Criminal Injuries Helpline Avis 

Really kind understanding professional and really helpful and made me feel so much at ease and stayed in contact throughout the process
Thankyou

She was very polite she talkedme through everything and just hope it works thing is I know you’re getting commission of fit but I think that’s quite bad because I need all the money I can get because of the financial abuse that he’s done me

Yasin was very patient and helpful I'm very clear on what it is that I need to do and how he could help me which made my experience a lot easier

The person I was talking with was really nice and polite and helped me through the process

Great service gentle handling felt really comfortable speaking !! Thank you

Very promising

I had a person called Chaymae who was helping me with my claim, they was so helpful and understanding of everything that I had said, the questions were easy to understand and if I didn’t understand a question they would reword it for me to understand what they meant. They were really polite. Thankyou chaymae for helping me with my claim today

The lady I spoke to made me feel comfortable and safe to talk about what happened to me and what I’ve been through

Very helpful with information and guided me safely. Communicating is excellent and in general a lovely person to help through the process. Thank you.

Great communication, nice and friendly 👍

Was so easy to do this

The process was made easy which is in cases like this is great, helpful an kind, understanding, when I misplaced paperwork it was sent back out with no problem, very good all round

Took longer than expected as there was issues with the photos and I had ro chase them. Once sorted submitted quickly and currently awaiting a decision

The advisor who helped me with the application is Saadeddine.
He was very helpful , explained the process to me , and was very understanding of the situation

Very helpful and respectful made me feel at ease and answered all questions I had with kindness and patience

They did nothing called me took all my info said they were taking claim, then sent an email to say as discussed we cant process your claim no explanation or reason why but ask me to leave a review 😒so going through my trauma thinking theres a little hope to be let down is quite rude 🙈

Mia was amazing when dealing with my claim and we received a good outcome very grateful for everything the criminal injury’s helpline have done for me

Service was great the staff were empathetic, couldn’t hear very well but extremely understanding

Absolutely amazing and a fantastic team

Do not use this company, or any third party compensation company for that matter! They are exploiting vulnerable abuse victims for their own gross profit, you can apply for CICA yourself via the government website and gain 100% of the compensation money!!!
I had a very distressing experience with Criminal Injuries 'Helpline', including:

Forced Retraumatisation: The agent Mohamed forced me to repeatedly recount graphic, traumatic details over the phone, despite the fact that I was crying, clearly distressed, and explicitly stated I felt uncomfortable repeating graphic details to him again and again.
Withholding Information: When I asked to see the completed application form before signing the contract, the agent lied and told me that "only he could see or fill out the form," intentionally keeping me in the dark about the simplicity of the CICA portal.

Manufactured Urgency: The agent aggressively demanded that I send photos of my ID and proof of address "today" while I had just been crying and emotionally vulnerable on the call, attempting to lock me into a 35% fee agreement.

Dismissive Conduct: When the agent read back what he had written based on my traumatic disclosure, he had summarised multiple severe offences into just a few words. It became clear he only forced me into graphic details to calculate the financial value of my trauma for corporate commission.

Timeline of Harassment: The agent, Mohamed, has been relentlessly pursuing me since Monday 1st June 2026. When I did not reply to his text messages for several days, he called my phone to badger me for details. During these calls, he forced me to repeat highly distressing information that I had already clearly stated to him on previous occasions.

Online they also claim partnership with women's aid which is highly misleading according to their own website's small-print disclaimers, and intended to make you think to make you think this is an ethical company. It's not. I'm completely disgusted. I have CPTSD, as I'm sure many victim survivors here do, and this experience has really negatively impacted me. This company is actively profiting off vulnerability and abuse, with little regard for how this impacts the victim.