Jon's response to my query about the need to change my Direct Debit came almost by return email. Octopus provides an immediate and personal answer to individual queries and I find that both professio... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Co-op energy via Octopus has always been good value for us. We are grateful for the options given to us online when the contract ended, and the ability to easily choose the best option, which we have... Voir plus
We have been with Octopus for many years, since they took over Co-Op energy. The prices have always been reasonable, the service fine and the “greenness” pretty good. I have seen interviews with the C... Voir plus
The site was very clear, well laid out and presented, making it so easy to navigate. I had no problems understanding how my accounts were running, or how my bills were calculated. I was informed o... Voir plus
4,8
Excellent
9 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
always give the best advice
always give the best advice suitable to our needs
7 juin 2025
Avis spontané
It’s never been easier to switch…
It’s never been easier to switch tariffs. I have been with octopus for a long time and it would take a lot to make me switch to another provider.
4 juin 2025
Avis spontané
good service great tariffs
4 juin 2025
Avis spontané
Tariff Switching
I have been a customer for some time now and have always been impressed by your customer service and approach to energy delivery. The ease of tariff switching is just the latest example of this.
2 juin 2025
Avis spontané
App is so easy to use....submitting…
App is so easy to use....submitting monthly readings, changing monthly payment amounts, changing the date of payment and even changing tariffs.
29 mai 2025
Avis spontané
Ok with an easy to use site
Ok with an easy to use site, informative and helpful staff.
28 mai 2025
Avis spontané
Clear information presented in a user…
Clear information presented in a user friendly format
27 mai 2025
Avis spontané
Great Service and Very Efficient
Great Service and Very Efficient
Octopus Energy has been amazing throughout my home move. Their team is responsive, helpful, and professional. Submitting readings and managing my account was simple and smooth. One of the best energy companies I’ve dealt with — highly recommended!
27 mai 2025
Avis spontané
It is very easy to navigate and the…
It is very easy to navigate and the information is very clear
27 mai 2025
Avis spontané
As an older person I find the cost of…
As an older person I find the cost of fuel important, also the ease in which I can use the website. So cheaper tariffs and the knowledge that I can speak to a person should I need to if I get baffled is a good thing for me.
26 mai 2025
Avis spontané
Cheap dual fuel fixed tariffs
Cheap dual fuel fixed tariffs, easy to use app and loads of useful information and services
23 mai 2025
Avis spontané
Helpful staff dealing with phone…
Helpful staff dealing with phone enquiries.
23 mai 2025
Avis spontané
Change tariff to slightly cheaper
Change tariff to slightly cheaper, I'm an existing customer and no exit fee. So if prices drop in July 25 I can move to a lower tariff again with no exit fee.
Can't argue with how easy this process is.
Octopus company but co-op tariffs.
22 mai 2025
Avis spontané
Simple and clear web site instructions…
Simple and clear web site instructions to change tarrif.
21 mai 2025
Avis spontané
Top quality
I have been with Octopus Energy for several years now. Their service, ethics and prices continue to be the best. In a world where we are encouraged to shop around for deals I feel confident I do not need to do this for my gas and electric when supplied through Octopus Energy.
21 mai 2025
Avis spontané
Competitive pricing and clarity of website.
Competitive pricing, including use of renewable energy, and efficient management. Clarity of website with different options available, including change of debit amount if in substantial credit. In short, I am still pleased I switched to them years ago.
20 mai 2025
Avis spontané
Co-op Energy gives excellent service…
Co-op Energy gives excellent service and aligns with our green and humanitarian ideals.
19 mai 2025
Avis spontané
Always good prices & easy to renew
19 mai 2025
Avis spontané
Good website
Good website, easy to understand and to date I have had no problems with Octopus energy.
19 mai 2025
Avis spontané
Easy to switch but differences between…
Easy to switch but differences between account types not clear.
16 mai 2025
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.