Curaleaf Pharmacy Avis 551

The pharmacy receives repeat prescriptions but does not process them until the prescription date; therefore, despite knowing you will be ordering medication on a specific date, they do not ensure they have it on the shelf to dispense. NO NO NO, they wait, then order the medication on a 10 working day lead time, yes, you can work it out, they leave you for two weeks without medication. UK Pharmacy Dispensary guidance is 5 working days dispensary. They cannot achieve this. The clinic will tell you one process, but do not be fooled, the Pharmacy is a law unto itself, and when you try to complain, you are met with hostility and ignorance.

Hi would like to thank Lynn and your team at curaleaf .
Your service is excellent polite and knowledgeable .
I've never had a issue with this company since I joined yous.
Delivery service is always on time
Thanks you for the help and advice
Brendan Boorman 👌

So far they have been fantastic with fast delivery after receipt of my prescription. I hadn't realised the delay on getting an appointment with the Clinic for my review so was going to run out of my Liquid Vape Cartridge so contacted patient support for help and they contacted the Clinic for me and arranged an emergency prescription. Causing me the least amount of stress possible whilst dealing with this fantastic service.

Been with curaleaf for a good while now only this time there was a problem with my prescription I contacted Julie at curaleaf and the problem was solved within an hour totally professional always helpful staff and an excellent product

I had ordered my medication but this was delayed and I neglected to provide an alternative address before going on holiday - Lynn was very helpful in getting this returned to the pharmacy for me to arrange delivery on my return. I have been in touch today as I have returned and Lynn has assisted me in getting this dispatched for tomorrow! Extremely grateful for her help and proactiveness - she has provided great customer service and has a great professional attitude! Lynn you are a credit to your company and it's great to deal with people like you :) Curaleaf have been a great company to deal with all round but Lynn has gone above and beyond to help me out!

Had an issue with delivery which was clearly NOT due to Curaleaf. Lynn, Julie and Grant were very helpful, keeping me updated and sympathetic to the situation. Very good patient communication all round for a problem not of their own.

Julie has been very helpgul indeed. No complaints whatsoever,

Always satisfied with the service given by Curaleaf Pharmacy. Quick, Efficient and easy to contact should you need too.
Had the pleasure of talking to Lynn today who was very helpful and answered my query within minutes.

I was having problems verifying my address but Lynn made it quick and easy, very helpful.

Grate people at this pharmacy always polite and professional and the best thing for me (karl) is the despatch time very fast 😄

Spoke with Lynn today from the pharmacy support team who helped me extremely with a miss communication that the clinic where at fault for. Thankfully she sorted the matter and my medication will now arrive in time before I go on holiday in a few days. Big thanks to Lynn!

Not responsibly handling Medical deliveries.

Used to be recieving a 1 hour time slot this has now become a time window from 7am to 10pm.

Several times I've waited an entire day only to have drivers falsely claim they have tried to deliver - confirmed with DPD these were negligent drivers who take proof of delivery pictures nowhere near my address.

Curaleafs solution? pay 5£ more per delivery with no guarantee in improved service.

I feel in this scenario they should be covering this delivery cost.

Clearly no care is actually given to getting medication to their clients. Cannot recommend them going forward anymore.

[Update] Identified myself via email on my recent support thread and have just been asked to explain myself again when everything is already in the same thread and mentioned here in comment.

I have reported these issues many times just to be sent around in circles and a defiant wall of these are the options we have (DPD/Royal Mail), No admission of fault, No intent to change or adjust for the failings.

Today i spoke with Lynn patient support coordinator with curaleaf pharmacy she was very helpful in sorting my payment out for my next order of flower thank you all for your continued help and support I am really grateful for all you do to help me! Thanks to all at Curaleaf clinic and pharmacy they will do all they can to help your situation?

The pharmacy team here, particularly Olivia, are exceptional. This level of customer care is rare these days and I understand why so many customers and patients give five-star reviews. A BIG thanks!

From the very beginning, the customer service was exceptional. I can’t thank the staff enough. The web chat support team, Karen Lee and Courtney, the onboarding patient coordinator, Leon, and the specialist consultant, Dr Iqbal, all demonstrated total professionalism and utmost care throughout every interaction. The pharmacy team, particularly Olivia, are also exceptional. This level of customer care is rare these days and I understand why so many customers and patients give five-star reviews. A BIG thanks!

As always whenever i call my pharmacy i receive great help with my prescriptions and step by step help in achieving everything i called for, excellent service.

I had a question about my medication delivery and Julie was so helpful. I am a new client of Curaleaf clinic, but so far, I cannot rate my experience highly enough. Thank you Curaleaf

My experience has been brilliant the staff and doctors are very nice and helpful thank you martin

Always been ok good staff