EPCS DIRECT Avis 446

Maddison and Andrew were really responsive in setting up the assessment appointment
Maddison arrived on time, explained things clearly, had a professional and friendly approach and helped provide the certificate same day
Excellent experience

Came within 48 hours. Report available same day. Really good service and nice guy. Cheers.

Arrived on time straight down to business no messing about. Very polite and gets the job done. Paperwork back next day 10/10 can't ask for any more.

First class service. Fast and efficient. No messing around, very professional. So pleased I picked them.

Drew was friendly and approachable, answering all my questions about energy efficiency improvements. He gave practical suggestions that went beyond the standard report. I now have a much better idea of how to make my property more efficient."

I paid my deposit on the website, not realising that my area is not covered. This does not seem to be overtly clear on the website (more of a small text kind of thing) but it will still take your money.
I heard nothing back so chased it and got on the phone with a pleasant chap who told me my area is not covered. He canceled the job and told me I would get my money refunded in 3-5 days.

It has now been two weeks and no refund. I've emailed them again to ask for my money back but really I think I know enough to review here (even if I get my fiver back, I've wasted time checking and chasing). I get the impression from other reviews that this is a good company with good people, but the flawed website has led to me and others (you will find the other similar reviews) effectively being robbed of a fiver, and it seems they have done nothing to fix that.

Andrew came down to carryout an EPC on my property. He took time to explain the new government regulations to not include the garage in the measurements. He detailed well all the new features of the house to include the additional solar panels, battery. He also mentioned the bank cash back reward incentive for those who have a A or B rating on their EPC.

Good job and very fast

Great communication, super prompt survey all done at a great price. Highly recommended!

Booked them online using their website. We had to enter our postcode in order to do this. We heard nothing for 3 days and when we chased they just said we don’t cover your area and we’ll send you money back. Very poor service and still waiting for our money back. Why did their website not highlight the fact they don’t cover Norfolk at the time of booking. Very annoying and wasted 3 days not to mention the refund still not appearing. Definitely check before you use !!!!

Karim was quick, professional and efficient. He was very polite and treated our home with respect. Thank you Karim

Survey done was quick and efficient
Thankyou.

Karim was excellent, communication was good, efficiently did the survey and uploaded the report. All went smoothly from start to finish. Recommended him to my Estate Agent as well.

Very good service. Recommend them.

Great service. Quick reply and appointment

Incredibly quick, cost efficient pricing and on the day incredibly friendly and professional. Would definitely recommend.

Very professional and polite. Answered all our questions and certificate received very quickly!

Very efficient. Very fast to get an appointment and professional on arrival. Would definitely book again.

Drew responded immediately to my request for an EPC assessment of my house. From his arrival through his thorough inspection he was most courteous and very pleasant. I received my EPC notification within a matter of hours. Excellent and professional service, highly recommended.

Karin was great but unable to get my deposit back, as promised & detailed on invoice. No one answers the phone or replies to emails. Would not recommend