David Salisbury Avis 

Overall we are delighted with our DS Orangery which looks fantastic and I expect has paid for most of itself in the increased house value. Our first interaction with the designer was very easy and simple. We quickly arrived at a layout that suited our needs. Our account manager was available and responsive throughout the process. And the installation team were extremely efficient and tidy. For all of this we would have given a 5 start review. The main reason for 4 is that this during the process we had 3 different contract managers. Perhaps unsurprisingly, certain details of the design that had been agreed with one contract manager were not picked up by another, eventually necessitating on-site re-work. And at each handover, what had been agreed and why needed re-explaining. The re-work is entirely invisible and there was no additional cost but obviously it all adds to the stress. There were also certain window options we were not made aware of which were changed late in the process i.e. top hung vs side hung. And getting clear answers about what can be suspended from under the central ridge, seemed more difficult that it should have been. Eventually we got to the right place and the inconveniences were dealt with on a 'no quibble' basis. So overall, a very strong 4 and an easy 5 with some minor improvements.

We are so pleased with our David Salisbury Orangery. Neil and his team where the best. The quality of his carpenters was truly amazing. They worked from early morning to late at night completing the main construction of the build in 10 days with a beautiful finish.

After much research we decided to purchase an oak orangery from David Salisbury. Our decision was based on the quality and uniqueness of their product, which whilst not being the cheapest was certainly the best we came across. The quality of the support, service and attention to detail by Ian (designer), Brian (builder) and Dave (joiner), and their teams, throughout the planning and construction phase, has been excellent and we are delighted with the resulting orangery which most certainly has that wow factor.

We cannot fault the build quality and design of the replacement orangery and although we had issues initially, they were all resolved amicably and in a timely manner.
Would recommend using David Salisbury again.

Absolutely fantastic overall experience. Starting with promotional materials illustrating the product through consultation with designer through build. Everything happen exactly on time which was amazing considering the supply chain problems in the global construction market. The quality of the materials used and the attention to detail is extraordinarily high. We could not have wished for a better service or better outcome and cannot recommend David Salisbury’s highly enough. Thank you.

We are absolutely delighted, thrilled, and ecstatic with our Orangery.
Our experience started with Ian Mitchell, a first class designer who came up with a more imaginative design than the other two companies we engaged. He was honest and helped us channel our ideas into a beautiful design that was kept within our budget. He explained the processes and instilled a sense of trust and confidence. This was followed by a factory visit to David Salisbury, and were delighted that Wes, the MD hosted our tour and reinforced our final decision to proceed with them.
Thereafter, Mandy was our Account Manager. Dan, our Project Manager addressed every query quickly and efficiently. Communication was excellent throughout.
We have to mention Dave R, our David Salisbury fitter who was outstanding. He was friendly, extremely knowledgeable, took great pride in his work and hard working. He always had time to answer or explain elements of the construction process.
The attention to detail and care around our property was hugely appreciated and noted daily.
The planning was straightforward and managed seamlessly by the David Salisbury team.
There was, of course, one or two odd snags but this was always dealt with quickly and without any bother.
We used a builder to carry out the ground works that mostly works on these structures (recommended by Ian the designer, and Dan).
This was a great choice as they knew what to expect, what was expected of them and communicated when necessary with the installation team.
We now have a Wow factor addition to our property that makes us smile every day !

Very good service from Eddie Spillane and the office staff (not least Amy).
Quality of build was fantastic (all credit to Jason).
Overall, the Project took 6 months; 2 months of which was the build

We recently had an orangery from David Salisbury installed and it is everything we had hoped it would be and more. The overall quality and standard of finish is superb and has made a massive improvement to our house. The whole project has been handled extremely well by the David Salisbury team from the initial design consultant through to project management and implementation, they are really good to work with. The installation team were also brilliant and helped with design improvements at every stage. We are so pleased that we chose David Salisbury for this important addition to our property and we certainly have absolutely no hesitation in recommending David Salisbury to anyone in future.

As a summary - we’ve ended up with a top quality orangery, expertly fitted and designed in a way that is sympathetic and additive to the existing house and landscape. We’re delighted with the end result

However the journey was not completely smooth with David Salisbury. All aspects of the initial sales briefing, technical design, and then fit out were done to the highest levels – without a hitch. However the attention to detail on the administrative and logistical aspects fell short of expectations on several occasions
• Repeatedly spelling our name wrong – even when corrected
• Twice sending correspondence to the wrong council with regard to planning permission and building regs – even when corrected
• Errors in the final planning application which should have been avoided, but could have been easily rectified if we’d been given an opportunity to review
• No direct communication with our builder, he was left wondering a couple of times exactly what was expected of him. These queries had to be resolved by site meetings or by us as “on site liaison” – there was certainly not the feeling of the unifying “project manager” which was original described in the sales process
• The relevant named contact seemed to move for different points of the process – there wasn’t a single person which stayed with us as primary contact throughout the process
• The promised “port-a-loo” for the use of our local builders never turned up – even when I asked several times

Each of these points are minor, but they compound each other. Every one of them could have been easily avoided if the administrative and project team worked at the same attention to detail to the technical and engineering teams.

David Salisbury were excellent, guiding us all the way through from planning to installation of our orangerie.

Jilly, our planning consultant was outstanding to win us planning approval in a conservation area.
Amy in the office was our key point of contact and always willing to clarify points liaise with our project manager Kevin or handle minor issues.
The quality of the building itself was exceptional, delivery on schedule despite global shortage of building materials, experienced installation team, who were very good but could have been a bit tidier at end of each day.

A few practical implications could have been explained earlier in the process eg potential for water ingress against a porous Cotswolds stone cottage wall , but this was handled well on site.

Ensuring you have a good builder is essential as the interior is far from finished once installation is done.

All in all we are very pleased with the company and would certainly recommend them to others

We are very pleased with the Orangery and genuinely impressed with the whole David Salisbury team, with a special call out to Neil who went above and beyond in terms of work ethic, skill and professionalism. Outstanding!

The whole experience of the concept to the build of our new Orangery was carried out with professionalism, craftmanship, enthusiasm, quality and pride. We are extremely please with the final product. Better than we expected.

We used David Salisbury to design a replacement for our old conservatory and build an orangery on the existing walls.
They are a very professional firm and we were very happy with the process through design, planning and construction phases.
Very happy also so far with the resulting building which is a much higher quality and useable building compared to the Amdega conservatory it replaced.

We're really pleased with our new orangery and porch supplied by David Salisbury.
Once you see the timber installed you understand what you've paid for. Absolutely stunning to look at.
We couldn't be happier with the finished product.

A premium product and premium experience. David Salisbury won our business as the initial design was significantly better than other firms. The subsequent management of the project and finished product were both of the highest quality. Delighted with the end result. Although it's a high price tag we believe that value and more is added to the house so a solid investment.

Poor communication, particularly around feedback on process and on issues discussed and progressed.

In a nutshell we are absolutely delighted, thrilled, and ecstatic with our Orangery.

In detail; Dan the designer was personable, likeable and honest. He helped us channel our ideas into a simple but beautiful design that was kept within our budget and never pushed us to add more. He explained the processes we would go through and the timescales we would endure. He instilled a sense of trust in his suggestions which left us confident that whilst we had him on board we would get to the end of the works and be happy even though we were totally out of our comfort zone with this project.

The costs involved in an Orangery project such as ours are large but we felt secure through each step as it was managed seamlessly and with great communications from all the internal departments once it was handed to the David Salisbury personnel. Helen Salisbury oversaw each step of the way personally.

The planning was a straightforward and simple part of the process which we had envisioned being a headache but by having the internal David Salisbury team manage this it turned out to be just another part of the project that materialised smoothly.

The delivery of the structure was on time and the care with which the delivery team carried this out was commendable.

The installation team, Stuart and Harrison, were a pleasure to have on site and worked tirelessly in sometimes terrible weather to keep the project moving. Their attention to detail and care around our property was hugely appreciated and noted daily.

The contract manager, Mark, had his eye on the ball throughout, and was always at the end of the phone or email to answer any queries we had and always kept us updated with timescales and details of when we would have staff on site or deliveries arriving.

There was, of course, one or two odd deliveries that arrived unexpectedly to all concerned, but this was always dealt with quickly and without any bother. Similarly, we had a couple of panes of glass that had been incorrectly manufactured - again this did not cause any great delay to the overall timescale of the project.

We used a builder to carry out the ground works that works almost exclusively on these structures (recommended by Dan the designer), and believe this was a great choice as they also knew what to expect, what was expected of them and communicated thoroughly with the installation team to ensure the continuity of the project also.

To summarise, all the people we worked with along the way were extremely polite and completely professional. The structure is one of the most expensive additions we have done to our home, but it is the WOW factor. It makes us smile when we walk into it and completes our home.

David Salisbury designed and completed a beautiful orangery for us which has extended our kitchen and made a great space.
The orangery has been designed to blend in with our existing character house and it looks like it has always been there!
From start to finish the company has provided excellent service and the fitters were absolutely amazing.
Could not recommend enough.

We are delighted with our beautiful Orangery, it's beautiful and compliments our home perfectly. The teams at David Salisbury are friendly, approachable and expert at what they do. Would be very pleased to recommend them.

David Salisbury's management of my project was exemplary throughout. Nigel's vision, as designer, was spot on, and has made a huge difference to our home.
Communication was excellent throughout and we were contacted at every stage with detailed explanations of the process and timings.
The quality of the materials is very good too.
Eamonn, our Installation Manager, did an excellent job, overseeing the project and guiding us. Any minor hiccups, delays, arising from the pandemic, were dealt with immediately and sorted quickly.
It was a very smooth process. I can't praise David Salisbury enough and would recommend them with full confidence. We are absolutely delighted with our orangery kitchen which has opened our house into the garden perfectly.
I discovered David Salisbury through Social Media and would suggest anyone interested look at their Instagram and Pinterest accounts to see the beautiful range of projects and styles available.