Eon Drive Avis 

Hände weg von E-ON DRIVE!!!!!
Vor 10 Monaten habe ich bei eon-drive eine Vestel Wallbox gekauft. Am 20.9. habe ich einen Fehler bezgl. des MID zählers gemeldet und bis heute 24.10. darauf keine Antwort erhalten. Seit 17.10. schliesslich lädt die Wallbox nicht mehr und wird auf der eon-drive App als „deaktiviert“ gemeldet. Auch diese Bitte um Support blieb trotz fast täglicher telefonischer Urgenzen bis heute unbeantwortet. Mein Fazit: Hände weg von E-ON DRIVE!!!!!

My experience with EON's EV charger installation and customer service has been nothing short of a nightmare, stretching from October 2023 to May 2024, and still, my EV charger remains non-functional.

During the initial video consultation, EON flagged potential issues with the consumer unit but assured me the installation could move forward. On November 13, 2023, the technician completed the installation, only to mention a voltage problem for the first time, stating that a red ring on the charger would indicate issues. The charger initially worked but failed to charge reliably overnight.

I immediately reported these problems to EON, who advised me to contact my Distribution Network Operator (DNO), SP Energy Networks. The DNO found no voltage issues, and I relayed this information to EON, requesting that they recalibrate the charger. Rather than address the issue, EON replaced the charger in January 2024, but the same overnight charging failures persisted.

Despite my continued documentation of the issues and repeated complaints, EON failed to provide an effective resolution. They escalated the matter internally but made no meaningful progress. In February, EON insisted on installing their own voltage meter, dismissing the DNO's findings, which only added more delays. To make matters worse, they threatened fines over a meter I never even received!

By March, after months of issues, EON was still blaming voltage despite the DNO's evidence to the contrary. They dragged their feet on every step, even after I agreed to involve the Utilities ADR scheme at their suggestion in April. After nearly two more months of waiting, they sent a deadlock letter in May 2024, acknowledging the unresolved complaint but still offering no solution.

I have even been to the UADR to help resolve this issue and despite highly detailed records and case notes, they said to keep going with this diabolical service.

Throughout this entire ordeal, EON’s response has been nothing but delay, denial, and disregard for the facts. Their inability to address verified data from the DNO and resolve the issue has left me with a non-functional charger for over a year, causing significant inconvenience.

I cannot stress enough how poor their service has been, both quality and customer care. If you're considering EON for EV charger installation, save yourself the time, money, and frustration—look elsewhere.

Had a charger installed at my property in March 2024 by eon. August 2024 I have contacted eon to have the charger removed and relocated to another property as I didn’t want to void the warranty by doing it myself. It took a week for an over the phone survey to be conducted and another 2 days for an answer to be given. The Answer given was “eon doesn’t offer this service anymore”. I work for eon and know the rules have changed regarding removal but the rules changed during the time I was waiting for a survey to be done after contacting the company. (I know this as I speak to several EV installers). So not only have I spent £800+ on a EV charger they are offering £100 discount on a new charger install.

Banditen....Lüge und Betrug.....für 70 kw/h (S Tarif ) habe ich Rechnung von 63 euro gekriegt......fujjjjjj......Finger weit weg von E.On

WAll Box nicht mehr Nutzbar,
im März ist das Backend abgeschaft worden. Nun haben wir eine Wallbox, - die nicht mehr nutzbar ist. -
Hilfe von Eon ? nicht möglich- Mitarbeiter sind nett, jedoch helfen können Sie nicht. Was bleibt übrig- wurde mir auch so von Mitarbeitern mitgeteilt. Eine neue zu kaufen. !! Nachhaltig ist was anderes.....

Hände weg von Eon Drive!
Nach der Umstellung von der eCharger app auf die eConfig app, funktioniert gar nichts mehr. Wallbox hat fast 4000 insgesamt gekostet. Obwohl die Wallbox noch garantie hat, weigert sich Eon diese zu tauschen. Obwohl Eon Milliarden an Umsätzen macht, behandelt Eon Kunden wie letzte Idioten. Die Firma ist einfach unseriös

Do not under ANY circumstances purchase an Eon EV Charger.

11 months of a product that is clearly not fit for purpose. The Eon support line is shambolic, after being offline for months the latest suggestion yesterday was to switch it off and on again. Meanwhile the ‘2nd line’ technical support is even worse, they don’t call back when promised and if they do then blame everything and everyone else, for example my broadband - I’ve now changed my broadband supplier, had a broadband engineer out and still exactly the same problems.

Eon should be utterly ashamed to be putting their name to this product, and for the stress and anxiety their product and terrible customer service is causing.

I’m seriously thinking about setting up a support group for those customers impacted by this product and to raise awareness market wide about how terrible it is. Something needs to be done. If you’re reading this because you’ve also in despair with an Eon charger then I really do sympathise.

WARNING Do consider using Eon Drive !!!
Nobody knows what they are doing.

Absolutely terrible !!!!

Had the eon charger installed last oct23,have had numerous problems with the charger going offline and hence not charging overnight as it did tonight. Being awake I double tapped the rfid card and it started charging, still had the blue light flashing though. I’m sure the issue is with the app not the charger because my app is showing the charger as offline but it’s working now with the app showing offline The helpline is pretty ineffective as all they can do is reboot the charger. It frustrating as you need the car to be charged for the morning but can’t trust the charger

I finally got a call from Eon who said it must be my wifi and that a wifi extender was required. Ok, so I popped out to my local Currys, explained the problem and purchased a wifi extender. Result - no change, the charger will not stay connected. It drops out after a few hours or longer. Fortunately I have not paid for it and have told Eon either fix it or take it away. NO RESPONSE so NO PAYMENT.

Plötzlich werden monatlich 1,99 abgebucht. Einmal bei eon-Drive.de geladen und in der Abo-Falle?!

Den Kundenservice empfand ich nicht als hilfreich. Irgendwie bekommt das Gefühl, dass eine KI die Antworten formuliert, denn Kundenorientierung oder eine zufriedenstellende Lösung sucht man vergebens.

Haben Ladetarif S (7EUR = 10kWh), damals noch bei Elvah gebucht und über 80kWh angespart. Nach Übernahme Elvah's durch Eon wurde am Preis nichts verändert, allerdings an der Dauer. Jetzt ist das bereits bezahlte Guthaben nur noch 3 Monate gültig. Nach Kündigung bekamen wir eine Mitteilung das Restguthaben von über 50kWh zu verladen. Ging allerdings nicht mehr, da Tarif gekündigt wurde. Als Lösung bekamen wir angeboten doch den Tarif S zu buchen (also wieder 7EUR zu bezahlen), damit wir unser bereits bezahltes Guthaben verbrauchen zu können. Seltsam mafiöses Verhalten. Bereits bezahltes Guthaben nach Kündigung nicht mehr verladen zu können. Hoffentlich wird aus Eon ganz schnell Eoff.

Disappointing. Keeps disconnecting from the Wi-Fi making overnight charging next to impossible. It should be a simple process to charge, but isn’t. Agree with the review’s below.

Mein Arbeitgeber bietet ein Rückvergütungsporgram für Wallboxen via ein Drive and und es ist ein kompletter scam. Das Angebot ist 3x so hoch wie das von einem lokalen Techniker, aber da es keine Alternativen gibt können die da machen was sie wollen, auf jeden Fall die Finger von lassen wenn es eine andere Alternative gibt. Dann kommt noch dazu „am Telefon können wir leider keine Aussage machen“ und email Wartezeit beträgt 2 Wochen. In einem Wort zusammengefasst: Saftladen

If Zero were a Star option Eon Drive would’ve won the prize.
Survey and install was Ok at best, but it didn’t work.
Everytime I want to charge the car it’s “Red” fault.
Waste of money. Use anybody elses equipment other than Eon. Doesn’t work, not fit for purpose. 4 weeks in and many calls and tomorrow’s will be remove this ship of my house.
AVOID!!!

I wish I have of read the other reviews before spending a £1000 for the charger.
On the plus side, installation was good, neat and on time.
The Vestel charger itself is not fit for purpose. I keep getting the red ring of death and when that does not happen the charge disconnects from wifi (ceasing charge) and has to be hard reset from the fuse board. This has lead to sleepless nights wondering if the car will charge overnight in order to drive to work the next day (120 mile round trip). I have been using the charger for six weeks and the red ring has subsided but the general disconnect from WiFi happens around 3 times per week. I don't understand why the unit does not auto re-connect to WiFi like every other appliance / gadget.
The charger is by the front door, right next to a ring doorbell which never looses connection; The WiFi router is in the study above the porch so range or signal strength is not the issue, it is the box itself.

I had an Eon Drive charger fitted over a week ago. It doesn't work. Just get a constant red light indicating a fault. Phoned several times just get told my issue has been forwarded. They cannot offer any help and have no timeline as to when it will be fixed or repaired. Back to using the 13 amp socket.

Utter rubbish

Lousy service. I booked appointment for video conference call two weeks ahead, they cancelled it the day before, took about 4 phone calls and long waits to rebook another 10 days ahead. Again they did not make the appointment, did not notify me. They were the approved supplier through Nissan for car chargers.Nissn think again. Avoid them