Communication! Responded quickly to my question of shipping on a purchase I recently made. Turned out to be-out of stock- I was given the option of replacing or refunding. Replacing Definitely!!! I Lo... Voir plus
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Lisez les avis des autres
I had an issue with shipping and my order was lost in transit. The customer support was incredible. They responded quickly and got the issue resolved and sent a replacement right away. I’m very satisf... Voir plus
I am incredibly surprised by DHC. I expected a late delivery for some cheap, fragile glass, which ended with no response, but I got just the opposite of all of that. The glass surprised me; it isn't c... Voir plus
L'entreprise a répondu
The customer service is awful. Aric has no business answering emails. I received an item that was unusable but from first inspection looked completely normal, so I filled the bowl once I tried to ta... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The BEST Smoking Subscription Box service, offering the lowest prices on bongs, bubblers, dab rigs, glass pipes, vaporizers, and more! Come visit our online head shop with fast shipping & No BS!
Coordonnées de contact
6225 N Hollywood Blvd Ste 145, 89115, Las Vegas, Etats-Unis
- care@dailyhighclub.com
- dailyhighclub.com
4,2
Bien
111 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Shattered product-no response from company
My order that I received LAST MONTH was completely shattered when it arrived. I've sent them dozens of emails, and numerous Facebook/instagtam messages about it for over a month now with not a single response. They have read my Facebook messages but won't response.
***update***
They did a response on here saying they sent us an email back regarding the order. They did NOT send any emails at all.
7 mars 2024
Avis spontané
Réponse de Daily High Club
Hi Lauren,
Thank you for your continued patience and understanding during this transitional period.
Our support team have been trying to reach you regarding your issue via the email address used to place the order. We explained the situation and how we can rectify it for you. We are awaiting a response with the option most suitable for you.
Unfortunately, due to some technical issues that we have been experiencing, our support team did not have access to all the tickets sent in. Therefore, we were only aware of the issue recently after we have identified the technical error and resolved it.
Our social media accounts are run by our marketing team. Due to the longer than normal response time our customers experienced during the technical difficulties, there has been a high volume of messages coming in various communication channels. Our marketing team did their best to try and forward all the complaints to our support team. Due to the sheer amount of messages, it was difficult for them to respond to every message, but I assure you that we did not intend to make you feel unheard or ignored. We're working diligently to get back to each and every one of our lovely customers.
Awaiting your response via email.
Have a wonderful weekend :)
Update: To address the update posted by this reviewer. The order was not made by her, therefore we reached out and resolved this case with her partner who had placed the order. We also CC-ed her in the initial communication.
This issue had been promptly resolved as per the customer's request and they reported being satisfied with the experience despite of the delayed resolution caused by our move to a new support ticketing system.
Just a classic scam
Just a classic scam. I have been trying to get into contact with them about an accidental order for WEEKS SINCE MARCH 11th. I have contacted them through email, their web contact form, and through Instagram. now I have to get into contact with my bank tomorrow and see what they can do. It’s honestly a shame that companies like this are allowed to exist. They take your money and just refuse to respond when you have issues. I’ll spell it out: S.C.A.M
8 mars 2024
Avis spontané
Réponse de Daily High Club
Hi Evan,
We're terribly sorry for the less than satisfactory experience you've had with us. Unfortunately we had recently transitioned to a new support system and there was a small period where our email support was down and only our live chat support was up. We fixed the issue once we were made aware of it but it has affected multiple customers who tried to reach out to us via email.
Our support team doesn't handle social media accounts, but our marketing team does their best to relay any customer issues to get them resolved.
Our team have sent you an email asking for more info regarding the issue you're facing in order to get it all sorted out for you right away.
We greatly appreciate your continued patience and understanding.
Scammers
These guys are straight scammers ive been trying to contact them for over two months now they too my money and wont contact me at all i havent retrieved a single box from them and they will not answer me at all man
Update they got in contact with me and still wont send CRAP they are a complete scam now do NOT use these guys are you will get scammed Also i asked for a refund since i havent gotten a single item and they will NOT REFUND
21 mars 2024
Avis spontané
Réponse de Daily High Club
We appreciate your feedback, although we're disappointed to hear about your experience. We take customer satisfaction seriously and strive to address any concerns promptly.
We were having troubles locating you in our system as you have not provided sufficient information regarding. But after a deep dive we found you in our system and I see that our support team has already reached out to you with instructions to have your lost package replaced.
Please check your email as we're awaiting your response.
We're committed to resolving any issues and ensuring our customers have a positive experience with us. Thank you for your understanding.
Very poor customer service
My order arrived broken and i have been emailing them for over 3weeks now and they will not respond.
They could have said they will not give a replacement or anything, but I haven't gotten a reply from them at all.
I have been a loyal customer for a few years now. I thought they were great, but there is just no after sale service.
Very poor customer service 😞
17 mars 2024
Avis spontané
Réponse de Daily High Club
We sincerely apologize for the inconvenience caused by the delay in our response. We recently underwent a system change which resulted in some emails not reaching us. We are truly sorry to hear about the issue with your order, and we want to make things right for you as soon as possible.
However, we were unable to locate your order in our system based on the information provided. To assist you further, could you please reach out to us with your order number and pictures of the damaged item? This will help us expedite the resolution process and ensure you receive the assistance you deserve.
Your satisfaction is our top priority, and we greatly appreciate your loyalty as a customer over the years. Please accept our sincerest apologies once again, and we look forward to resolving this matter promptly. Thank you for bringing this to our attention.
Damaged product, no response
I was sent a damaged broken product. I immediately contacted customer support with photos. It has been 3 weeks, they have been contacted via email, Twitter, and Instagram multiple times, and will not respond to return my money, or even respond at all, despite sending me a smashed piece of glass. I cannot get my money back from them and have had to file a chargeback. Quite literally scammers, do not trust this company.
26 février 2024
Avis spontané
Réponse de Daily High Club
We are truly sorry to hear about your experience, and we completely understand your frustration. It's absolutely not the level of service we strive to provide. We recently transitioned to a new system, and unfortunately, there were some technical hiccups that caused us to miss your email. We reached out to you as soon as we realized the issue, but we understand that it was too late, and we're sorry for any inconvenience this has caused you. We take incidents like this very seriously, and we're committed to making things right for you. We did not contest your chargeback so a refund would be issued to you. We hope to have the opportunity to regain your trust in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.
Ik wacht al 1,5 maand op mijn…
Ik wacht al 1,5 maand op mijn bestelling! Ze reageren niet op telefoon/email/ WhatsApp. Zo ga je niet met mensen om!
14 mars 2024
Avis spontané
Réponse de Daily High Club
Hi Bob,
Thank you for taking the time to leave a review. Unfortunately it seems you are reviewing the incorrect profile. This is DailyHighClub.com a US-based company.
There is a new company in The Netherlands with a name close to ours, which has been causing some mix up with customers.
We hope you are able to get your order and your issues resolved. All the best!
Betaald maar naar 3 weken is er nog…
Betaald maar naar 3 weken is er nog steeds niks geleverd?reageren nergens op? Na hier een ervaring te delen reageren ze wel weer en daarna niet meer vragen ze om bestelnummer en je hoort weer niks?en een goede review is hier zo geplaatst dus trap er niet want de review kunnen ze zelf nog wel geplaatst hebben jammer dar je er geen screen shot bij kan voegen want nu ontkennen ze dat ik het bij hun heb besteld
14 janvier 2024
Avis spontané
Réponse de Daily High Club
Hi there,
Thank you for leaving a review. It seems you have published this review on the wrong profile.
This is the profile belonging to DailyHighClub.com - a US based company. We have reached out to you directly to clear this up. Please reach out to the company you purchased from for further support.
All the best.
Not the best start but Peter for the win at the end.
Update. Peter L. was awesome. As I stated he had emailed within a few hours of my first email and writing the review. He fixed the problem and didn't make it harder on me. Thank you.
So I have upgraded my review from 2 to 4 star.
First the site will claim order now have by this date. The date was not even close to when I got it. Next they couldn't even send the one item I ordered. They sent something else! So now that I've waited for something past the date they claim. They couldn't even do they job. Send the right item. As of now I'm giving a two star. Because while writing this, they emailed saying they are fixing it. If you want 5 stars. Do it right the first time. If the company can't, start looking into why it happens.
29 janvier 2024
Avis spontané
Réponse de Daily High Club
We're happy to hear that our amazing support team were able to get this taken care of for you!
I am unable to look up your order myself since you haven't provided enough information to this review. Please feel free to do so at any time if you would like us to investigate this further for you.
We're always here to help and are looking forward to seeing you again at the Daily High Club!
Het is een super webshop
Het is een super webshop
Lampen doen het super
Is een aanrader
Daily shop.com zijn oplichters bestel op deze site voor kawliteit
27 janvier 2024
Avis spontané
Updated 12/24
Ive recieved 3 boxes from this company, each one arrived well after the themed holiday. In fact, when I got an email saying i was getting a november box, and saw the November was ANOTHER sillipipe, and a cheap looking turkey bong, i contacted support to cancel. She said it was cancelled, yet yesterday, December 6th, 13 days after Thanksgiving, this shìtty Thanksgiving box arrives anyway and they charged me for it. And the email about the box, and the day i contacted them was weeks before Thanksgiving. If they send me any more unwanted, nonordered boxes, Im not only disputing the charge with my bank, Im reporting them to VISA and the BBB. I really didnt want to deal with them again at all anyway. You see, when i placed the second order, they had reward gifts advertised. And it worked by tiers. So spend, $50, pick from the $50 gifts. Spend $100, pick a $100 and a $50 tier gift. This is how it was supposed to work. In the $200 section was a former box, cat box. So i spent $200 to get that along with the 150, 100, and 50 boxes. I to this day have not recieved a single one of those 4 bonus gifts. And its been like 3 months now. Bait and steal by deception. I contacted customer service and typed a long inquiry explainig the situation, what i was supposed to get, and so forth. Gave order number, exact product names, etc. i know the 200 was the cat box, one was supposed to be a scorpion bong, i think a RAW cigarette roller was the 50, and there was one other thing. I recieve an email back with a screen shot of the gift offer and the only words "these gifts?". W tf? No dummy, Im talking about the gifts on wheel of fortune... W tf do you think im talking about? Didnt get any more responses after that. Yo, the first 2 boxes didnt even have the clipper lighters in them! Twice in a row, first two orders, both missing items (was a mat missing too). What are the odds of that unless its a very common occurance?
I found out that a company called Hightide owns this company, as well as Dankstop, Grasscity, Smoke Cartel, Nuleaf, and Famous Brands. I would be reluctant to order from any of those ever again. I had issues with a couple Grasscity orders as well already (broken & missing items), and these are all run by the same parent company, so I'm sure they all share the same shady business practices as daily high club.
Edit 12/24: i did recieve all four missing gift items a couple days ago. So it took a few months, but i did recieve everything in the end
5 décembre 2023
Avis spontané
Réponse de Daily High Club
Hi Jeffrey,
Thank you for taking the time to leave such a thorough review, the feedback we receive is used to improve our operation to better serve our lovely customers.
We have been trying to resolve this for you but we are unable to receive a response from you.
In regards to the free gifts, we released that promotion for a limited time, and it seems your selection of gifts was not added to your order. We manually created the order and are having it sent out ASAP.
In regards to the subscription box, you had 3 subscriptions with us. You requested to cancel the El Primo box, and our support team assisted you in doing so. We are unable to find our system that a box was sent out from that subscription.
We're sorry to hear that there were items missing in your boxes. We urge our customers to reach out directly if they believe there's anything wrong with their order. We've always got your back and will send a new package.
Please don't hesitate to reach out if there's anything else we can assist you with.
Have a wonderful week :)
I've been a DHC subscriber for over a…
I've been a DHC subscriber for over a year, and the quality of the glass combined with the fun accessories always brighten up my month. The shipping timelines were tough earlier this year but things seem to have straightened out and everything is coming on time now.
19 novembre 2023
Avis spontané
Réponse de Daily High Club
Wow, what a milestone – a year of unboxings together! 🌈 Thank you so much for your continued support and for being part of the Daily High Club family.
It warms our hearts to hear that the glass quality and accessories have been brightening up your months. Your enthusiasm is the fuel that keeps us going, and we're thrilled to have you on this unboxing journey.
We appreciate your understanding about the shipping timelines earlier this year. Rest assured, we've been working hard behind the scenes, and it's fantastic to hear that everything is back on track and arriving on time now.
If there's anything specific you've loved in the past or if you have any preferences for future boxes, we'd love to hear your thoughts. Here's to many more months of joyous unboxings ahead!
Great range of product
These boxes are always such a joy to receive. The items are always very cool and unique. The assortment is awesome and always has me covered until the next box arrives!
1 novembre 2023
Avis spontané
Réponse de Daily High Club
Our product team spend their time planning the next box with just that in mind! We want to make sure that every box is perfect on its own, but also perfect as part of the monthly subscription boxes. We're thrilled to hear that we've achieved that successfully. Our product team will be over the moon with your review, thank you for taking the time to share it :)
Great service!
Love getting these boxes month to month. I smoke a lot so I always need new supplies like papers and fresh bowls and bangers. My bong collection is so diverse, I have a different bong for each occasion. Also the box illustrations are always cool and I’ve been collecting them for awhile!
31 janvier 2023
Avis spontané
Réponse de Daily High Club
Thank you for the awesome 5-star review! 🌟 We're thrilled you love our monthly boxes with fresh supplies and cool illustrations. Your diverse bong collection sounds amazing! If you ever have suggestions, we're all ears. Enjoy your smokes, and thanks for being part of our daily club!
DHC is a great company with amazing…
DHC is a great company with amazing products. I had a small issue with delivery and their customer service was super quick to respond and helped me get my issue taken care of super quick! Boxes have been coming quicker and quicker every month as well!
25 octobre 2023
Avis spontané
Réponse de Daily High Club
That's fantastic to hear! 🎉
We're thrilled that you're enjoying our products and your experience with us. Customer satisfaction is our top priority, and we're delighted to have been able to assist you quickly.
We're constantly working to make your shopping experience better and more efficient, and it's great to know that you're receiving your boxes even faster.
Thanks for your support, and we can't wait to continue serving you with more fantastic products in the future! 😊📦🚀
Shipping and handling is terrible
Shipping is terrible I've gotten one box out of 5 that nothing was broken. Shipping takes forever! I love their stuff, but shipping is crap. It's always super late and packed really poorly. Today is Sept 19th and I am just now able to open my July box which wasn't actually delivered until the first week of August (I've been out of town so my mom was holding my pkg) Well guess what it was also packed very poorly it literally had 5 packing peanuts in it. I took a video while opening it. The actual box that everything comes in so beat up and I don't even know if every thing is in it. I'm just glad the The main bong isn't broken, but there is a broken glass from a small piece of something. May's box was pretty much demolished and the main piece in it was shattered it was packed in manila envelope. They did replace it though. Needless to say I've cancelled my subscription and I'm currently looking for a different company. I don't know who's packing y'all's stuff for shipping but they have no idea what the hell they're doing. Get your shipping figured out and I'll definitely return, but until then I'm out. Also I'm going to acknowledge a positive review. First of all I'm a real customer have no reason for writing a fake review for Daily High Club I love their products and when I just ordered regular it shipped quickly, this why I decided to join the subscription box.
The subscription boxes are where the problem is!!
18 septembre 2023
Avis spontané
Réponse de Daily High Club
We're deeply sorry for the challenges you've faced with late and damaged packages. Your feedback is incredibly valuable to us, and we want you to know how much we appreciate and value your input.
We understand your concerns, and please be assured that we're continuously working to improve our shipping process. Our aim is to ensure timely deliveries and the safe arrival of your packages, so you can enjoy our service without any hitches.
Your ongoing support means a lot to us, and we look forward to working closely with you to enhance your experience. Please don't hesitate to reach out to our support team at any time for assistance. Your satisfaction is our priority, and we're here to help.
Thank you once again for sharing your feedback. We're committed to continuously providing you with the best service possible.
Good luck getting the box on time !
Had this subscription off and on for two years . The boxes themselves are great but dang literally NONE of the monthly boxes ship until the month is over already so if you’re looking forward to getting a holiday box the month of u might just want to look elsewhere cause it ain’t happening . N every time I send an email or comment on their Instagram wondering why they keep getting sent so late my comments get deleted and I get no response until they ship it than it’s just tracking info w no solution . They obviously don’t care about constructive criticism to make their brand better and instead delete negative comments and reviews which isn’t professional at all .
26 août 2023
Avis spontané
Réponse de Daily High Club
We appreciate your feedback and want to address your concerns regarding our subscription box service and social media interactions.
We understand your frustration with the delay in receiving your subscription box. Please note that we have a shipping queue in place, and boxes are dispatched based on their position in the queue. Typically, we begin shipping boxes around the middle of the month, and depending on order volume, it may take until the middle of the following month to complete all deliveries. We apologize if this wasn't clear when you subscribed, and we're actively working to improve our communication regarding delivery times.
Regarding comments on social media, we aim to create a focused and product-related environment in our comment sections. To provide efficient and timely support, we direct support-related comments to our dedicated support team, who respond within 24 hours during business days. We apologize if this process caused any inconvenience or confusion for you.
You can reach out to us directly via email at care@dailyhighclub.com
Your feedback is valuable to us, and we're using it to enhance our services and communication. If you have any further concerns or suggestions, please don't hesitate to reach out directly. We're committed to making your experience better in the future.
Thank you for your understanding.
Réponse de Daily High Club
Thank you for the positive feedback and the 5 star rating, Bianca! We're delighted to hear that you found our product to your satisfaction. If you ever have any questions or need assistance, please feel free to reach out. We're here to help!
Scammers so don’t trust them
17 juin 2023
Avis spontané
Réponse de Daily High Club
Hi Allison,
Thank you for providing us with your contact information. Are you sure you left the review for the right company?
As stated in our email, we were unable to find any orders or previous correspondence with you.
If you are experiencing any issues with our service, please don't hesitate to let us know and we'll do our best to get it resolved for you.
We hope your day only gets better from here. We hope to fulfill your smoking needs :)
Great boxes, but fulfilment issues
I placed my order on 13/05/23 and my box has still not even been shipped. I understand that there can be delays in delivery because it’s the issue of a third party, but it’s still not been sent.
I learned about this company via ‘greenmama’ Youtuber. The box looked amazing and this YouTuber had high praises but of course they recieve their boxes on the first day of the month ! I understand that they need to receive their boxes early, but we’d like to enjoy it as well 😊
Please look into my order.
Update: I have now agreed to receive a replacement box, which came within a week. Not the box I wanted but at least it was quick !
11 juin 2023
Avis spontané
Réponse de Daily High Club
We're sorry for the delay you experienced. Unfortunately we encountered fulfillment issues related to a warehouse error that caused us to push subscription boxes slightly.
I took a look at your order and I see that we have sent and delivered a replacement box. We're sorry we weren't able to deliver the box you ordered within the normal shipping estimates. We hope the replacement box makes a great be-lated birthday gift.
If there's anything else we can assist you with, please don't hesitate to reach out to our support team at any time.
Have a wonderful week ahead :)
The first box I got was great got it in…
The first box I got was great got it in about five days the second box they waited exactly the 10 full days for processing. I had to reach out and see what was going on with my box before they would ship it then when I got it, it was missing half the stuff and then the third box, I just didn’t get not only that, but then they change their processing days to 15 days and after reaching out it’s been two days since they told me they will look into it, and I’ve heard nothing so now I’m requesting a refund it’s been a total of 21 days that they have had my money without sending me what I paid for. What I’ve noticed is that the boxes come very quickly with your first order or if you don’t subscribe. If you subscribe you’re screwed and they will make you wait the absolute full time and I know this because I have referred other people to get their box and they started having issues as soon as they subscribed. They tried to say that they have Covid restrictions and forgive me for saying this as a small business owner who has an e-commerce shop that ships hundreds of packages a week unless it’s international there are no restrictions. I think they have bitten off more than they can chew and they care more about non-subscribers because they pay more for that box. There’s no point in subscribing.
Update they responded to my request for a refund so quickly. We will wait the 5-10 business days to see it in the bank if we don’t I’ll be back with another update.
When the first customer service agent reached out to fulfillment and said they get back to me, they never did but this one when it came to issuing the refund fulfillment is awfully quick about emailing you for that. Just a heads up in case anyone is waiting for a response.
2 juin 2023
Avis spontané
Réponse de Daily High Club
Hi Keona,
First off, thank you for taking the time to write such a detailed review. We highly appreciate feedback as it allows us to better serve our wonderful customers.
Before I response to your review, please reach out to our support team about your missing items so we can have a replacement package shipped out as soon as possible. We are extremely sorry to hear that such an issue occurred.
I'll try my best to address your concerns and give you our perspective on the issues you mentioned.
When reaching out to our support team, we do our best to get back to you within the hour, and our standard is within 24 hours. However, this does not include follow-ups, in situations such as yours that require inquiries with our fulfillment team it takes longer. That's why you received an immediate response regarding cancelling and refunding your order.
From our fulfillment teams side, here's a quick look at what happens. They have a limited amount of boxes a month, we wait for the suppliers to provide us each item then it's a race to fulfill all the boxes. Given that each box consists of multiple items from different suppliers, sometimes there are shipping issues that result in some boxes getting substitute items. For example we might receive an incorrect number of a certain product and though the supplier tries to deliver the missing items quickly we start sending out boxes so our customers would not have to wait extra long. Other issues include damaged products, and so on.
When customers place an order for a box, they automatically get placed in the shipping queue. When you subscribe, the orders are made through the system directly. Depending on the length of the queue and you order's placement, the wait time varies.
Handling a long shipping queue every month means our fulfillment team are constantly aiming to meet deadlines and offer a speedy processing time. Which makes it difficult to inquire about a single order, and though we ask about multiple orders a day, the response depends on the workload our team is facing at the time.
I understand your concerns regarding single order vs subscription orders. Here at Daily High Club we care about the community we build and that's the whole premise behind our subscription boxes, to have repeat customer who we consider as our DHC family. We're sad to hear that you do not feel satisfied with our service and that you cancelled your subscription, but we hope to see you again in the future.
We are a tight-knit team and we are constantly trying to learn and develop our operations to provide a seamless and speedy experience for our family, so please don't hesitate to reach out to our support team at any point with questions, concerns and feedback. We're always here to listen and help.
We hope your week only gets better from here.
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