Customer Success Collective  Avis 94

Seems like a really good community.

So far only positive experiences.

I’ve attended three or four conferences at this point, and gotten a ton out of it. Highly recommend their content, conferences, and working with their wonderful team.

I've only been apart of this company a few short weeks, and have already seen immediate value. I've made a number of connections, which is helping me to build out my professional community. There are a ton of resources and content available, I cant wait to continue exploring.

I'm finding the Customer Success Collective a really good forum for meeting Customer Success professionals, exchanging ideas, finding useful resources and building relationships with people in a similar profession to me.

Just completed the Customer Success Collective's course, Customer Advocacy Certified Masters. What a great use of time- SO much material packed into an easy to digest, enjoyable format. The knowledge checks and exercises along the way are super helpful and thought provoking, and having all of the real life examples in the slide decks is a resource I'll be using for months to come. Already looking forward to using the information from this course to improve my impact in my current org!

Many companies are still building out their Customer Success function while managing existing customers. The CSC course gave me some insight into things I can bring to my team to make our department work more efficiently and better serve our customers. I hadn’t thought about the cohort analysis and customer segmentation piece before and I’m looking forward to bringing that to my team as a way to measure our customers’ satisfaction. I’m also looking forward to using the flow chart to help my team and company figure out our North Star Metric so there is an easy metric for any department to refer to in measuring company health. The three pillars of customer success will be particularly useful in helping me measure the health of my customers. Most notably, I’ve learned lots of ways to refine my existing metrics as well as where I may be missing metrics in the process. I’m looking forward to implementing some of the new things I learned and utilizing the templates and frameworks as soon as possible!

I've thoroughly enjoyed taking the Customer Retention course from CSC. It's clear that a lot of consideration has been taken in compiling the module and the topics were well thought out and balanced. It's not only helped to reinforce some of my existing knowledge in this area but has provided me with new and invaluable insights and learnings. The inclusion of company case studies, quotes from Customer Success leaders and bonus webinar recordings really brings this to life.
I also feel confident knowing that I can revisit all of the content at any time in the future and am now fully equipped with a wide range of takeaway resources which I can use to support CR strategies.

I have had the chance to attend and participate both remotely and in-person several of the CS Collective festivals. It is one of the better run and managed community events where several though leaders attend and participate. The diversity of content and presentations truly differentiates this from an industry event. Definitely worth participating and joining.

I attended the CSC event in Las Vegas. Great expense meeting people and talking about all things customer success. I hope to attend more events in the near future. Great people and well organized events.

The speakers and content are top notch. I am really enjoying it. However, the movie theater setting, specifically the lighting is challenging. At times, because it is so dark I struggle to focus. Maybe you can turn up the lights for tomorrow. I’m also a little sleepy!