DCTUK Avis 

Excellent product, Quick delivery.

This is the third time I've ordered from DCTUK. Products are good quality at a good price and delivery is second to none. Next time I need carpet tiles I'll go straight to DCTUK.

Arrived sooner than the delivery date given when we placed the order, excellent service

Quick service
Good quality tiles
Great price

Brilliant company to deal with easy ordering and good communication to inform about delivery. Would use again and recommend with confidence

Wish I'd checked reviews before buying from this company. When I emailed them with my request it was for domestic vinyl, size 3m x 4m. They sent me commercial vinyl, size 2m x God knows what. When I got back to them to complain they said I'd agreed to the vinyl, but I'd told them I wanted domestic, so I assumed that was what they were still showing me. To add insult to injury, I had to pay double delivery charge because they said I was in a non mainland post code - what a load of rubbish, I live a few miles from Aberdeen which is right on the coast. When I got back to them to say they'd sent me the wrong vinyl and they needed to refund me, they just said I'd agreed, and basically there was no way I'd be refunded. In this day and age when we need to use online companies, it's just awful that companies like this just want to rip us off.

Thank you for getting back to my problem . The refund did take some time I'm to come back from WorldPay but like you said it's out of your control. I accept your apology and wish you a good day. Thank you .

Ordered individual tiles in two colours that were good, then decided to order a few more to complete the project (due to change in design and cutting mistakes), only to find they now insist on ordering in boxes of 20 no splitting (although the website let me re order individual), they phoned me back and wouldn't budge on asking me to order 60 tiles which was far too expensive, so didn't bother.

i ordered 3 samples of cozy toes tiles in shades of grey. I received 3 samples of different types in shades of red and brown. I called and received an apology and was told the correct ones would be sent within 1 to 3 days.
10 days later no samples. i contacted them again to be told cozy toes were out of stock and they expected them in 3 to 6 weeks.
1) the first samples were a waste of time, did they expect me to change the colour of my bedroom and use kitchen tiles?
2) I was told the person who took my call worked in marketing and didn't know the stock levels!?
3) if they're out of stock, TELL PEOPLE!!

Super quick delivery, even samples were quick. Easy to put down and easy to cut, especially as I’m a single mum of 2 teenagers. I have never used carpet tiles before but these were quite easy and they are so thick. I am really pleased.

Unfortunately I never received the samples that I ordered. No email was sent about unavailability or cancellation if this is the reason. Disappointing as they sell at a decent price.

Excellent delivery service , tiles are so easy to lay and cut when needed , good quality, very happy

Good quality tiles suitable for my shop. Delivered on time. Easy to fit.

very pleased with the tiles, ideal for my conservatory

Good product quick service delivery time spot on

Fast & efficient service..tiles look great..would highly recommend...

Excellent service from beginning to receiving the product. Timely and efficient service throughout. Would definitely recommend your service.

No customer service. Have ordered 2 boxes of tiles from their green and lime section. Received 2 boxes of grey blue tiles. Asked to exchange for a different tile and was told their supplier would charge too much to take them back and I should have ordered a sample. Now asking for a full refund.
Update despite the above the company did go on to fully rectify all issues to my satisfaction.