Revised rating for my review: Where is my order placed on 6-24? Order number 8014 My order had stayed “in fulfillment “ since I placed it. After asking for a status I received an update quickly tha... Voir plus
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Lisez les avis des autres
I don't like that you cannot preview badges when you order more than one. I liked namebadgeinternational interface where I could design a badge, then add additional names/titles without recreating a w... Voir plus
L'entreprise a répondu
I had issues with my order. I contacted support through chat, and they were quick to test and confirm that they had a problem on their side, and they would look into it and contact me by email. He e... Voir plus
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Edit: after reading my review, manager approached me via email with an apology for their mistake and processed my exact order. I received it today. They are perfect. Thank you very much. I ordered... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Customgenie
Écrit par l'entreprise
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Coordonnées de contact
Etats-Unis
- customgenie.com
3,6
Moyen
108 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Seems like from production to my door…
Seems like from production to my door was super fast. Sooner then I thought.
They are very affordable and the best part is I could order small quantities.
I want to experiment with different pens and my designs before I pull the trigger on large quantities. They helped make that happen.
6 mars 2026
Réponse de Customgenie
Hello Paul, thank you so much for your feedback! We’re glad to hear everything arrived faster than expected. We look forward to supporting you on your new orders.
Customer service was very helpful
Customer service was very helpful, since I was disappointed all my old info did not copy over from my original company that they bought. She helped me with my order and it arrived on time as promised.
11 mars 2026
Réponse de Customgenie
Hello Nancy, thank you for your kind feedback! We’re glad our team was able to assist you and that your order arrived on time.
We truly appreciate your patience during the transition and look forward to supporting you again soon.
They sent exactly what I ordered, good material.
Everything was great exactly. Like I ordered, it just took a little longer than expected.
3 mars 2026
Réponse de Customgenie
Hello Christi, thank you for your feedback—we’re glad everything arrived as expected, and we appreciate you bringing the delay to our attention as we review this internally to reinforce our delivery timelines.
Réponse de Customgenie
Hello Grace, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon.
Unable to update image/file after…
Unable to update image/file after uploading before production. No pre-production approval or confirmation, just once and done. Price was good, but what I received was unusable.
Was contacted by the company and they took my two suggestions to update their ordering process. Kudos for reaching out.
5 mars 2026
Réponse de Customgenie
Hello Steve, Thank you so much for the update. Your suggestions are very valuable to us, and we’re glad we could connect. We look forward to continuing to improve your experience!
I ordered clear stickers
Edit: after reading my review, manager approached me via email with an apology for their mistake and processed my exact order. I received it today. They are perfect. Thank you very much.
I ordered clear stickers. I got white background but before this order, I ordered before this, got it perfectly. But very affordable price.
4 mars 2026
Réponse de Customgenie
Hi, we truly apologize for the material mismatch on your stickers. We'll get this fixed for you.
We're checking on this immediately. Our team will contact you directly to help with your clear stickers.
We appreciate you sharing this with us.
Very Disappointing
I placed an order through ASI- but not even the Customer Service rep knew...your website no longer converts an ASI order into a Custom Genie order.
When I finally received the sample order I paid for; it was GOLD instead of the SILVER I ordered. I lost Weeks of time to get the order placed properly, only to receive something I couldn't even send to my client.
6 février 2026
Réponse de Customgenie
Thank you for your feedback. I’m sorry for the frustration you experienced with your order. The confusion around the ASI integration and receiving the incorrect color is not the experience we want for our customers.
I’m glad our team was able to connect with you, resolve the issue, and provide a credit toward your future order. We also took your feedback seriously and are reviewing both our ordering process and internal communication to prevent this from happening again.
We appreciate the opportunity to make this right and hope to deliver a much smoother experience on your next order. If there is anything else you need, feel free to reach out directly.
I wanted in a different color but they…
I wanted in a different color but they would not comply
2 mars 2026
Réponse de Customgenie
Hi Emanu, we truly apologize for not accommodating your color request and for not responding to your concerns. We're going to make this right for you.
We're checking on this immediately. Our team will contact you directly to get this sorted and get you what you need.
We appreciate you sharing this with us.
sticker
i asked for gold metallic, got black in the mail. and the sticker is supposed to be placed on one by one. not all at once. more difficult and a waste of my money.
3 mars 2026
Réponse de Customgenie
Hey Brandon, we truly apologize for sending black instead of gold metallic and for not fulfilling your order correctly. We're going to make this right for you.
We're investigating this right away. Our team will reach out to you directly to resolve this and understand exactly what you need.
We appreciate you sharing your feedback with us.
The name tags we ordered arrived and…
The name tags we ordered arrived and look great!
20 février 2026
Réponse de Customgenie
Hello Rick, thank you for your feedback—we’re glad everything arrived as expected,
I do like the new layout.
2 mars 2026
Réponse de Customgenie
Hello Felix, thank you for your feedback—we truly appreciate it. Comments like yours help us continue improving and delivering a better experience for our customers.
Looks good
Product looks good but took a very long time to ship compared to when it was Stickers International.
26 février 2026
Réponse de Customgenie
Hello Eric, thank you for your feedback. We are pleased to hear that you are satisfied with the product. We appreciate your comments regarding the shipping time, and we remain committed to enhancing our turnaround times.
Pens came out great
28 février 2026
Réponse de Customgenie
Hello Danny, we are very pleased to hear that you’re happy with your order—thank you for your feedback.
Fast and not expensive
21 février 2026
Réponse de Customgenie
Hello Jean, thank you for your feedback. We sincerely appreciate your business and look forward to serving you again in the future.
Just what I ordered and quick and easy
Ordering was quick and easy, the package arrived quickly and I love my new pens.
Also, I love that I did not have to buy a huge quantity. On a lot of sites you have to buy a minimum of 100. I needed less than 20.
27 février 2026
Réponse de Customgenie
Hello Hilary, thank you for your kind feedback. We’re pleased to hear that the ordering process was smooth and that the flexibility in quantities met your needs.
We truly appreciate your support and look forward to serving you again.
Réponse de Customgenie
Hello Alfredo, Thank you for your continued trust in us. We’re pleased to hear you’re satisfied with the quality of your orders.
Réponse de Customgenie
Shannon, thank you for your feedback. We’re pleased to know your experience with our platform and product met your expectations. Thank you for your business.
Réponse de Customgenie
Hello Bill, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon
I still haven't received my product and…
I still haven't received my product and it was a time sensitive order. I also never received an actual proof or a reply about a proof. Assuming this group has purchased Name Badges International, but all of our company history is gone and we have no way of ensuring the products match what we've had in the past - very disappointing
23 février 2026
Réponse de Customgenie
Hi Janel, we sincerely apologize for the inconvenience caused. We understand how important your timeline, proofs, and company history are to you. We're committed to resolving this and understanding your concerns in detail.
We're investigating this. Our team will reach out to you directly to get this sorted and make things right for you.
We appreciate you sharing your feedback with us.
Great custom pens
Pens work well! The custom logo looks exactly as it did when I designed it on the site. I was a bit worried at first because they don't give an estimate arrival for shipping. But it arrived very timely.
20 février 2026
Réponse de Customgenie
Hello Mario, Thank you for your feedback. We’re pleased to hear that your order met your expectations.
We also appreciate your comments and will continue working to enhance the overall response.
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