Decovasse Avis 

174
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have bought two arrangements from Decovasse and absolutely love them. After receiving many compliments on the first arrangement for my dining room table, there was no doubt, I had to purchase anoth... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I purchased a few items (faux flowers, dried flower and Vase) from Decovasse. Shipment was pretty quick. and the dry flower and vase come with it are beautiful. however, there was a misplaced order. B... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The"Decovasse" experience was truly wonderful. I love old school charm, and that is exactly what I received upon purchasing the floral arrangement and vase. The flowers & green were wrapped & tied lik... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was skeptical because comments are shut off on Facebook. However, I know I have bought from them in the past and decided to buy the Haven I’ve been eyeballing forever. It has arrived. It will arr... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de design et de décor intérieur
  2. aussi dans
  3. Livraison de fleurs
  4. Magasin d'ameublement et de décoration
  5. Magasin de fleurs séchées
  6. Marché aux fleurs
  7. Service de plantes d'intérieur

Écrit par l'entreprise

Decovasse is a premium international home décor brand specializing in luxury faux flower arrangements, artificial plants, designer vases, and custom floral creations. Serving customers across Australia, the United States, Canada, the United Kingdom, and throughout Europe, we bring sophisticated, maintenance-free botanical décor to homes, offices, hospitality venues, and commercial spaces worldwide. From carefully curated ready-made arrangements to bespoke floral designs tailored to individual styles and interiors, Decovasse combines high-quality craftsmanship with contemporary design to create timeless decorative pieces that elevate every space. We make shopping with Decovasse convenient and secure by accepting a wide range of trusted payment methods, including American Express, Apple Pay, Bancontact, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, UnionPay, and Visa. Customers can also take advantage of 4-installment payment options, making it easier to enjoy premium décor with greater flexibility. Our commitment goes beyond our products. Our customer support team is available 24/7, ensuring that customers can receive assistance whenever they need it. We also offer a 30-day return policy, giving our customers additional confidence and peace of mind when shopping with Decovasse. At Decovasse, we believe premium home décor should be beautiful, accessible, convenient, and supported by exceptional customer care. Whether you're looking to transform your home, find the perfect gift, style an event, or enhance a commercial space, we are here to bring timeless floral elegance to customers around the world.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

174 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(174)

155 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

So very happy with my arrangement

I received my lovely vase & 3 days later my beautiful flowers arrived, also the email with a video on how to arrange my flowers when they arrive. When they arrived in the box they were wrapped like I just received a bunch of fresh flowers 💐 the way they conducted my order right through to my delivery was very professional. They look amazing on my dining table. I am so happy with them the quality is amazing, delivery time within 2 weeks. 😁

30 juillet 2026
Avis spontané
Logo de Decovasse

Réponse de Decovasse

Thank you for choosing Decovasse. We truly appreciate your support and hope to serve you again in the future.

Noté 1 sur 5 étoiles

No delivery in over a month!

I ordered a floral arrangement and a vase over a month ago. They supposedly shipped it and there was a problem with the shipping, so it was returned to the company. Now they have supposedly re-shipped it, but I have yet to receive anything. In fact, when I look at the shipping information now it only shows that half my order has shipped. So I’m supposed to get the flowers but have heard nothing at all about the vase. I am completely disgusted with this company, and if it doesn’t show up this week, I am going to dispute the charge on my credit card. I do not recommend doing business with this company.

3 août 2026
Avis spontané
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Réponse de Decovasse

Hi Leslie,

Hope you are well.

As mentioned in our previous email, you will definitely receive your items.

If, for any reason, your order is not delivered, we'll issue you a full refund.

Thank you for your patience and understanding.

Noté 5 sur 5 étoiles

I’m happy with my flower arrangement

I’m happy with my flowers, they came slightly different colour then picture but still happy with arrangement, it took a bit longer then expected to arrange, but when I contacted them they responded, I was happy,
I’d happily purchase from them again, knowing allow extra time for delivery,

30 juillet 2026
Avis spontané
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Réponse de Decovasse

Thank you for choosing Decovasse. We truly appreciate your support and hope to serve you again in the future.

Noté 5 sur 5 étoiles

Beautiful arrangement

My vase and flowers are beautiful— exactly like pictured and ordered— great communication and kept updated and delivery

29 juillet 2026
Avis spontané
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Réponse de Decovasse

Thank you for choosing Decovasse. We truly appreciate your support and hope to serve you again in the future.

Noté 5 sur 5 étoiles

I was really looking forward to…

I received a damaged box and some of the arrangement was damaged. I was really dissappointed and called customer service. The team was excellent and responded promptly. They resolved the issue with a positive outcome. It is reassuring to communicate with a responsive and understanding team. I would reorder in the future. Thanks Decovasse.

29 juillet 2026
Avis spontané
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Réponse de Decovasse

Hi Anna,

We contacted you to resolve the issue with your order.

Noté 5 sur 5 étoiles

Beyond happy with my beautiful vase and…

Beyond happy with my beautiful vase and faux flowers that look real! Quality and gorgeous!I
was continually updated on my order and even received a video on how to make my arrangement. Highly recommend!

27 juillet 2026
Avis spontané
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Réponse de Decovasse

Thank you for choosing Decovasse. We truly appreciate your support and hope to serve you again in the future.

Noté 5 sur 5 étoiles

Great flowers, would recommend

Would highly recommend getting the vase, looks great together and right height for flowers, which I found hard to style in my existing vases. Flowers look as expected based in website

16 juillet 2026
Avis spontané
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Réponse de Decovasse

Thank you for choosing Decovasse. We truly appreciate your support and hope to serve you again in the future.

Noté 5 sur 5 étoiles

Beautiful vase and arrangement

Beautiful vase and arrangement. I use several of these for staging homes and they work perfectly

23 juillet 2026
Avis spontané
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Réponse de Decovasse

Thank you for choosing Decovasse. We truly appreciate your support and hope to serve you again in the future.

Noté 3 sur 5 étoiles

Great Customer Service Decovasse

I placed an order with Decovasse but unfortunately I never received the arrangements due a communication issues between Decovasse and the Carrier. I contacted customer service and they apologized for the delay and issued me a refund. Sad I didn't get the arrangement but great customer service.

9 juillet 2026
Avis spontané
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Réponse de Decovasse

Hi Kevon,

After you reached out to us, we have already processed a full refund for your order. We truly regret that we were not able to deliver your order in time and that your experience did not meet your expectations.

We really appreciate your feedback, as it helps us improve both our shipping process and our communication going forward.

Thank you again for your honest feedback, and we hope we may have the opportunity to serve you better in the future.

Noté 5 sur 5 étoiles

I love the quality and beauty of the…

I love the quality and beauty of the flowers. I used my own vase and I had plenty of flowers to make a lovely arrangement. I thought the video was a nice helpful touch also.
I don’t enjoy shopping so to be able to see the arrangement instead of going out shopping and wondering how many of each to get. It’s already decided!

17 juillet 2026
Avis spontané
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Réponse de Decovasse

Thank you for choosing Decovasse. We truly appreciate your support and hope to serve you again in the future.

Noté 3 sur 5 étoiles

No Quality Control and lengthy delivery

The order took several weeks to deliver. Box crushed once received. The flowers / stems had so much stringy hot glue on them. This showed lack of quality control of the product, but worse overall was the uncovered sharp cut wires on many stems. One cut arm before I noticed the sharp wires. I would post pics, but there is no option. Overall after I secured the exposed sharp wires, cleaned the hot glue issues and arranged the flowers They look good, but I believe I would better off shopping Hobby Lobby or Michaels. 95 dollars for these flowers I expected much better!

21 juillet 2026
Avis spontané
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Réponse de Decovasse

Thank you for your feedback.

To resolve the issue, we've already sent you a replacement free of charge, as we agreed in our email.

Noté 1 sur 5 étoiles

hey delivered broken stem and some of…

They delivered broken stem and some of them are crack because they bent it and squeeze it in a small box. I was very dissapointed. I don't know if other reviews are real but I bought a vase and a flower arrangement. It's better you buy your own fake flowers and make your own boquet.

21 juillet 2026
Avis spontané
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Réponse de Decovasse

Dear Merry,

We're very sorry to hear about your experience and sincerely apologize for the disappointment.

We've requested your order information, but unfortunately, we haven't received it yet. Since Trustpilot reviews don't include order details, we're unable to identify your order or investigate the issue from there.

Please contact us at contact@decovasse.com with your order number or the email address used to place the order. Once we receive your details, we'll investigate the issue immediately and do everything we can to resolve it for you.

We look forward to hearing from you.

Noté 5 sur 5 étoiles

Love it!!!

I was first taken by how beautiful and carefully my Lumiere arrangement was packaged. It is worth the experience to receive something wrapped so nice! The arrangement was so lush and full and filled my beautiful black vase so well. The flowers were so life-like and so many different varieties were included making my arrangement a beautiful addition to my home. Thank you Decovasse for a wonderful experience! I only have positive to say about the product and well worth the money!

18 juillet 2026
Avis spontané
Logo de Decovasse

Réponse de Decovasse

Thank you for choosing Decovasse. We truly appreciate your support and hope to serve you again in the future.

Noté 5 sur 5 étoiles

Excellent Customer Service & Beautiful Home Decor

I recently purchased from Decovasse and have been very impressed with both the quality of their products and their customer service.
The floral arrangements and vases are beautifully designed and look exactly as pictured on the website. The arrangements add elegance to my home and are a perfect low-maintenance alternative to fresh flowers. The Viola Iron Vase is particularly stylish and well-made.

What stood out most was the support I received from Alice and the Decovasse team. When I contacted them about changing my arrangement, they were friendly, responsive, and accommodating throughout the process. Their willingness to help me find a product better suited to my space demonstrated excellent customer care.
Overall, I would recommend Decovasse to anyone looking for quality faux floral arrangements, decorative vases, and outstanding customer service. Thank you, Alice, for making the experience so positive.
— Tracy R.

20 juillet 2026
Avis spontané
Logo de Decovasse

Réponse de Decovasse

Thank you for choosing Decovasse. We truly appreciate your support and hope to serve you again in the future.

Noté 5 sur 5 étoiles

Great arrangement and exactly like…

Great arrangement and exactly like description, looks beautiful at home

20 juillet 2026
Avis spontané
Logo de Decovasse

Réponse de Decovasse

Thank you for choosing Decovasse. We truly appreciate your support and hope to serve you again in the future.

Noté 4 sur 5 étoiles

Beautiful flowers, slow delivery but very responsive customer service.

The flowers were beautiful and I received many compliments. My only feedback was that the vase and flowers came separately and took a while to get here. On the 30/6 I placed my order for the Grace arrangement and the vase. It arrived Wednesday 15/7 and the vase 20/7. This was for my baby shower 18/7 so the flowers arrived in time but luckily we had a different vase.

I did follow up with the team and they replied promptly - so I find them excellent and responsive. I would just say to give at least 2-3 weeks time for delivery, but they were worth the wait.

20 juillet 2026
Avis spontané
Logo de Decovasse

Réponse de Decovasse

Thank you for choosing Decovasse. We truly appreciate your support and hope to serve you again in the future.

Noté 5 sur 5 étoiles

The Nook adds a classy touch to my bathroom

I orginally bought "The Nook" for my laundry, however it was a little smaller than I excepted so i put in my newly renovated bathroom. I am so happy with it, it looks perfect and classy.

I had a minor issue with the delivery; however, Decovasse was quick to rectify the problem and maintained excellent communication throughout the process. Their prompt response and professionalism were greatly appreciated.

Can't wait to buy the Faux Kiku and Eucalyptus Arrangement for my hallway....

20 juillet 2026
Avis spontané
Logo de Decovasse

Réponse de Decovasse

Thank you for choosing Decovasse. We truly appreciate your support and hope to serve you again in the future.

Noté 5 sur 5 étoiles

Gorgeous arrangement

Gorgeous arrangement. Even better than I expected. Very happy

19 juillet 2026
Avis spontané
Logo de Decovasse

Réponse de Decovasse

Thank you for choosing Decovasse. We truly appreciate your support and hope to serve you again in the future.

Noté 5 sur 5 étoiles

On time delivery

On time delivery, and the quality is excellent.

1 juillet 2026
Avis spontané
Logo de Decovasse

Réponse de Decovasse

Thank you for choosing Decovasse. We truly appreciate your support and hope to serve you again in the future.

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