Not worth the frustration. They say to communicate with them through their app but the never respond. Also very slow shipping. I just wanted to make sure they remembered to order a new mask like we di... Voir plus
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This process has been so simple and efficient. As an RN, this is important for patients in general! My provider is fantastic, demonstrates caring and did a great job explain my results and ensuring my... Voir plus
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Receiving and using the test was extremely easy, even sending the test pod back was easy. Brandi was so very nice! She explained everything so that I understood, then she went over my results and... Voir plus
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The device is simple to use and doesn’t interrupt your ability to sleep. Beth, my sleep consultant, conducted a very thorough and thoughtful session reviewing my results. She explained very clinica... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Dreem Health is a 100% virtual sleep clinic designed to make getting a diagnosis and treatment for sleep disorders as easy as possible. Meet with a licensed sleep specialist online, take a home sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most major insurance plans or available for self-pay. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.
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4,3
Excellent
277 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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From skeptical to diagnosed — smooth experience
I signed up via Amazon Health not really thinking much. My wife has complained that I snore. I've tried seeking help but it's difficult finding a sleep study in my area and I often get confused with the difference between ENTs, sleep therapists, etc.
I was a bit skeptical at first but the sleep study was pretty easy and can be done at home. The appointments are very easy to schedule. Also my sleep provider, Pam Dhillon, was great and explained and helped ease my concerns. I now finally have a diagnosis. I have mild obstructive sleep apnea but also got a few treatment options so I'm very optimistic and happy with the experience.
28 juillet 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Hi Allan, thank you for your kind review! We really appreciate you sharing your sleep health journey with us, and we're so glad that we were able to help you get the answers you deserve after many years. Thank you for trusting us with your care, and we look forward to continuing to support you.
The entire process was a piece of cake
The entire process was a piece of cake. The video conferences and the sleep test were quick, thorough, and easy. My nurse practitioner, Kaitlyn is professional and a pleasure.
30 juillet 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
That's fantastic, Adam! We're so glad your experience went so smoothly and that Kaitlyn helped provide the support and answers you were looking for. We're always here if you need help with the next steps of your sleep health journey. - The Dreem Health Team
Frustrating but useful
The nurse practitioner was great. She seems very knowledgeable about the study and results. The billing process is a pain. Their site says they accept UHC and I filed out my info and it said it would be covered, but now they're sending me full cash pay invoices. Also, all of their communication goes to spam including text messages about appointments so I never got my appointment info. Frustrating experience as far as all that, but a good experience with the actual sleep study and meeting. Still waiting to hear from them about my follow up in person sleep study which kind of defeats the purpose of an at home study.
15 juillet 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Hi Adam, we’re so glad to hear that you had a positive experience with your nurse practitioner, and we hope that the information you uncovered helps you move forward in your sleep health journey. For many people, our Sunrise Sleep Test captures enough data to accurately diagnose common sleep disorders without spending the night in a lab connected to 16+ sensors. Although, depending on a patient’s symptoms and test results, collecting that additional data may be necessary.
We strive to always provide clear communication and transparency throughout every patient’s care, including around costs and insurance-related responsibilities. We understand how important clarity around healthcare costs can be, and we’d like the opportunity to review your billing information further with you. Please contact us at (650) 761-4056 or hello@dreemhealth.com, and we’ll be happy to assist. Thank you for bringing your experience forward to us so that we can continue to improve our care around billing and communication.
I loved the idea that I was able to…
I loved the idea that I was able to have an appointment with a nurse practitioner and I didn’t have to even leave my home. Everything was done by TeleMed. The nurse practitioner was very friendly and very thorough. I would highly recommend this company.
9 juillet 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Hi Diana, thank you for providing such positive feedback. We're so glad that you enjoyed the convenience of our virtual care model. Our goal is to make solving sleep struggles accessible and simple, so giving our patients the opportunity to easily fit their appointments around their schedule means everything. We're also happy to hear that working with your NP was both helpful and meaningful, and we're wishing you many nights of restful sleep ahead!
Was told I had severe sleep apnea
Was told I had severe sleep apnea, but never heard from anyone on how to get a cpap. Have a follow up appointment to see how the cpap is working….but there is no cpap to see how it’s working
21 juillet 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Hi Matthew, thank you for bringing this to our attention. Our team is actively working on this, and a member of our team will be reaching out to you shortly. We appreciate your patience and feedback as we work to make this coordination more seamless for our patients.
Jack was terrific
Jack was terrific. He made everything easy for me and was very attentive to my problems
22 juillet 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Hi Clay, thanks so much for taking the time to share this, it means a lot to us. We’re so glad to hear that Jack made you feel supported and heard. We’ll be sure to pass along your kind words because we just know it’ll make his day. Here’s to better sleep!
Blessing was very helpful in explaining…
Blessing was very helpful in explaining how to proceed with ( monitoring device being sent to me.
She was also very helpful in explaining my sleep test results too.
I liked the convienience of the service being at home for my appt, also having a 6am appts as well. The booking process was simplistic also.
20 juillet 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Wow Damienna, it sounds like you had an overall great experience, and we're so glad to hear that! We'll be sure to pass along your kind words to the team, and we look forward to continuing to support you. - The Dreem Health Team
Extremely pleased with care
Very kind and knowledgeable provider. Helpful and easy process
22 juillet 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Thanks, Lauren! Our goal is to make understanding sleep struggles as simple as possible, and we're happy to hear that our process and team were able to effectively support you. We're grateful to be part of your sleep journey. - The Dreem Health Team
2 night sleep study - shady billing - no help
2 night sleep study - 1 with my appliance, 1 without. Less apnea episodes without appliance (not expected). No explanation, just straight to pushing a CPAP device and monthly subscription. I self-paid, then Dreem Health charged my insurance. Refused to make any adjustments and never provided clear detail on how they adjusted the billing from self-pay to insurance and my responsibility. Lots of money spent, zero help with my sleep.
19 juin 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Hi Peter, thank you for bringing your experience to our attention. Your care and results are always our top priority, and we never want our communication to feel otherwise. Our team is actively working on your billing concerns, and a member of our team will be reaching out to you as soon as possible to provide an update. We truly appreciate your time while we work through this together. - The Dreem Health Team
I dealt with 1 practitioner out of…
I dealt with 1 practitioner out of Florida Karen P and she was very helpful and informative. The problem lies with the dreem customer service team, they are completely useless. I was only able to access my test results once on their app which cost me a wasted trip to my cardiologist.
When I reached out to their customer service team (twice now) to get them to send my test results I haven't heard back and it's going on roughly 10 days now.
Billing is very questionable also having a decent insurance policy yet their "testing" seems to cost more than any other specialist visit or other diagnostic co-pay.
I got tired of waiting for my local hospital's sleep study program and chose dreem however over 2 months I have only confirmed what I already knew with no treatment plan in place moving forward.
1 juin 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Hello Edwin, thank you for sharing this with us. We're very sorry about the delay and inconvenience you've experienced, and our team has now ensured that your results are accessible to you. In the future, we'd be happy to connect and discuss available treatment options and resources that may best support your sleep health journey. Thank you again for your feedback as we’re always looking for ways to improve our patient experience. - The Dreem Health Team
Extremely frustrating experience
Extremely frustrating experience. Initial consultation went well. Was able to get a sleep study done and receive a prescription. That's when the trouble started. Dreem Health's list of preferred medical partners was shallow in my city, and I was not able to find one who took my insurance.
After looking around, I was able to find a non-preferred sleep clinic which took my insurance. The trouble is that I still cannot get Dreem Health to send my medical information to this location. They claimed to have done it already, but that location never received the fax. I tried to follow up with Dreem Health about it and they never responded. This has already delayed me getting my prescription sleep aid by two weeks.
I would not recommend using Dreem Health Sleep Clinic in the future unless you want to be frustrated.
24 juin 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Hi Alexander, thank you for contacting us about your experience. Our team has re-faxed the requested documentation to the facility and requested that they contact you today. A member of our care team has reached out to you in our app to confirm you have everything you need to move forward. Thank you again for taking the time to share your feedback, and we appreciate your patience as we work through this together. - The Dreem Health Team
Dreem Health
After reading all the negative reviews for their app, I cancelled before I even got started.
The initial bill for a 30 min Telehealth call was $495.00, adjusted to $336.02, adjusted again to my insurance for $158.98, of which I owed $31.80.
They do not answer their phone.
(They did call after I left this review.)
11 juillet 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Hi there, thank you for sharing your feedback. We value the opportunity to learn more about your experience and would like to connect with you directly to better understand what occurred and provide any assistance we can.
Our goal is to provide every patient with a clear and supportive experience throughout their care journey. A member of our Customer Success team will be reaching out to you directly to discuss your experience and assist with any questions you may have. - The Dreem Health Team
Really positive overall… The staff is…
Really positive overall… The staff is communicative and kind and patient. The experience was as smooth as possible, with amazing instructions, including some little sweet notes in the package, which really encouraged me. Highly recommended!
7 juillet 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Hi Marina, thanks for your thoughtful review! Making sure our patients feel a genuine personal connection, especially in a virtual setting, is something we care deeply about and never want to lose sight of. We’re so glad that shined through in your experience. Thank you for trusting us with your care, it means the world to us. - The Dreem Health Team
Everything went as planned
Everything went as planned, I was very pleased with the outcome and can’t wait to finally get some real sleep
10 juillet 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Dear John, thanks for sharing your appreciation. It’s wonderful to hear that you had a great experience. Our priority is to make understanding sleep struggles as simple as possible, and we’re so glad your experience reflected that. We’re grateful to be part of your sleep journey and look forward to continuing to support you! - The Dreem Health Team
Great experience
Attentive, great explanations, practical, great experience. Pam is outstanding.
7 juillet 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Wow Chase, that's wonderful! We're so happy to hear that working with our team was such a helpful and meaningful experience. We're here for you anytime. - The Dreem Health Team
Everything was explained in detail to…
Everything was explained in detail to me.
The sleep study was simple. so much better than the in person study. overall, the process was very easy.
6 juillet 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Hi Steven, this is fantastic to hear! From day one, our goal has always been to make sure every patient knows exactly what to expect throughout their sleep study, and we’re so glad that came through in your experience. Wishing you many nights of restful sleep ahead.
Great experience
Dr. Battle was great with explaining everything. She was very knowledgeable and detailed with my results. Great experience.
2 juillet 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Hi there, thanks so much for taking the time to share your experience at our sleep clinic, it means a lot to us. We’re so glad to hear that working with Dr. Battle was helpful and supportive. We’ll be sure to pass along your kind words because we just know it’ll make her day. Here’s to better sleep!
It was a good experience all around
It was a good experience all around. The sessions were helpful and insightful, and the sleep study was really valuable, especially because it had 2 nights of data. I've made some adjustments to my evening routine to promote better sleep hygiene and will get an ENT consult as a result of what I learned.
30 juin 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
We're so happy to hear this, Bryan! It sounds like you got some actionable next steps for your sleep journey. We're so glad you had such a positive experience and are here for you anytime. Here's to better sleep. - The Dreem Health Team
Réponse de Dreem Health Sleep Clinic
Hi Nathan, we're so glad that you felt supported while working with our sleep clinic. We're here to help anytime! - The Dreem Health Team
So much easier
So much easier than going in for a full sleep study and having to try and sleep some unknown place or bed. Easy to use at home device and virtual appointments make it my new way of getting a sleep study. Awesome staff too.
24 juin 2026
Avis spontané
Réponse de Dreem Health Sleep Clinic
Hello Ray, we completely agree! When it comes to sleep tests, we believe comfort and wearability are key. Your experience is exactly why we wanted to create a solution that lets our patients rest in the comfort of their own home, feeling relaxed and at ease. Thanks for letting us be part of your sleep health journey. - The Dreem Health Team
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