienced. They just don’t give a damn.

BOO FREAKIN HOO!!!! Terrible customer service, terrible cover, horrible price!!!!!!!!!!!!! YOU S-U-C-K !!!!!!!!!!!!!!!!!!! You anti American scumbags 😡😡😡😡😡 DO NOT WASTE MONEY AND TIME WITH THIS COMPANY

Kind regards,
proud American.

I regret writing this review because this company seems the type of the business that is concerned about customer satisfaction; however, my experience with my recent purchase was lacking in quality. I purchased a set of mats that were supposedly plush and custom fit for a luxury type vehicle. I already had some mats that I was satisfied with other than the holes to fit the front weren't there since they were purchased from an auto store. The price for these were almost five times less than the Covercraft mats. I honestly was disappointed when I received them; I almost cried since I had expected much more. The color was awful, the holes for front were off, the material was hard and just appeared to be the very cheapest brand of mats that one would purchase from a discount store. They had the appearance of mats to be placed on your back porch to clean feet. I must say that Covercraft did make returns easy, but they charge a restocking fee as well as the shipping fee is the responsibility of the customer. I lost over $40 with return shipping; although, Covercraft did waive the restocking fee. I would have ended up with almost nothing out of the deal had they not waived the restocking fee. Still, I lost half of the purchase price because of shipping. One should consider the factor of return shipping cost and restocking fee before placing an order. I considered these factors but I thought I would be receiving some obviously real custom-made mats and of course would be satisfied.