Diversediagnostics Avis 

From the first phone call, Diverse Diagnostics have been great to work with. They are flexible, compassionate and helpful. There seems to be an implicit understanding that if a child presents with ADHD, ASD, etc., there may be a relational aspect and the parent might need a bit of support on the journey. The doctors have been genial and relaxed with our family and I recommend them without hesitation.

Really positive speaking with one of the Diverse Diagnostics consultants. I appreciated how comfortable and easy they made me feel, and advised on next steps with the full information and great follow-up throughout my experience so far.

Professional, caring, and genuinely friendly at one of the most vulnerable moments in life. The team showed compassion, respect, and calm reassurance throughout, making a difficult time feel safer and more manageable. Truly exceptional care when it mattered most.

Lauren and Robyn on the phone were fantastic to deal with, knowledgeable, compassionate and kind. They were able to answer all my questions clearly and I got a next day assessment.

I made a huge mistake around timings of the appointment (I got it wrong) and they were able to sort it out for me, although I knew they didn’t have to do this for me.

Thank you to Dr Smith also for doing everything in his power to make sure I got my assessment, I’m very grateful to everybody in the team, in a world full of red tape and admin they really did show great kindness to me.

I called enquiring about an Adult ADHD assessment, as NHS waiting lists in my area are over 8 years long! My initial call was with Toni, she made me feel at ease and validated in my decision to seek an appointment. I then had a question which I emailed and was promptly replied to by Cara which was helpful and informative! I have an assessment booked for the end of the month so can update further after that 😊

Robyn was empathetic, kind and informative. Great experience.

Great company had my appointment within 3 weeks and diagnosed and the medication is life changing

This review is a statement of fact regarding my experience with this company and how it has affected my life.

I was very much looking forward to finally speaking to people who say they understand ADHD. From other reviews, I thought “this is the place where I can unmask and be seen, heard and understood”. I had been building up to the assessment and felt positive and hopeful. I was told by their staff that the assessment is “life changing”. Unfortunately I’ve been left traumatised and feeling hopeless after facing disgusting and shocking treatment as a vulnerable individual. I feel this is life changing in a negative way, as getting the assessment is a once in a lifetime thing that should be handled with care. It’s been ruined now.

It’s 5th February 2026 as I write this, I was meant to have an assessment date of 9th January 2026. I made the booking with them on 28th November 2025 because I needed the assessment report for a PIP claim (tribunal stage) that’s been ongoing for 2 years. There is around £15k back pay at stake plus daily living payments which I really need. This is the only reason I booked my assessment as I have an irregular heartbeat so can’t take the ADHD meds anyway. They had multiple written and verbal reinforcements of my circumstances and deadlines which they failed to record.

Negligence: My 9th January appointment was cancelled as their doctor was sick apparently. They also tried to re-schedule me several times with a male doctor at 9am despite being told I needed a female and afternoon appointment. Finally after months I got an assessment scheduled for 7th February 2026. I advised I would pay the remaining £1150 on my payday. They wrote back saying I had to pay by 9am on my payday despite being told I don’t function until the afternoons. I didn’t even see the email.

On the day I said I would pay, I paid in the evening due to having a migraine that day, only to receive an email the next morning to say they cancelled my appointment “as per previous communications”. I found this very blunt and shocking. I called them and was passed through 3 individuals, eventually speaking to a team leader who said they gave my appointment away because I didn’t pay by 9am and it was not “timely”. Even though this team leader said they get a few cancellations a day, they put me in with another male doctor in 7 weeks time - 20th March 2026 which is useless to me. So they took payment for a cancelled appointment and did not consult me on the new time. Also again, they put me in with a male despite being told multiple times I needed a female due to domestic violence history.

This is a major setback for me. They have actually caused me trauma. I’m 39 and this is a once in a life time, huge emotional moment for me getting assessed which they have ruined. I was looking forward to finally being understood but they’ve treated me like dirt and are incompetent. They’ve also jeopardised my tribunal claim as the date is set by court, I can’t change it, and I don’t have my evidence I need now. After me waiting a full month on them to reschedule as their staff member was sick! They have shown me such callous disgusting treatment because I did not make a payment at 9am but made it the same day like I told them I would.

After I complained they discharged me citing “zero tolerance” policy after I communicated my valid concerns and raised a formal complaint. I was very distressed as I need an assessment so urgently but I received no care or empathy. They have wasted months of my time, and I feel misled as this is not what they advertise on their website. There are videos stating they know their clients are in distress and their core values include empathy. They also state you’ll get an assessment in a few weeks. I did not expect them to remove me from their service because I was disappointed and upset by their actions. They also are holding my £1345 (I paid them a £200 deposit plus £1145 and they said they processed the full refund but didn’t).

I’m sick to my stomach. I believe this company do not care about patients, acting in ways that are unsupportive to patient needs, callous, negligent and in breach of multiple practice standards.

Avoid is my advice, I’ve spoken to two other firms since and although I’m having trouble getting booked in now at such short notice, I’ve received 100 times more professionalism and respect. I feel I’ve been naive and got caught up in an overloaded sales funnel of conveyor belt appointments.

I’m reporting them to their Regulator and continuing my formal complaint. They have taken full payment with no service or patient care and although they say they are refunding, I’ve not yet received it and it’s blocking me booking in elsewhere urgently. The reason I came to them was because I needed an urgent appointment in the first place! It’s just unbelievable and devastating.

The service we have received from diverse diagnostics has been amazing. The process from first Communicaton to diagnosis to medication has very helpful, professional and prompt. Every member of staff we have come into contact with have friendly and professional. Would highly recommend them

Everybody i spoke to at diverse diagnostics was super helpful and kind i spoke to both lauren and morgan and sophie all 3 were very quick with replys to my questions and made me feel relaxed also

Very helpful and supportive throughout this process. Always looking to go the extra mile.

Speaking with Jennifer was so helpful, cleared up my confusion and gave me helpful advice, no judgement, felt completely at ease and genuinely understood. Gave me clear indications of next steps, came out of the consultation feeling much needed relief

Great Experience from start to finish
Office Team, Toni,Jennifer, Machela and the Gentleman were all 1st Class service. Dr Dantanarayana was great and very kind. Thank you. Highly recommend.

Fantastic service, Lauren Morrison has gone above and beyond today helping me. The staff are a credit to the company and are helping so many people without waiting years and years.

Friendly and helpful service, definitely recommend

An excellent service. Kelly is brilliant, she actively listens and I felt heard during our consultation. Brianna was also great and responded quickly and effectively to my queries. 10/10. My only regret is that I didn't access this service sooner!

Would like to say thanks for a great service and support with the issue I have had

So far the communication with Diverse Diagnostics has been extremely helpful. I’m currently going through diagnosis for adhd before I start University and my experience so far has been brilliant.

Sophie is an absolute asset to the team at Diverse Diagnostics.
She is understanding, empathetic and really does take every case / circumstances into consideration.
During my time being under care at diverse Diagnostics i have never faulted Sophies customer service and niche understanding of the particulars of adhd...she really gets it!
Keep going Sophie you're a fantastic asset to the team