Croudace Homes Limited Avis 

Marnie and Sanaz at The Brooks were amazing when helping us to surprise our children with their new home. Throughout the whole process, Sanaz was so helpful and made the whole process stress-free. I can’t thank both ladies enough for helping us creating such a special memory.

Alin is always prompt and courteous. I trust him to do a good job and he never disappoints.

Nikki and Steve have been absolutely brilliant. I have bought new builds before and I can honestly say they have been the best to date. Excellent customer service end to end and I have been super impressed by the quality of Croudace Homes and the aftercare. Really accommodating and super friendly. Thank you for everything and making my experience amazing both - I cannot thank you enough! All the best Sophie

Three of us popped into The Paddocks and were welcomed by Shiree and Daniela. Nothing was too much trouble, we were able to view several properties. The girls were so lovely and massively knowledgeable. They were a joy and made the experience relaxed and easy!

Buying through Croudace was made very straightforward and we completed on our purchase with great help from Lyn White. Always available to help in any way possible any issues we did have were quickly sorted by Lyn and she has continued to follow up on snagging jobs that have been required always getting them dealt with promptly

We recently moved to Wisteria Gate and it has been a great experience. Lyn is very knowledgeable and is always happy to help. It was a really smooth process from the first viewing to when we got the keys. The aftercare has also been good, Alin and Andy have both done a great job at fixing some of our snags.

From the moment I engaged with the sales team at Croudace Homes, the experience has been nothing short of exceptional. Suzie Lamb, Marta Gargul, and Sue Wilson, demonstrated professionalism, warmth, and an unwavering commitment to ensuring a smooth home-buying journey.

The team’s responsiveness to inquiries, transparency in communication, and genuine care for customer satisfaction set them apart in the industry. They provided comprehensive information, guided me through every step, and made the entire process seamless and enjoyable.

It’s evident that Croudace Homes prioritizes not just building quality homes but also fostering lasting relationships with their clients. Their dedication to excellence is reflected in every interaction.

I wholeheartedly recommend Croudace Homes to anyone seeking a new home. Their sales team, led by professionals like Suzie, exemplifies what outstanding customer service should be.

Cassie and Kaia made the process of buying my first place very straightforward and explained all the steps

Buying from Croudace has been a nightmare. They installed our solar panel halfway on the neighbour’s roof and denied anything was wrong — until we pushed for months and they finally admitted and fixed it.

Since then, we’ve found serious structural problems that clearly don’t meet NHBC standards or basic building regulations, and once again, they refused to take responsibility and eventually offering a bodge job. Their approach seems to be deny, delay, and hope you give up.
The build quality is poor, and Croudace will do everything they can to avoid fixing properly fixing serious problems. Would never buy from them again.

Serious Structural Issues and Dishonest Communication

We’ve had a terrible experience with Croudace Homes. Structural problems were identified within the first 2 years and confirmed by independent experts. Croudace had tried to cover up and despite the evidence, they stopped responding and refused to agree to appropriate remedial works.

Their customer service and senior management was slow, evasive, and often dishonest. We were constantly given false reassurances, with delays at every step until they completely stopped responding.

Croudace sent Alin to do some paint work. Alin was very professional and helpful and actually did some extra bits that we needed fixing, like cracked staircase, damaged corners on some of the walls. Very pleased with his service

We recently bought a New Home on their Wisteria Gate Development. A number of snags items were raised. Not only did Croudace listen, but their whole Customer Service Team from Office to operatives who attended site to review, agreed plan and actually get work carried out satisfactorily. Very big thank you to Alin who has been undertaking works with a smile. Also thanks to Shrina in the office for coordinating.

Croudace are an extremely reputable and highly regarded professional company. Consistent Quality is their strength.

Great presentation by a very constructive and organised team at Croudace. Great to see the new faces and new ambitions along with the people we already know and have done some great work with. Simon and Dan have been a pleasure to work alongside, and I’m looking forward to future opportunities with the new team also!

Fantastic company, friendly and welcoming. Find their attention to detail is second to none and have a real edge to other house builders when it comes to quality. 10/10 simon and Dan from construction side are who we delt with and are true professionals in every sense a credit to the company. Recommend without hesitation.

Very informative and welcoming presentation

Another visit from the customer care team, Gary & Kevin (aka the chuckle brothers) to resolve some minor snags and issues (squeaky floor and unbalanced washing machine).

Arrived on time, knew what the issues where without me having to reexplain and got straight to it.

They are always great and so respectful of our home, other family members and dog. They never leave a mess behind and always do an amazing job and ensure we are happy. They even managed to not wake a 8 week old newborn whilst cutting up the floor on this visit, simply incredible.

Gary & Kevin are a credit to Croudace and have been a standout team and make us promote Croudace's quality and customer care to many friends and family.

Andy came to do some aftercare and could not have been nicer, more polite or professional, he was brilliant. Nothing is ever too much trouble for any of the Croudace team.

Thank you Kevin and Gary for promptly fixing snags in our new build. Kevin and Gary are always happy, friendly and efficient and we are always very happy with their work.

Lovely showhome. We've bought a Croudace before and didn't hesitate to come back and see if we could be tempted again.