Diversediagnostics Avis 

All appointments were made in plenty of time, and well supported (I had IT issues and the company called straight away to help me).
We had issues with a questionnaire from school that led us needing to change our second appointment, which was done quickly.
All staff have been supremely helpful and professional throughout the whole process, I would thoroughly recommend Diverse Diognostics to anyone thinking about using their service.

Despite looking for additional information regarding our son’s treatment over a Bank Holiday weekend we received quick, friendly responses. At a difficult time in our family life help we had left us feeling that he was in very “good hands”

The staff are very friendly, respectful, and understanding! They answer queries quickly and clearly.

Excellent service overall, very supportive and clear on what’s going to happen. Ellie was great, calling and email to ensure all went well with my appointment. Couldn’t be happier with the service provided, would recommend to anyone.

The support from all staff members is really good. From the initial screening to admin stuff, everyone is very helpful and kind. There is also not long phone queue times, and email responses are prompt!

Lauren Morrison has been great in helping me sort my appointment.

My experience with Diverse Diagnostics was great, they respond quickly to emails and are really helpful. The whole process from start to finish was easy. Highly recommend.

Always lovely experience with team at Diverse Diagnostics, everyone is very helpful and they are quick to reply to their emails!

Consistently poor experience.

The only benefit of DD is the fact you can get seen much faster than you would via the NHS.

However, every time you get in touch with them there will be a different person replying - with no context on what your case has been and therefore they will be exceedingly unhelpful in progressing things efficiently.

During my assessment, I had to correct three different people on three different occasions that the observations were not completed by a parent, due to them having passed away... You would think maybe after the first time they'd take note. However, even in my final diagnosis document I had to ask for a correction of this point... To say it was disappointing is putting it very politely.

Then you're stuck with them for medication - while they say they could do shared care with the NHS the reality is that no NHS practice will agree to this. (So make sure get on the NHS waiting list to get diagnosed through them, even if you also look at private assessments.)

The medication reviews are extortionate. They're supposed to be 30 min but more often than not they chuck you out after 10-15 min. After the first month I had my dose increased despite the fact the initial dose seemed sufficient. After repeated questions on "how would I know this is already the right dose" I was just told to look at the side effects, if I experience a lot of them, it's probably too much. So I went up in strength, not knowing better, and had a terrible experience.

If you email them asking anything you will not have a single person seeing that question to conclusion. Each email will have someone new reply to you, even in the same thread, seemingly without any context - I ran out of medication on several occasions due to delays because of this.

TLDR; they will get you in for an assessment quickly and you will be able to access medication through them. Everything else around it will be poorly organised and frustrating. Maybe look at other services.

Really understanding during the preliminary phone call, were very clear with the diagnosis process and laying out what the path forward looks like :)

Overall, I had a positive clinical experience with Diverse Diagnostics - the team are friendly, communication is good, and emails are always responded to promptly.

However, I don’t feel the overall service matches the level of pricing.

The biggest issue for me was the delay and mixed messaging around the report. I received my report around a week later than initially advised (although I fully appreciate the clinician was unwell). I was also initially told (via email in writing) the report would be sent to both myself and my GP at the same time. However, when I chased this, I was then advised a GP summary was required before it could be sent - which I only obtained because it was needed for the medication assessment.

This inconsistency was frustrating and felt a bit sneaky and not as transparent as I would have expected.

The other major issue is the prescription process. The e-prescription / home delivery service is currently not available (only advised this yesterday on the medication initialisation call), meaning I’m having to deal with paper prescriptions and pharmacies personally, which adds completely unnecessary stress and hassle.

Given the overall cost, I expected a much more streamlined experience from start to finish.

The clinical side has been good and I’m happy to now be starting treatment, but being honest I would have 100% went elsewhere had I known what I know now.

Had the e-prescription (which I was sold on when I paid the initial £975) been available yesterday, I’d happily continue this service for life. Due to this not being available, I have an appointment to move onto NHS treatment early April.

I’ve paid approx £1300 so far and will be travelling to (and as I know my pharmacy well) / fighting to get my prescription in the coming days.

While my son ultimately received an ADHD diagnosis, my overall experience with Diverse Diagnostics was disappointing. There was a lack of transparency around additional costs, which were not clearly explained during the initial consultation and only appeared in written documents. Communication was overwhelming at times, with multiple emails sent at once, making important information difficult to process. There were also inconsistencies in the information provided, including conflicting details about appointment durations and confusion between adult and child assessment pathways. I was also asked to pay for a second questionnaire due to unclear instructions, which felt unfair. Administrative issues further impacted the experience, including delays in communication, no clear support for urgent queries, and errors in the final report that required multiple corrections. Additionally, important information, such as a completed questionnaire, was not passed to the clinician in time. Although feedback was acknowledged, the response focused on internal reviews rather than resolving my concerns directly. Given the high cost, I expected a more professional, transparent, and reliable service.

Every person I spoke to and communicated with were extremely kind, understanding and supportive.

I had an excellent experience with Diverse Diagnostics while seeking an ADHD assessment for my child. From start to finish, the entire process was handled with professionalism, kindness, and efficiency.

The staff were all friendly, polite, and incredibly helpful, which made what could have been a stressful process feel much more manageable. The lady who carried out my child’s assessment was absolutely amazing. She was warm, patient, and made the whole process feel seamless. Her approach immediately put us at ease, and I truly cannot thank her enough for the care and attention she showed throughout.

After the final assessment, I received my child’s diagnosis by email the very next day, which was incredibly quick and helpful. Knowing that the NHS waiting list for an ADHD assessment can be around six years, if not longer, this made such a huge difference for our family.

Thanks to Diverse Diagnostics, my child now has the diagnosis needed to access the correct support at school and any additional services he may need in the future. I’m very grateful for the support and professionalism shown by the whole team and would highly recommend their services to other families seeking help.

Great experience with Diverse Diagnostics.
Quick replies, very knowledgeable staff, and extremely accommodating when it came to booking and rearranging appointments. Everyone I dealt with was friendly, helpful, and made the whole process feel much less stressful.

I’ve already recommended Diverse Diagnostics to several people who are struggling to get answers or a diagnosis through the usual routes. Going private can be expensive, but in my experience it was absolutely worth it for the level of care, support, and outcome I received.

Had a consult call a few days ago which left me feeling extremely validated. Spoke with Robyn who could not have been any kinder, more supportive and informative. Have since booked my assessment and received all necessary forms required in a timely manner. Giving 4 stars as I have not yet had my assessment so cannot speak on the process yet, but overall could not fault the support so far!

Had my assessment two weeks ago, with Dr Dantanarayana. He was simply wonderful, the kindest gentleman who listened to every word I said, with empathy and understanding.
If you’re in two minds whether or not to go ahead….just do it.
Diverse Diagnostics have been incredible from start to finish, every email and query answered. I wouldn’t hesitate to use them for anything in the future, should it be needed.

Some staff mainly accounts team are a bit rigid and quite removed from the human touch. I’ve never missed a dose or payment but unable to work with how I get paid.

I have had an excellent experience with Diverse Diagnostics. Their administrative team has been very helpful, and in my medication reviews, I have felt cared for and listened to, which has been a stark contrast to what I have experienced in other medical-related appointments. Thank you very much to all the staff who work incredibly hard to assist their patients and support them throughout the journey, and for being kind, compassionate and understanding, especially about ADHD, which I feel is vastly misunderstood by most people.

Today I spoke to Rebekah, the kindest soul, allowed me to open up and for the first time in my life o felt like I was talking to someone who made me feel like I was sane and normal and allowed me to cry and vent about my struggles. After 2 really bad days, she was able to help my mind settle and show me there is light at the end of the tunnel, today we booked my assessment and it’s honestly such a huge weight off my shoulders. Thank you.