Criminal Injuries Helpline Avis 

Do not use this company, or any third party compensation company for that matter! They are exploiting vulnerable abuse victims for their own gross profit, you can apply for CICA yourself via the government website and gain 100% of the compensation money!!!
I had a very distressing experience with Criminal Injuries 'Helpline', including:

Forced Retraumatisation: The agent Mohamed forced me to repeatedly recount graphic, traumatic details over the phone, despite the fact that I was crying, clearly distressed, and explicitly stated I felt uncomfortable repeating graphic details to him again and again.
Withholding Information: When I asked to see the completed application form before signing the contract, the agent lied and told me that "only he could see or fill out the form," intentionally keeping me in the dark about the simplicity of the CICA portal.

Manufactured Urgency: The agent aggressively demanded that I send photos of my ID and proof of address "today" while I had just been crying and emotionally vulnerable on the call, attempting to lock me into a 35% fee agreement.

Dismissive Conduct: When the agent read back what he had written based on my traumatic disclosure, he had summarised multiple severe offences into just a few words. It became clear he only forced me into graphic details to calculate the financial value of my trauma for corporate commission.

Timeline of Harassment: The agent, Mohamed, has been relentlessly pursuing me since Monday 1st June 2026. When I did not reply to his text messages for several days, he called my phone to badger me for details. During these calls, he forced me to repeat highly distressing information that I had already clearly stated to him on previous occasions.

Online they also claim partnership with women's aid which is highly misleading according to their own website's small-print disclaimers, and intended to make you think to make you think this is an ethical company. It's not. I'm completely disgusted. I have CPTSD, as I'm sure many victim survivors here do, and this experience has really negatively impacted me. This company is actively profiting off vulnerability and abuse, with little regard for how this impacts the victim.

Perfect and helpful

Chamaye has been very greatfull in helping and guiding me pursue my injury claim even though I was very reluctant in speaking about the crime I suffered .

Fantastic communication and they explain everything in detail

Person that I’ve been dealing with have been most helpful and respectful 10/10 for the services

I found your service very helpful and forthcoming I appreciate it

Took ages, and when finally reviewed the case after 2 years, it was rejected. On appeal I found out that they hadn’t obtained any supportive information from GP and counselling records which I was then asked to obtain myself and send to them, despite signing a consent form for them to obtain the information 2 years prior. Once I had provided this information the application was successful. I wish I had completed the application myself as sharing 4% of the awarded compensation when I did most of the work was a bitter pill to swallow

Excellent communication throughout. Would definitely recommend!

My ex partner went to prison for three years following severe dv, I developed a eating disorder had months off work and had to go through court and therapy, and I’m still within a restraining order and have a exclusion zone as he has been released. I was told because I had dropped a previous charge multiple times (as this is the cycle of abuse and it takes on average 9 times to leave) I was told they couldn’t help and had my call terminated. Nagwa was cold, lacked any emotional care or customer service and Saad was also, horribly cold and didn’t care about anything I was saying. They are dealing with domestic abuse yet don’t even know how it works and how the statistics show???!
They make you recount such traumatic experiences only to put you on hold and tell you it’s not viable or bad. I was not taken seriously and will be looking to pursue this as a complaint not even about the case being taken but just the pure lack of any care on the phone. They don’t care, I’d avoid them at any cost.

100% recommend
Chaymae helped me with my process I really enjoyed her help

I have been made to feel as comfortable as possible during this experience, it was made to be as easy and comfortable for me as possible and i am very grateful for this.

I spoke with Najwa about my personal situation, and she really helped me to understand how it all works, and she answered my questions in a very respectful manner, which made me feel better about my experience with her! If you see this, thank you so much for speaking to me! You're a very kind person, and I left our call feeling very grateful and optimistic! 💕

When I contacted criminal injuries I spoke with basma I found my experience stress free really great customer service and felt very comfortable discussing my case with basma she was patient very professional understanding and helped me through whole process with ease 10/10 would recommend to anyone THANKS BASMA

Made the whole thing easier to sort out and understood how difficult the nature of the crime was.

such lovely service by amria!! felt so comfortable talking to her.. shes a privilege to the company.

Mohamed proved to be Gentleman, he's concise and comprehensive knowledge in this matter, can only be described as world class, he's telephone manner and his fastidious attention to detail was exceptional.

Criminal injuries well it’s gone in for way to long but they pulled it through and gotta say they are amazing helped me when I had nothing. Thank you so much ***** all the way 👍

My assistant Amira , was very friendly and polite, also very patient with me , and empathy towards me was very appreciated, thankyou so much.

Very response and trauma-informed

It was so easy to talk to the agent, I felt respect from them and it made me feel comfortable
Would highly recommend!