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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service. Great products. Ordered a hat, 3 x blankets + a personalised baby grow. Very cute and adorable!

Noté 5 sur 5 étoiles

Honestly can't describe how amazing Cozy Crew Club are! After being let down by another company we contacted Cozy Crew to see if they could possibly sort us out with 2 t-shirts. Emma responsed super q... Voir plus

Noté 5 sur 5 étoiles

I previously purchased the hospital bag organiser wallets and the teddy bear muslin blanket and they are both amazing quality and the blanket is so cute as I also got it personalised! Recently I wa... Voir plus

Noté 5 sur 5 étoiles

I originally ordered through TikTok shop, and forgot to add name, font, colour ect, I contacted the Cosy club on every platform possible as some other businesses don’t always respond, the cosy club ac... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements pour bébés
  2. aussi dans
  3. Magasin de puériculture

Écrit par l'entreprise

We’re a crew who believes in the power of getting COZY. We create the softest, warmest products that inspire moments of comfort and connection. From our best selling Baby Rompers to Personalised Bear Blankets we are never short on quality or designs.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

262 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(262)

47 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing quality

Amazing quality, super fast delivery. I am so impressed how beautiful, soft the pyjamas are. So impressed, love the products, will be ordering again 100% recommend the company.

14 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Wonderful clothes

Great clothes, material is so soft. Love all the items I have brought. Can get your item personalised which makes great gifts. Loving cozy crew clothes and will be buying more. Well
Done cozy crew -10/10

5 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Great quality baby clothes

Beautiful baby clothes arrived in a very neat little zipped up envelope. Very good quality. Will definitely buy again. My step daughter was over the moon with what I had bought for her impending little one.

22 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Poor quality and even poorer faulty item return policy 🤯🤯🤯

Very poor experience with this company. I bought the fleece baby romper back in September 2024 for my new born, he has worn this item half a dozen times approximately. I noticed over the Christmas period that it is becoming to come unstitched and now has gone from bad to worse. I emailed asking for an exchange/refund and the reply was…

Our policy for reporting faults begins from the day of delivery, rather than the day an item is first worn. This is to ensure we can address any issues as quickly as possible after the item has been received. Unfortunately, as your purchase falls outside the 30-day timeframe, we’re unable to offer a resolution under our fault policy.

My baby didn’t even wear this item in the first 30 days!! If the item wasn’t so poorly made then maybe this wouldn’t have happened.

In the past I have purchased clothing items from small businesses and big brands and they have been amazing at resolving this without a problem even if it is half a year down the line.

I have also received some gifts for the baby which look cute but the material seems cheap and poorly made.

Wouldn’t return in future. Seems like this company just favour celebrities and not the public👎🏽

14 janvier 2025
Avis spontané
Logo de Cozy Crew Club

Réponse de Cozy Crew Club

Hello,

Thank you for your feedback, and I’m truly sorry to hear about your disappointment with your experience and our products. Your concerns are very important to us, and we want to make things right wherever we can.

I wanted to let you know that we did reply to your email about the issue and offered to send a replacement, but it seems we haven’t heard back from you. We understand how frustrating this must have been, and while our policy does have timeframes in place, we’re always here to find solutions when something doesn’t meet your expectations.

Please feel free to reply to our email or reach out to us again so we can arrange that replacement for you as soon as possible. We really value your feedback and take it to heart, and we’re committed to ensuring all our little Cozy Crew members (and their parents!) feel happy and cared for.

Warmest wishes,
Emma 🐻

Noté 5 sur 5 étoiles

Amazing quality!

The best quality and the nicest tracksuit. Sometimes it’s hard to find outfits (especially bottoms) that stay on an active 1 year old however the joggers fit perfectly. Absolutely adore the brand and can’t wait to place more orders x

8 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Love the tracksuit and packaging is…

Love the tracksuit and packaging is lovely. Just remember to double check embroidery colour as I accidentally chose black embroidery on navy and had to re-buy. I would have thought as it was hand packaged maybe they would check if it was a mistake however I was offered a discount on the replacement and fast customer service

12 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great clothing

Lovely tracksuits and bonus that you can also get them personalised so they make cute gifts 🎁

18 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Good quality product

Ordered two tracksuits and personalised teddy pjs for my little girl. The quality of these products is really good, I’m so pleased with the service.

4 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing clothing

The quality of the product is amazing, especially for the price. Keeping my little one nice and cozy. Definitely recommend

30 décembre 2024
Avis spontané
Noté 3 sur 5 étoiles

Cute but cheap material

Cute bear tracksuit, however the material is very thin therefore feels cheap.

27 décembre 2024
Avis spontané
Logo de Cozy Crew Club

Réponse de Cozy Crew Club

Hello,

Thank you for sharing your thoughts. We’re glad you found the bear tracksuit cute, but we’re sorry to hear the material didn’t meet your expectations.

We try to offer a variety of tracksuits suited for different seasons, with some designed to be lighter for warmer weather. Your feedback is invaluable and helps us improve our designs to better meet the needs of our Cozy Crew family.

If there’s anything we can do to assist or make this right, please don’t hesitate to reach out—we’d love the chance to help.

Warm regards,
Emma 🐻 Cozy Crew Club Customer Service

Noté 5 sur 5 étoiles

Just amazing

Super soft lovely quality, our son and daughter in law loved this for their baby boy. Fantastic company quick delivery

27 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Thank you so much cozy crew great…

Thank you so much cozy crew great services and great customer service by Emma as I wasn’t sure on delivery! 🚚 but all was ok and our beautiful god daughters baby was all snuggled in her blanket a few days later 🥰 merry Christmas

17 décembre 2024
Avis spontané

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