David Salisbury Avis 

We are delighted with the Orangery that has been supplied by David Salisbury, together with work that the builder completed on behalf of David Salisbury.

The quality is outstanding and visually pleasing on the eye.

I would highly recommend David Salisbury.

Avoid at all cost. Enthusiastic and promising sales pitch really made us think that David Salisbury would be able to meet our needs. Promises made around deliverable timescales and features within the extension turned out to be totally misleading and a ploy to get us to sign the contract. Have text messages and voicemails telling us if we sign we would have all drawings ready to meet the timescales for our builders and ground workers. Fast forward 3 months to December, we have lost our builder and costs of the project had rocketed. David Salisbury agreed to cancel the order but then decided to keep our £30k deposit.

Have since failed to respond to any legal correspondence and we are now filing court proceedings to claim the money back. As with a number of reviews, get everything in writing. We are fortunate enough to have evidence during the sales cycle, but others haven't been as lucky.

The product itself does look of a very high quality, unfortunately we are unable to comment. At the same time it is a premium price and we expected a white glove service as per other reviews. They really need to work on their communication both internally and externally.

We are absolutely thrilled with our orangery and the service was first rate from start to finish.

Firstly, the orangery is exceptional quality. It is well built, looks fantastic - it's totally in keeping with our house, like it has always been there - and we have had so many comments about it already.

Right from the first call (a call due to the lock down), David White gave brilliant advice. He really listened to us and came up with great plans.

The communication was excellent throughout. Our project manager, Wayne Chapman, was really on it, making sure we understood what was happening, keeping us updated and visiting to make sure everything was going to plan.

When we changed our mind about something fairly significant, Wayne made it really easy for us. He sorted it all out and made it happen.

The building team led by Neil Smith were wonderful - you could see they were experts and really knew what they were doing. They were tidy and kept the site tip top.

Now it is all complete, we know we will practically live in it, it has made a wonderful living space.

We highly recommend DS to anyone who will listen!

A brilliant experience. Thank you.

We were confident that materials would arrive on time, that work would be done on time, that the work would be done to a high standard. Any snags (eg. adjustment of door hinge) were rapidly fixed. The fitters Fred and Ashley were prompt, skilled and communicative and the surveyor Mike Chinn paid attention to our questions
We have not had the opportunity to use the room yet as our own builders have been delayed, so our final assessment may also be delayed.
Ann and Bryan Fawcett

We have spent £250K with David Salisbury and regret doing so! I cannot tell how careful you need to be if you considering buying something from them. If I knew what I know now, I would never have gone near them!

The sales are excellent, the showroom in London in the garden centre is great.

The installation was very difficult and totally inflexible and the promised team of there top people did not happen and in fact we had a team of juniors doing most of the job!

It looks fantastic on the surface, but we have had 2 windows that you can actually see daylight through the seals. In fairness they are going to fix it by replacing the windows...

The lantern has so much of a draft that we are putting towels around it to make it bearable. Again they are apparently coming to fix it, but as usual are late in turning up to do the fix and I have very little faith it will be fixed.

Overall it looks amazing but I completely echo the other 1 star review, very poor communication and very difficult to deal with. I also thought we were buying in to a top tier package. The timber product is fabulous, but the service was beyond dreadful. I also could not recommend them to anyone..... beware!

We were very pleased with the experience. The workers were polite, tidy and helpful. The only reason for 4 rather than 5 stars was due to a slight delay in start time and despite asking, were contacted on a work rather than a personal email address.

Very disappointing - poor communication and very difficult to deal with. I thought we were buying in to a top tier package. The timber product is fabulous, but the service was beyond dreadful. I could not recommend them to anyone.

I worked with David Salisbury as a partner and highly recommend them. I had the chance to meet a few members of the team and they were a pleasure to work with. I also got to visit their manufacturing site and was very impressed about how they run the facilities so neatly.
They take great care of their customers and the quality of their conservatories and orangeries is outstanding.

I am delighted with the Orangery that David Salisbury and Neil Tucker have built for me. From design, through to planning and construction both have been superb and I would highly recommend them. Before commissioning we approached other well known wood frame specialists but found DS to be the most professional and value for money .

We approached 5 companies in total, who all sent lovely brochures but it was only Ian from David Salisbury that wanted to meet to discuss our project. From the initial computer images and drawings right through to completion, it has been an impeccable service by extremely efficient people who are only focused on getting it done meticulously. If you really want a great product and service don't waste time going anywhere else, you will just end up with more paper recycling, phone calls and emails that don't ever move you from a concept.

The attention to detail was outstanding, everyone we dealt with associated with the project was professional and committed to helping us achieve our dream

Six years since replacing our UPVC conservatory with a David Salisbury build, doing my annual gutter clean/check and it still looks as it was when first received. The adage 'you get what you pay for' is certainly true with this addition to our home and we anticipate that the buzz we get from relaxing, looking out to our garden, will be there for many years to come. Many thanks David Salisbury.

Excellent service from David Salisbury. Rudy worked with us to finalise a beautiful Orangery design based on our original brief and budget. Installation was not only on time but there was flexibility to change to accommodate our builders’ schedule. The installation team were highly efficient and genuinely proud of the quality of the installation. The regional manager had regular site visits over the project to ensure everything ran smoothly. The whole team were a pleasure to work with and have on Site at our property. The finished product is gorgeous and of the highest quality. Highly recommend David Salisbury for an Orangery.

We looked for a new orangery for 15 years getting quotes from many many companies.

Eventually we bit the bullet and went with David Salisbury and we are so pleased we did.

From Eddie who took us through the design and sales process to Kevin who project managed the build, and finally Jason and Kieron the first class fitters.

At this point we could not be happier. The quality of the product and installation has been superb and we would highly recommend David Salisbury!

The entire conservatory project was handled seamlessly from start to finish,both in terms of timescale and budget,with a result I am delighted with.
G Brown

After living in our home for around 8 years we decided to invest in upgrading it. The house had a large Garden Room along the back end of the house, with a leading through a large door. While it looked good, the problem was that it was not well built; was too hot in the summer and too cold in the winter. Additionally due to where the Garden Room was positioned; the kitchen was too dark. So we decided to change it all and after some research contacted David Salisbury and two other firms. Rudy Staal from DS arrived to talk us through the options. We decided on removing the wall between the kitchen and garden room, replace the Garden Room with a DS Orangey, and complete overhaul the kitchen - which was now going to be open plan. Rudy was very friendly, filled us with confidence; and very responsive to our queries. After further deliberation including reviewing cost and portfolio we went with David Salisbury - and we are very glad we did. The service was very professional, the builders and fitters very competent, and additionally were recommended by DS - the project was substantive given the size of the Orangey and kitchen - which required appropriate air flow and certification requirements - all were obtained with ease. Overall we are extremely impressed with the folk at David Salisbury - the Orangey and kitchen has gone through both summer and winter - and has changed how we live in our home. We have so much more light, the heating/temperature control is perfect at all times and we have now added a decking alongside the Orangey - completing the overhaul. We have essentially freed up the other rooms so we now have a gym and a snug for the lounge - which we don't use all that often as there really is no need! if you are considering a life changing Orangey or Conservatory we highly recommend David Salisbury!

We are privileged to work with David Salisbury on all their marketing materials through the graphic design and branding services we offer at The Design Hive. We have been working with David Salisbury for the past couple of years on their brochures, flyers, and many other documents. We have always found the team to be incredibly professional. They are meticulous about every single detail, from the customer journey, the sales process, the quality of their work and materials they use, deadlines and after sales. It goes without saying that they care about both their customers and suppliers, and are complete professionals in everything they do. We are incredibly honoured to work with the David Salisbury team and recommend them to anyone.

The Design Hive - Somerset