Communication! Responded quickly to my question of shipping on a purchase I recently made. Turned out to be-out of stock- I was given the option of replacing or refunding. Replacing Definitely!!! I Lo... Voir plus
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Lisez les avis des autres
I had an issue with shipping and my order was lost in transit. The customer support was incredible. They responded quickly and got the issue resolved and sent a replacement right away. I’m very satisf... Voir plus
I am incredibly surprised by DHC. I expected a late delivery for some cheap, fragile glass, which ended with no response, but I got just the opposite of all of that. The glass surprised me; it isn't c... Voir plus
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The customer service is awful. Aric has no business answering emails. I received an item that was unusable but from first inspection looked completely normal, so I filled the bowl once I tried to ta... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The BEST Smoking Subscription Box service, offering the lowest prices on bongs, bubblers, dab rigs, glass pipes, vaporizers, and more! Come visit our online head shop with fast shipping & No BS!
Coordonnées de contact
6225 N Hollywood Blvd Ste 145, 89115, Las Vegas, Etats-Unis
- care@dailyhighclub.com
- dailyhighclub.com
4,2
Bien
111 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Shipping and stock issues
Boxes are really cool, I wish shipping was more consistent I’ve had so many issues with shipping. Package was lost on the way to me apparently but then they ran out of that box and didnt tell me till way later. Pieces are so nice tho
14 mai 2023
Avis spontané
Réponse de Daily High Club
Hey there, we're sorry to hear that you experience shipping issues. We have a strict system in place to minimize transit complications. However shipping accidents do happen on occasion.
Unfortunately a side effect of the popularity of our boxes, they often sell out quickly resulting in us having to make new ones for situations like yours. Since that means we need to wait for the factory to produce the glass from scratch, it does tend to take a little bit of time.
We are constantly working on improving our service quality, so we take your feedback very seriously and we will investigate your orders to see if there's anything more we can do to prevent future shipping issues.
If there's anything we can assist you with, please don't hesitate to reach out to us at care@dailyhighclub.com
Have a wonderful weekend and enjoy your new DHC goodies ;)
Scam scam scam
Scam scam scam. Orderd the big rabbit box said it would take up to 3 weeks at most and its been a month and 2 weeks. I ordered as soon as it dropped on the website. I want my money back. Customer service is basically non existent; all they say is “we experienced a high sale volume it will be out soon” but my tracking info has even disappeared… im contacting my bank and getting my money
20 avril 2023
Avis spontané
Réponse de Daily High Club
Hi Raven, I'm sorry to hear that you had issues receiving your subscription box. I requested more information from you in order to locate your order on our system and give a more specific response regarding the situation. But it seems you were unable to provide your info within the time limit imposed by TrustPilot.
Our support team are available via email, we do our best to get back to each and every question and concerns within 24 hours.
Our subscription boxes receive high demand, and we start shipping them in the middle of the month or when we are sold out of that month's boxes. We ship based on when you placed the order and many of our customers have an active subscription where an order is automatically placed right away. Your place in queue might have been the reason why you received your order later than expected.
Again, we apologize for your frustration, it was never our intention to mislead you. Please don't hesitate to reach out to us at any time.
We hope your weekend only gets better from here :)
this company is a must buy from
Let me start off with the positives. Customer support is amazing, i think all the other reviews on here are fake. I asked a few questions regarding shipping, well i ordered my first box and it arrived in about 4 days. It was missing a few minor items, I contacted customer support and that very same day they had replaced and already shipped the missing items. I find it hard to believe they are just ignoring people as these reviews state. This was my first time ever buying a box from anyone and have literally 0 complaints. Whoever packed my box is still a human being and as we all know humans make mistakes sometimes. Customer support gave me 0 issues and chose to believe me even though im sure some people try to scam companies and lie by saying missing or broken things. I am grateful for such an easy process, the quality of everything i got and the extremely fast shipping with tracking information. As a bonus they also gave me a giftcard as an apology as well. When they can turn a negative thing back into a positive who can possibly complain at that point. DHC is a must buy for their boxes and i will happily continue doing so.
13 mars 2023
Avis spontané
Réponse de Daily High Club
Thank you for taking the time to share your experience, William. We're happy to hear that we were able to provide you with a satisfactory experience.
We can't wait to service you again!
Have a wonderful 4/20 ;)
Scam
Terrible service. I updated my address and they sent the order to the old address. Emailed them 7 times over a month and when they finally responded, they didn't even read the emails. They just confirmed they sent me package to the wrong address. After filling a complaint with the BBB they finally refunded me my $35.
24 juillet 2022
Avis spontané
Réponse de Daily High Club
Hi Charles,
We're sorry that you had to go through the BBB to get a resolution to your issue. It seems that with the backlog we experienced our support team were unable to get your emails in time, and there was a slight confusion from our end.
We're happy that you received a solution, we're sorry that it was in the form of a refund rather than receiving the items you ordered. We'd love to get another chance in servicing your smoking needs, you can take advantage of our upcoming 4/20 sale.
If you have any questions or concerns, please don't hesitate to reach out and our support team will get back to you as soon as possible. Our support team has cleared that backlog and are happy to provide the speedy customer service that we pride ourselves with.
They're scamming people
They're scamming people. Lying and taking our money without sending stuff. Bout to drive to there hq and beat tf outta someone
1 novembre 2022
Avis spontané
Réponse de Daily High Club
Hey Alex,
We're sorry for the delay in shipping that you experienced. I took a look at your orders and I see that both orders were shipped and delivered. It took us a little extra time cause we were facing a backlog due to a warehouse move we had earlier in the year.
We are fully caught up and are always happy to serve your smoking needs. We hope to see you in our upcoming 4/20 sale :)
They are scammers
They are scammers. They never respond to support emails and hide all tweets highlighting issues. Do not buy from this company the new owner has just been straight up scamming people. I've emailed them multiple times no response even directly emailed the owner and still no response. Taking peoples money and leaving them with nothing. They have the time to make promotional emails but not make a statement or reply to paying customers. Avoid buying from these people!!
21 octobre 2022
Avis spontané
Réponse de Daily High Club
We appreciate your patience and understanding during our transitional period. We had been going through a warehouse move that resulted in a backlog that affected shipping and support speeds.
We are happy to let you know that we are back on top of things, and have returned to the high response and shipping speeds that our loyal customers have been used to.
We are prepping for our awesome 4/20 sale, mark you calendar and don't miss it ;)
Horrible customer service I recieved my…
Horrible customer service I recieved my item broken I ordered it july of 2022 I hit them up they said they would make it right. August rolls around I have to contact them because they wont contact me I find the item was out of stock and they would contact me later I asked them for a refund or something similar would be fine it is now September still nothing. Never use this company.
27 juillet 2022
Avis spontané
Réponse de Daily High Club
Hi Derek,
We're sorry that you had to go through such an experience with us. We had been going through a structural change after having a warehouse move that affected our shipping speed and resulted in a backlog that we were doing our best to get on top of it.
I took a look at your correspondence with us and saw that we shipped a replacement unit once the new batch was received. We hope you have been having a blast with your Shark pipe!
We highly appreciate your patience during our transitional period. We have fully caught up with the backlog and are excited to invite you to take advantage of our upcoming 4/20 sale.
If there's anything we can assist you with, our support team are back to the speedy response rate we pride ourselves with.
Have a wonderful day :)
DONT USE THIS SITE
Ordered a 3 month subscription and some glass on the 1st of July and still haven’t received one item on the 2nd of August. I’ve email 6 times over 2 weeks and no answer. I had to open up a dispute. Trash customer service.
2 août 2022
Avis spontané
Réponse de Daily High Club
I am so terribly sorry about the delay of both your shipment and of our response to you. Earlier in the year, we had experienced a myriad of fulfillment, technical, and staffing issues all hitting us at the same time resulting in a breakdown of service to a completely unacceptable level.
We have gotten back on track since then. Our support team is back to providing a speedy response rate, and so has our fulfillment team!
Again, we apologize for the inconvenience you have experienced and we look forward to doing whatever we can to make things right. We hope to see you again, this year's 4/20 deals are going to be huge.
Thank you for your patience and understanding,
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