DAI Post Avis 

Absolutely awful experience, Dai attempted to deliver my parcel from eBay at 12.00 am and after 3 weeks and countless emails i am still no closer to getting my parcel
The customer service is disgraceful!

daipost more like BYEpost, missed 2/2 of my FKN parcels award.
Wish these americans would stop posting rare retro gear with DHL+Dai

hope you guys get sued to the ground one day

Calling yourselves a delivery company is misleading when you don’t actually deliver parcels.

This was my first experience with DAI Post, and unfortunately it was a terrible one. Instead of attempting to deliver my parcel to my home, it was sent straight to a collection point that is extremely inconvenient for me to access.

I paid for home delivery. If I wanted to travel to collect my own parcel, I wouldn’t have paid for a courier service in the first place. That’s the whole purpose of having something delivered.

When I contacted customer service to explain that the collection point was far away and difficult for me to reach, I was told that it was “only a 10-minute drive.” Okay and..? The issue isn’t how long it takes to drive there; the issue is that I paid for delivery to my home, not to a random pickup location.

After looking at other customers’ experiences, it’s disappointing to see that this doesn’t appear to be an isolated incident.

Overall, this has been an extremely frustrating experience. I hope DAI Post improves its delivery practices and customer service because, based on my experience, I would not choose to use this courier again and would think twice before ordering from retailers that use them.

I think this was by far the worst experience I have ever had with a shipping company.
Throughout the journey I received zero updates, when I noticed they “couldn’t deliver” my parcel, I contacted them directly. They then said they would send it with Australia Post. I provided my address then didnt receive anything for over a week, I followed up and then all of a sudden they now need approval from the seller ( you guys could’ve said this when I requested for it to be delivered again), two weeks go by, I include the seller into the thread the seller approves and then all of a sudden we need the shipper to approve the charge (the shipper was FedEx), every single time I messaged them there was a new issue that I was not made aware of. Once I finally asked wtf you guys are doing, then the parcel was held for too long and was being returned to sender. Literally what the fk, I had been so communicative and trying to get this parcel sent but was met with the worst customer service, yeah his emails were written nicely but what a scummy company.

Erika was great to talk with! She helped a lot with the clearance process :)

Just pray to god your item doesn't end up in their hands. Endless delays and ransom charges to get your goods. They heap additional fees on of their own for handling your item and then refuse to tell you what their fees are as its 'commercially sensitive Info.' Ive escalated to fair trading and the accc.

I have been dealing with "Rose Galera" for help with a delivery issue and honestly the customer service is the worst I have ever seen in a company. Have sent three emails in the past month asking for updates and have had zero replies. Tried to call the other day and got told she would call back... no call back.

Absolutely horrendous experience.
They have had my parcel now for 3 weeks (and counting), the website says to "contact customer service", doing so I've had calls answered with just laughter as other call center workers can be heard chatting and laughing in the background.
Getting through to someone to speak with is a chore, they sometimes can't locate my name or the tracking number (they provided), the email follow up is nonexistent and their story of why the parcel is delayed changes depending on which representative you speak with. Contacting Customs myself laid bare their lie that it was a "Customs issue". Absolutely the worst delivery company I've ever had the misfortune to deal with.

This courier is TERRIBLE and now reading these reviews it seems a scam.

I ordered a few items worth hundreds on ebay. The seller clearly didn't research these guys and chose to use them.

Had a message saying items delivered to a safe place. I've been in all day and have cameras that show no delivery at or even around my house.

DAI is closed on weekends, and who knows how terrible their service will be when they do reply.

I'm absolutely disgusted that companies can get away with this. HUNDREDS of dollars - that is now causing me a lot of stress.

Didn’t attempt delivery at my home. Brought to a local shop. Received 3 notifications with the wrong address. Did not even come up on Google. Arrived at the shop with ID and was met by the rudest worker I have ever experienced. Told me not only did I need ID but also a text message confirmation that I never received. Told him 3 times and showed him the emails from the delivery company confirming. He told me to stop talking and eventually sent me a code. I arrived with ID that matched MY paid for package. Ridiculous.

Didn't even try and contact me. Didn't even bother to ring the buzzer even though I was home all day. Left the package outside the fence in full public view on a major road. Contacted customer service and they said too bad, contact someone else. Stay away. Do not use them.

Extremely poor experience, package did not arrive, zero communication from DAI until I chased them weeks later, was told they would follow up within 48 hours, heard nothing further for several weeks until I heard from the store I bought from it apparently was ‘damaged’ in transit, would try to avoid buying from any company using DAI to ship

If I could leave zero, or minus stars, I would.
No sign of parcel. Shown as having been posted two weeks ago, but tracking number won't show on website. This was an Amazon purchase, I'm very surprised that they allow themselves to be associated with this.

My parcel arrived in Brisbane on 01/07. It is now 13/07 and I haven't received the parcel. I contacted customer services and was told they were 'investigating' it. I needed the parcel for an event and had to go and spend more money as they have obviously lost the parcel but haven't been able to communicate that to me.

My parcel has sat at customs since 3 July while DAI Post demands a SGD 75.71 "formal clearance fee" on top of GST. When I asked them to itemise this fee and provide the Singapore Customs permit reference, I got no proper breakdown — and Singapore Customs itself states it charges no clearance fee to release parcels, so this is DAI Post's own charge presented as a customs requirement. Replies have been slow, often days apart, while my parcel is effectively held hostage until I pay. I have no problem paying legitimate GST, but a vague, undocumented handling fee combined with sluggish communication is not acceptable. Would not recommend.

This company... no updates for a week. My package has been in country with them for over a week. Wow, premier service 🙄

I had a parcel that was being delivered to a business address in Camberwell. I received an email that they tried to deliver during business hours and could not access the building, what a lie, the business is always open during business hours Monday to Saturday. Then they left the parcel in Nunawading, about 25 minutes from the destination address.

When I contacted customer service and emailed with Vincent Cabahug asking about the parcel, i was told the parcel is at Nunawading for you to collect, we now consider the case closed. They will not re attempt or collect the parcel and bring it to Camberwell, I now just had to go get it.

The email customer service was useless and the delivery service pointless and I had to arrange to get to Nunawading to collect the parcel. I hope never to have to use this delivery service again.

Worst service ever and they overcharge. Scammers

I had an important delivery and was concerned it would be left in a safe place. I contacted the company’s Consumer Care Representative, Scott Jala, who promptly contacted me to assure me my concerns had been noted. Within hours the parcel arrived safely and Scott followed up by saying he’s checked and was glad to see the delivery was safely received. I was grateful for his attentive concern and follow up.

Rating: 0 out of 5 stars​

Title: Ignored instructions and dumped my parcel on a public floor — resulted in theft.​Review: If I could give zero stars, I would. I use an Australia Post Parcel Collect address specifically to ensure my deliveries are kept secure.

​Before my package from the US was delivered. First, they got my address wrong, essentially part of the address was missing, so my parcel was not delivered. I contacted them asking why - they did not contact me. I contacted this courier with explicit instructions that the delivery must be physically handed to the post office staff so it could be safely held for my collection, after I present my identification.

​Instead, the driver and the company completely ignored my instructions and basic common sense. Rather than handing it over to the staff members inside, they just dumped the box on the floor in a highly trafficked, public lobby outside the post office.​I have a photo to attach, which this delivery company sent to me as proof of delivery no less, they literally just left it sitting on the floor for anyone to take. But this review site does not allow photo uploads. Unsurprisingly, because it was abandoned in a public access area, my parcel was stolen. I have sent them emails reporting this, but I have not received an email reply, just being ignored.​

This is gross incompetence and completely unacceptable service. Do not trust this company with anything valuable—even if you give them clear instructions, their drivers will not follow them.