Eon Drive Avis 

Absolutely shocking
The charger fails to work 75% of the time
Have to reboot it every time I try to charge car, and I daren't charge overnight as it's so unreliable
The app is pathetic and never works correctly
The customer service and alleged tech support is rubbish, no-one seems to want to understand the problem, let alone offer a solution
£1100 wasted
IGNORE EON AND BUY FROM ANY ALTERNATIVE SUPPLIER

Absolutely shocking customer service!
Booked a video survey which they never called me to go through.
When I called them I was advised my appointment had fallen off the booking system (no e-mail or call to tell me this) and that the next available appointment was in a further 10 days...
His words were "We're really behind on these" which doesn't give much confidence around their service in general.
I was going to go with one of their chargers and tariffs but I'll look elsewhere now.

Disappointed that such a simple product like the EON Drive tag doesn’t work at my usual charging station. Instead of a quick solution, my request was just passed on without any clear response. I expected faster and more helpful support for such a basic issue.

Ich bin in ständigem Kontakt mit EON Drive, doch es tut sich absolut nichts!! Seit November ist das Laden über meine Wallbox nicht mehr möglich. Ein Firmware update und eine Neukonfiguration zur Aktivierung der Ladekarten (privat und geschäftlich) würde reichen. Also kein wirklich größer Schritt. Seit 6 Monaten werde ich vertröstet:“ Es kann noch dauern“. Ein unfassbar schlechter Service begleitet von einer Gleichgültigkeit, die seines gleichen sucht. Letzte Gespräch Anfang April geführt mit dem Ergebnis Geduld zu wahren. Peinlich, peinlicher, EON Drive.

I’ve waited 2 years to do this review because i don’t generally rush to judgment on any product where there’s obviously a learning curve to get to know its functionality, or where my limitations technology-wise might be the problem. or at least not help.

But I’ve had enough with Eon’s EV home charging service. From the outset their charging unit, which I paid c£1100 to have fitted, was erratic such that I lodged a complaint within the first few weeks and eventually only paid for it, about 4 months after it was fitted, because I’d had a run of 5 or 6 charging sessions when it all seemed to work ok.

That has proved to be the exception, because in the 20 months that have followed, I’ve had no more than 1 out of 6 successful charging sessions. Usually I come back to the car either the next day, or 2-3 hours later to find the charger either showing solid green (power to the charger but not charging) or no lights at all, despite the app showing “plugged in and charging” for the last few hours. I’ve invariably had to reset the unit by switching it off at the mains, after which it usually charges ok on the next session, which tells me it’s the unit, not the car.

Eon’s technical support team are well-intentioned, but useless because all they do is reset at their end, which is no different to me doing a hard reset at my end. I’m not a technophile but my hunch is that the main problem has been caused by whoever decided that they needed a “Pending” phase when the unit fires up, apparently because they assume that we’re all waiting to charge our cars at midnight to get a cheap tariff, and therefore bring down the National Grid with the power surge (guys - forget that; we’re just trying to charge our cars whenever we can, because it’s so unreliable). Generally it goes into “pending” ok, but only once in a blue moon does it then go into the charging sequence.

AVOID

Do not buy this if you need to rely on it working.

Regularly needs to be reset/rebooted to work and every c.6 mths requires an engineer to mend it.

I combined this purchase with moving to a tariff that encourages me to charge overnight so I only find out it hasn’t charged when I come to use it in the morning.

Engineer call out takes at least a week - and can be longer.

Luckily I have a hybrid so whilst very frustrating I have an alternative. You couldn’t have a full EV and rely on this product.

If I can put 0 star, I don't mind it. It is so frustrating to register my account for my EV car charger. Keep contact customer service but keep postpone the activation schedule.

I was shocked to experience such a frustrating system from a company I used to trust. If your account balance drops below £10 while charging, E.ON automatically charges you £15 repeatedly until the charge is stopped or completed. Any leftover credit from these charges is nearly impossible to reclaim.

There’s no clear explanation on how to get your money back; I had to dig through the T&Cs to find that you need to email them. Unfortunately they never respond. A process that should be automatic is instead a complete nightmare.

Well done EON for setting up a charging business and failing at the most basic customer friendly processes. Avoid if you can.

Extrem langsam. Besteht auf aufpreispflichtige Vorabprüfung, obwohlnur eine bestehende Wallbox getauscht werden soll. Dabei besteht man auf die Installation von zwei Überspannungsschutzschaltern, obwohl diese erst seit 2016 verpflichtend sind (beim Tausch einer Wallbox wird die Installation nicht geändert und daher muss auch hier nichts geändert werden). Dafür will man Apothekenpreise. Außerdem will man noch 130€ für die Anmeldung beim Netzbetreiber, obwohl, wie gesagt, eine bestehende Wallbox getauscht werden soll. In Summe dann 3.500€!

Man wird das Gefühl nicht los, dass der Kunde hier massiv systematisch über den Tisch gezogen wird.

Leide kann ich auch nichts gutes von EON Drive melden! Ich habe im Dezember online den Check für die Installation einer Walbox beauftragt und so wie die angegeben 200,-€ dafür bezahlt. Nach ganzen 8 Wochen kam dann auch schon einmal jemand von der Firma Ation (Subunternehmer) ,,hochmotiviert'' und schaute sich die Elektroinstallation an und sagte...Das muss alles neu!?? Das Entspricht nicht den hohen Standart von EON! Die Zähler (5 Partei Mietshaus) sind von EON. Die Kosten für ldas Erneuern liegen ab 4000,-€ aufwärts. Als Hinweis gab er mir, dass man doch einen Elektriker aus der Umgebung nehmen soll der hätte nicht die hohen Standards von EON einzuhalten. Ab da war mir klar das es sich hier um ein reines Verkaufsgespräch handeln musste. Die Firma hat einfach keine Zeit (Lust) sich mit so kleinen Aufträgen zu belasten. Die Firma Ation und EON wurden von unsere Erfahrungen informiert mit dem Kostenpflichtigen Check. Bisher noch keine Reaktion (2 Wochen her) Es ist schon ein cleveres Geschäftsmodell bei EON / Ation.....lassen sich die Kostenvoranschläge vorab bezahlen und versuchen völlig überteuerte Angebote beim Kunden durchzusetzen. Wenn der Kunde das nicht will sind die Kosten für das Verkaufsgespräch vom Kunden bezahlt! Ich weiß nicht ob EON über das gebaren der Firma Ation Kenntnis hat. Da bin ich noch daran. Auch den hohen Standard den EON angeblich hat ist zu erklären. Zum Abschluss noch soviel: Ich habe den Hinweis des MA der Firma Ation umgesetzt. Tatsächlich hat mir ein Elektriker ein Angebot gemacht für die Installation der Walbox. Es gibt hier überhaupt keine Probleme diese zu Installieren. Ein Tip: Gebt kein Geld aus vorab aus bevor Ihr nicht die Leistung bekommen habt! EON sollte seine Subunternehmer besser prüfen bevor man mit seinen Namen Rechnungen erstellt ohne das eine wirkliche Leistung erbracht wird. Die Prozesse bei EON bezüglich Kundenfreundlichkeit sind stark verbesserungswürdig.

The owner of this platform is completely unprofessional. When I rented out two of my cars on his platform for months, a renter—who wasn’t even the person on the booking—ended up getting one of my cars towed due to having a suspended license. I reported this to the company, and they did nothing to address it seriously. Instead, they told me I wouldn’t be paid my full rate, even though the renter kept my car for days past the original booking.

They claim to vet their renters, but it’s all a lie. Their customer support is unresponsive, and the app itself doesn’t function properly. When I raised my concerns, the owner dismissed them, saying he had "thousands of cars to worry about," making it clear that my situation was not a priority.

To make matters worse, they refused to reimburse me for anything related to the unauthorized renter or the towing incident. This company is completely unreliable—stay away!

Absolutely shocking pile of crap. Everyime I have had to charge my car at home there is s fault with the crap thing even had to replace parts before it was 1 year old. I'm totally disgusted with this. I'm needed to charge my car tonight to drive to cumbria to see my dying mom and now I'm screwed.

Eon technicians who installed the EV charger were friendly and polite. However after completing the install and explaining how to use the charger, I was advised to 'use the RF card' to charge. After using the charger for a short while I came to believe the advice was quite likely because Eon were aware their charger was not completely reliable. Very disappointed in this part of Eon and costly to me (if I want to change the charger to a reliable one).

Ich habe eine Wallbox bestellt und installieren lassen. Nach 3 Monaten ging sie plötzlich nicht mehr. Der Kundenservice war über 2 Monate überhaupt nicht erreichbar. Dann habe ich sie privat tauschen lassen und wollte die alte defekte Box zurücksenden. Das wurde abgelehnt (nach weiteren 2 Monaten). Weil ich sie nicht bei EON installieren lassen haben, können sie mir nur ein Kundenservice schicken und 400€ in Rechnung stellen, falls sie nicht kaputt ist (die Box hat nur 200€ gekostet).
Finger weg ... !!!

Vestel EVC04 Wallbox von EON gekauft, von Elektriker installiert. Von Tag 1 an zeigt die Ladestation "deaktiviert", Seit 2 Wochen habe ich den Kundendienst von EON jeden zweiten Tag angerufen, bisher keine Reaktion des technischen Dienstes. Ich bin nicht gerade übewältigt von diesem Service

I so wish I'd have read these reviews before ordering my charger. I've had exactly the same experience as many people here. Only charges 50% of the time, meaning that I can't go to bed trusting it will charge on the cheaper overnight setting. Thankfully I've not paid for the unit yet, so have some leverage, but its not the point. I trusted the Eon name as a long-term energy supplier to both my home and my business but have been badly let down.

App til ladning virker sjældent. Laderen ved Øresundsbroen p vej mod Danmark har så kort en ledning at man skal bakke op på fortorvet for at nå. Her virker app heller ikke. Nu holder jeg halvt ude på vejen med et fladt batteri.

Absolute rubbish!!! It charges twice a week as it should and for the rest of the time I’m up at 0200 to make sure and end up spending an hour trying to restart it etc!
Less than 50 percent of the time it works as planned and the majority of time it’s a major headache and anxiety causing. The app is connected to somewhere else - it doesn’t correlate to the charger at all!!
Absolute, and I don’t say it lightly, total waste of time!!

Brought a Eon Drive Charger and its been more than a month now I cannot use the Eon app to start/stop or schedule charging. Having to use the RFID tag every time. Technical support seems to have little understanding of the problem to resolve the issue.
There are ongoing technical issues within the app that keep asking me to log back in.

EonDrive Vestal EV04 installed by E.ON in July 2003 and did not function properly until November 2023 (4 months). On installation the E.ON engineer was unable to commission the charger due to repeated PEN fault's caused apparently by high voltage supply. He contacted the DNO and an engineer turned up within an hour and tested the voltage supply to the property and found the voltage supply was within the permitted range. The E.ON engineer left leaving the charger disconnected! Two weeks later another E.ON engineer visited to commission the charger, and after approximately 90 minutes after repeated PEN faults he got it to work and left. I complained to E.ON Drive and they advised I should contact the DNO to request that the supply from the substation be ‘tapped down’ to a lower voltage. At this stage I refused to pay E.ON for the installation until I was confident the charger was fit for purpose. The DNO placed a voltage recorder on the meter and again determined that the supply was within permitted limits. I formerly complained to the DNO and the result was that as the voltage supply was within permitted limits (230 volts +10% = 253 volts max), I should ask the installer to provide a different type of charger. I supplied E.ON with a copy of the outcome of my complaint from the DNO, but E.ON still maintained that there was no issue with the charger and the DNO was responsible, as a voltage higher than 253 volts would cause the charger to cut out. In November 2023 I received a call out of the blue from a DNO engineer who advised that the voltage at the local substation had been tapped down and since then the charger has performed generally well with a few PEN faults being experienced.
Over 15 months I have been passed between E.ON and the DNO with each blaming the other.
I contacted E.ON in February 2024 to advise that I was happy to negotiate a discounted settlement for the installation cost that reflected the inconvenience experienced while the charger was generally useless for over 4 months. E.ON contacted me yesterday demanding the full installation cost stating that the issue was not with the charger but with the DNO and that I should seek compensation from the DNO.
Tonight E.ON have remotely disconnected the charger because it seems I won’t bow to their bully boy tactics.
Dealing with E.ON is extremely frustrating as they do not take responsibility or attempt in improving customer relations. My advice is stay well clear . Next step another formal complaint and hopefully for independent adjudication.