Received harness a couple weeks ago. The harness itself is nice quality, no complaints there, but it doesn’t fit our dog. Have been trying to contact them for a refund, but it’s been crickets. So,... Voir plus
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I purchased the Doxie backpack which despite the tight closure, the little guy escaped. The quality of the product was decent, but question whether suitable for this breed. Contacted customer servic... Voir plus
I ordered a harness for my mini dachshund. Unfortunately, the harness was not suitable for my dachshund as the buckles would have rubbed under his arm pits when walking. I contact Doxie Gang numerous... Voir plus
I had previously written a negative review of this company but I removed it. They came through with flying colors! They were very persistent to try to make things right which they absolutely did. I... Voir plus
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Outstanding Customer Service
The outfit was too big for my dog and the company stated they would send another size without hesitation. Great customer service!
They kept me updated with shipping
They kept me updated with shipping, and when I needed a different size they were quick & easy. Thank you!!
Awesome customer service!
Great customer service and quality
Great customer service and quality, cutest designs and most imaginative outfits.
So happy with my purchase, so grateful for their quick and kind customer service.
Wonderful customer service!…
They have Best customer support service I have ever seen in my life. Immediate responses and great problem solving skills, thank you so much Sharif!
Very helpful
Very helpful! The size we had ordered was too small so they were able to accommodate a bigger size and is getting shipped to us free of charge! Very easy to work with and accommodating.
Received an item that was too big due…
Received an item that was too big due to my sizing error and the company was quick to take care of it!
Order issue sorted quickly
Part my order was out stock and did not arrive . So when I contacted customer services this was sorted and new item sent out . Nice jacket but had to be returned as it was too big. Looked good quality jacket .Again customer services has helped to arrange for new jacket to be delivered . Bought crab toy too but it's for Xmas present so not been used yet.
They are such a great company
They are such a great company! We love all the items we have received and such great quality! :) also so helpful when. I ordered the wrong size item. Would definitely recommend
Amazing things for dachshunds
I love everything about dozie.us! Every item that they sell is adorable and is perfect for our dachshunds. There very understanding and help you right away if there’s an issue with your order.
Product good quality
Product is very well made and customer service is excellent. Highly recommended!
Awesome customer satisfaction policy
Awesome customer satisfaction policy! The carrier I ordered was too short for my Doxie. The company replaced it at no cost. What a wonderful surprise! Thanks so much. ❤️
Great place to do business
My doxie sweater was too small
My doxie sweater was too small. I contacted customer service, they asked for the measurements and sent me another sweater for free. No return on the too small one. Pleasure working with them.
This was the best customer service…
This was the best customer service experience I have ever had. My little doxi has a severe back injury and had surgery, i saw this back brace and ordered it right away, i ordered the wrong size and they were so polite and caring about my situation and immediately sent me out the right size for my little baby, we are both so very appreciate. I was taken back by such compassionate people who work their and it feels good to be treated with such respect and graditute. I can't thank you enough for all your help, i actually got a bit emotional, people that care. Thank you very much, I will never forget this experience. And you have the most cutest stuff for doxis, i will be forever a customer.
Tried to buy a IVDD back brace for My…
Tried to buy a IVDD back brace for My dash hound they sent me a notification that the item had been shipped only to find out that they don't even have the item that they're going to, evidently produce it at a later day and then ship it 3 weeks later Don't do business with these people. They are shady out of the USA. I think they're based out of China or India. Bad news
Wonderful customer service
Wonderful customer service! I ordered my dog a vest that was too small. I contacted customer service to do a return and they told me, no need to send the vest back, they would send me a new one in his size for no extra charge! Thank you Doxie.us! I wish more companies would treat their customers like this.
Make sure to measure your pup first
Lack of communication, but overall positive experience. Adorable item
The cutest dachshund clothes and really…
The cutest dachshund clothes and really keeps my sausage dog warm! Super happy and will be purchasing again for years to come
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