Ordered dress for a wedding based on photos and what I now know as fake positive reviews on website. First issue was a long delay to receive the dress. When dress arrived it was def not the same as wh... Voir plus
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Lisez les avis des autres
The website experience was good, but it took a very long time to receive my order 3 weeks to be exact. I've never had to wait so long for an order. The clothing is very nice, and I love the material y... Voir plus
I loved my dress, since I placed the order the company keeps me posted about every steps. When the dress arrives I was very pleased with it. Please, order yours with time because the delivery took 3 w... Voir plus
Really terrible - close to being a fraud or scam. Two dresses ordered for mother of bride arrived 4 weeks later (after wedding). Quality of dresses was poor - they were clearly ordered from overseas... Voir plus
2,4
Bas
303 avis
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A répondu à 53 % de ses avis négatifs
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Transaction went smoothly.
17 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Ivetta,
Thank you for the experience with us. We’re very happy to know that you were satisfied with your order and overall experience. Reviews like yours encourage our team and remind us why customer care matters.
We truly appreciate your support and look forward to serving you again.
Sincerely,
Emblem Boutique | Customer Support Team
Beautiful & varied designs across the…
Beautiful & varied designs across the entire site.
17 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Melissa,
Thank you for the experience with us. We’re very happy to know that you were satisfied with your order and overall experience. Reviews like yours encourage our team and remind us why customer care matters.
We truly appreciate your support and look forward to serving you again.
Sincerely,
Emblem Boutique | Customer Support Team
Réponse de Emblemboutique
Hi Rlvia,
Thank you for the experience with us. We’re very happy to know that you were satisfied with your order and overall experience. Reviews like yours encourage our team and remind us why customer care matters.
We truly appreciate your support and look forward to serving you again.
Sincerely,
Emblem Boutique | Customer Support Team
This place is just horrible
This place is just horrible. They sent me an item that looked nothing like the dress I preferred. I sent pictures with all of the missing parts ; they accused me of lying twice: saying I did receive the correct item. It's really unbelievable . All I wanted was to return it and get a full refund . They kept sending these sappy emails saying we really want you to be happy . We are so sorry , and then they said, " you did receive the right item." After I sent pictures and a chart com whI got to what was described .
I'm still dealing with this three weeks after I received it the wrong item . DONT BUY FROM THESE PEOPLE.
17 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Sandi,
Thank you for taking the time to share your feedback. We’re sorry to know your experience with us was disappointing, and we completely understand why this situation would be upsetting.
We want every customer to feel supported, especially when there is an issue with an order, delivery, refund, or product concern. We’d like to investigate this properly and see what we can do to help.
For your privacy, please contact us through our official support channel with your order details so our team can review your case directly.
Sincerely,
Emblem Boutique | Customer Support Team
The ordering process was smooth
The ordering process was smooth, but I haven’t received my item yet. I would’ve liked to have seen reviews on the dress. I hope it’s as gorgeous in person as it is on the page.
16 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Cristin,
Thank you for taking the time to share your feedback. We’re glad there were parts of the experience that worked for you, but we also understand that it may not have fully met your expectations.
We always want our customers to feel confident and supported from the moment they place an order until everything is resolved. If there’s anything specific we can still help with, please reach out through our official support page with your order details so our team can review it properly.
Sincerely,
Emblem Boutique | Customer Support Team
Absolutely terrible company.
Absolutely terrible company.. please do not order any products from here. I ordered a dress from here and it was made from cheap sheer material. Even the ‘lining’ was made from the same material so you can see through the entire dress. They advertise themselves as a US company with head office and warehouse in the US but they want me to return the product to the UK and I have to pay for it!! Please be aware this is a total SCAM!
16 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Priya,
Thank you for taking the time to share your feedback. We’re sorry to know your experience with us was disappointing, and we completely understand why this situation would be upsetting.
We want every customer to feel supported, especially when there is an issue with an order, delivery, refund, or product concern. We’d like to investigate this properly and see what we can do to help.
For your privacy, please contact us through our official support channel with your order details so our team can review your case directly.
Sincerely,
Emblem Boutique | Customer Support Team
La variedad de modelos
La variedad de modelos, los colores hermosos y productos de calidad hicieron mi experiencia placentera.
14 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Mary,
Thank you for the experience with us. We’re very happy to know that you were satisfied with your order and overall experience. Reviews like yours encourage our team and remind us why customer care matters.
We truly appreciate your support and look forward to serving you again.
Sincerely,
Emblem Boutique | Customer Support Team
HORRIBLE SERVICE!!
HORRIBLE SERVICE!!! Do not buy anything from this company.
This business provided slow delivery. The product was of poor quality and I was very dissatisfied. I asked for a refund and they are not following their money back guarantee if you are not satisfied policy. This company is very dishonest and unprofessional.
This has been my worst online buying experience!
7 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Dee,
Thank you for taking the time to share your feedback. We’re sorry to know your experience with us was disappointing, and we completely understand why this situation would be upsetting.
We want every customer to feel supported, especially when there is an issue with an order, delivery, refund, or product concern. We’d like to investigate this properly and see what we can do to help.
For your privacy, please contact us through our official support channel with your order details so our team can review your case directly.
Sincerely,
Emblem Boutique | Customer Support Team
FRAUD do not purchase from them
FRAUD do not purchase from them. I am having the hardest time retrieving my refund. I am about to file a claim with my credit card and call it a day. Why do I need to go back and forth with this company and their cheap clothing.
15 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Chas,
Thank you for taking the time to share your feedback. We’re sorry to know your experience with us was disappointing, and we completely understand why this situation would be upsetting.
We want every customer to feel supported, especially when there is an issue with an order, delivery, refund, or product concern. We’d like to investigate this properly and see what we can do to help.
For your privacy, please contact us through our official support channel with your order details so our team can review your case directly.
Sincerely,
Emblem Boutique | Customer Support Team
This company is a scam
This company is a scam. I ordered a dress with an embroidered tulle overlay. They sent a dress with a printed pattern made from very cheap material - no tulle overlay and no embroidery whatsoever. It did not match the dress pictured on their web page at all. I contacted them to let them know they sent the wrong dress and included photos of what they sent. They claimed that "after careful review" they sent the correct dress and offered a 15% discount. I pressed the issue and sent another email, including photos of the dress from the web page compared to photos of the dress they actually sent. The differences are obvious. They still claimed it was the correct dress.
After multiple emails over several days, they finally sent a return form. It requires the dress to be sent to the UK before they will refund my money. Absolutely abominable experience.
1 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Frankie,
Thank you for taking the time to share your feedback. We’re sorry to know your experience with us was disappointing, and we completely understand why this situation would be upsetting.
We want every customer to feel supported, especially when there is an issue with an order, delivery, refund, or product concern. We’d like to investigate this properly and see what we can do to help.
For your privacy, please contact us through our official support channel with your order details so our team can review your case directly.
Sincerely,
Emblem Boutique | Customer Support Team
Buyer Beware
I wish I read these reviews before ordering! I have the exact same issue at the moment regarding quality; it is not the dress on the website (photos on their website are a scam). Have had 2 emails about a discount or replacing with another item. EMBLEM website should be taken down.
They keep your money for shotty merchandize. BUYER BEWARE
9 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Donna,
We’re truly sorry for the frustration this has caused. We understand that sharing this review comes from a real experience, and we do not take that lightly.
We’d like the opportunity to review your order, understand what happened, and work toward a fair resolution. Please send your order details through our official support page so our team can assist you directly.
Sincerely,
Emblem Boutique | Customer Support Team
Buyer beware
EMBLEM BOUTIQUE ONLINE-----
Buyer beware, clothes run small, and you can't reach them to return them. I have sent 5 messages; still no return label. DO NOT USE THEM. HORRIBLE CUSTOMER SERVICE.
13 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Susan,
We’re truly sorry for the frustration this has caused. We understand that sharing this review comes from a real experience, and we do not take that lightly.
We’d like the opportunity to review your order, understand what happened, and work toward a fair resolution. Please send your order details through our official support page so our team can assist you directly.
Sincerely,
Emblem Boutique | Customer Support Team
Shipment took over 10 days.
Buyer Beware - I’ve sent them 2 email requests for return instructions and address- but they continue to give me platitudes rather than responses. I’ve clearly stated that the dress I received was horrible and I want to return and get a refund but there are no return instructions or a return address - that’s pretty clear - but the generic response is to explain so they can work it out … just give me the information!!!
I’ve read responses and reviews from others and they’ve had numerous problems in attempting a return including non existent addresses or an oversea address that made shipping more expensive than the item.
Shipment took over 10 days.
When received, the fabric quality was poor and prints that looked good onsite were not good. Poorly made (ie. hem stitching very visible and the didn’t bother to press it so it puckers)
They make it extremely difficult to return anything and try to just get you to change sizes instead. I sent an email asking for return directions since there was none on their site and no paperwork in the package- I got generalized responses with a list of directions to take photos,etc to exchange size - after 2 emails, still waiting for directions on how to return (obviously at my cost too)
Never will order again
9 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Florence,
We’re truly sorry for the frustration this has caused. We understand that sharing this review comes from a real experience, and we do not take that lightly.
We’d like the opportunity to review your order, understand what happened, and work toward a fair resolution. Please send your order details through our official support page so our team can assist you directly.
Sincerely,
Emblem Boutique | Customer Support Team
DO NOT SHOP HERE
DO NOT SHOP HERE. I was hoping to support a small business but should have read these reviews first. The quality of the dress is completely terrible and nothing like the listing. They require a return to be made to a UK based warehouse, with zero mention of this anywhere on their website. So deceptive and disappointing. They are very clearly a scam.
13 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Arielle,
We’re sorry that your experience did not meet expectations. We understand how disappointing it can feel when an issue remains unsolved or when the support received does not feel helpful enough. That is not the standard we want to provide, and we’d like the opportunity to take a closer look at your case.
Please reach out through our official support channel with your order number or contact information so we can review the details and do our best to assist you.
Sincerely,
Emblem Boutique | Customer Support Team
Ordering was a breeze and the clothing…
Ordering was a breeze and the clothing prices are very reasonable.
12 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Lisa,
We really appreciate your review and the time you took to share your experience. We’re happy to hear that things went smoothly for you. Our team always aims to provide a reliable and helpful experience, so it’s encouraging to know when the customers feel satisfied.
Thank you again for your support, and we’d be happy to assist you again in the future.
Sincerely,
Emblem Boutique | Customer Support Team
I wish I had read the reviews before…
I wish I had read the reviews before wasting my money on this company. My order took almost 3 weeks to arrive, and when it finally showed up, the dress was absolute garbage. The quality is terrible and nowhere near what was advertised.
I've sent three emails trying to get a refund, and all I've gotten is endless back-and-forth with no resolution. They keep dragging it out instead of making it right. I'm now out $70 because this company refuses to stand behind its product.
This has been one of the worst online shopping experiences I've ever had. Save yourself the frustration and don't order from this company.
12 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi J,
We’re sorry that your experience did not meet expectations. We understand how disappointing it can feel when an issue remains unsolved or when the support received does not feel helpful enough. That is not the standard we want to provide, and we’d like the opportunity to take a closer look at your case.
Please reach out through our official support channel with your order number or contact information so we can review the details and do our best to assist you.
Sincerely,
Emblem Boutique | Customer Support Team
Zero stars
Zero stars! F. Garbage. Horrible, cheap product that take forever to receive and then they won’t accept returns. Buyer beware — you’d be better off shopping at a landfill than dealing with these con artists.
27 juin 2026
Avis spontané
Réponse de Emblemboutique
Hi Jane,
We’re truly sorry for the frustration this has caused. We understand that sharing this review comes from a real experience, and we do not take that lightly.
We’d like the opportunity to review your order, understand what happened, and work toward a fair resolution. Please send your order details through our official support page so our team can assist you directly.
Sincerely,
Emblem Boutique | Customer Support Team
DO NOT BUY FROM EMBLEM BOUTIQUE - It's a scam
The dress I ordered took a really long time to arrive, and when it did, it was not like the dress advertised/pictured on their website. The dress was made of flimsy and cheap polyester with the flowers printed on it, instead of the fully lined dress with sheer fabric and 3 dimensional flowers advertised on the website. When I emailed them to return it due to the poor quality of the dress, they emailed me back saying that the dress meets the online description and that they will only refund me 15% of the purchase price and I get to keep the dress. If I want a full refund, I have to ship the dress to a UK warehouse. But even if I ship it, I wonder if they will even refund my money. I should have known better when checkout during purchase didn't have PayPal as an option.
10 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Terri,
We’re truly sorry for the frustration this has caused. We understand that sharing this review comes from a real experience, and we do not take that lightly.
We’d like the opportunity to review your order, understand what happened, and work toward a fair resolution. Please send your order details through our official support page so our team can assist you directly.
Sincerely,
Emblem Boutique | Customer Support Team
If there was a zero
If there was a zero, that’s what I would leave. The dress was nothing like the picture that was represented. I really wish that I had read these reviews first. I am not sending it back, because I am pretty sure that my money won’t be refunded. I think I’ll make a bathrobe out of it. It was supposed to be for a wedding. HA! Completely trash material. They offered to send a replacement for $18 shipping fee. Like I’d really want another one…, EMBLEM5007BOUTIQUE
Funny they now want to verify. I have sent pictures and several emails directly to their customer support. Not once have they offered to refund my money. Just going to call it a learning experience.
9 juillet 2026
Avis spontané
Réponse de Emblemboutique
Hi Judi,
Thank you for taking the time to share your feedback. We’re sorry that this has been your experience with us, and we completely understand why this would be disappointing.
We’d like the chance to investigate what happened and help resolve the issue properly. For your privacy, please send your order number or contact details through our official support channel so our team can assist you directly.
Sincerely,
Emblem Boutique | Customer Support Team
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! Horrendous experience! I wish I would have read the reviews before ordering my dress! Dress came a wrinkled mess! Not even close to resembling the dress that was shown on website. No labels! No size label! Dress did not come close to fitting and I have no clue what size they sent me! They would not let me return the dress after sending them pictures and a long list of reasons of why I wanted to return it. They apologized that I wasn’t happy with my purchase and said all they could do is give me 20% off my next piece of shit purchase! This company is a sham!
18 juin 2026
Avis spontané
Réponse de Emblemboutique
Hi Deb,
Thank you for taking the time to share your feedback. We’re sorry that this has been your experience with us, and we completely understand why this would be disappointing.
We’d like the chance to investigate what happened and help resolve the issue properly. For your privacy, please send your order number or contact details through our official support channel so our team can assist you directly.
Sincerely,
Emblem Boutique | Customer Support Team
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