Excellent service. Quick efficient,all completed in a few days of order. I will definitely use them again. Didn’t know it could be so easy.
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Lisez les avis des autres
Prompt and proffessional. Efficient is use of time. Minimum disruption to tenants. Explained changes in the processs since last certified. Possible improvements, their costs and savings. Would reccome... Voir plus
L'entreprise a répondu
They called immediately, booked in for doing EPC the following day. Turned up on time, got on with the job, no nonsense, and sent the completed certificate 1st thing in the morning on the day after su... Voir plus
L'entreprise a répondu
Easy call to book Flexible h booking to fit in with tenants who work night shift Speedy notification of outcome
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
5D The Tanneries, PO14 4AR, Titchfield, Royaume-Uni
- 0203 327 2173
- info@nationwideepc.com
- nationwideepc.com
4,6
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Efficient service and quick on delivery
20 mai 2026
Good value but poor communication
Good value but poor communication, did not turn up for 1st appointment with poor communication throughout.
13 mai 2026
The assessor was very courteous and…
The assessor was very courteous and polite and professional, not at all intrusive
20 mai 2026
Réponse de Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you found the service prompt and efficient. Providing a quick and reliable experience is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Réponse de Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you found the process quick and straightforward, from booking online through to completion within just a few days. Providing a fast and efficient service is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Great service
17 mai 2026
Réponse de Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you were happy with the service. Providing a reliable and positive experience for our customers is always our priority.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Excellent service
Excellent service. Quick efficient,all completed in a few days of order. I will definitely use them again. Didn’t know it could be so easy.
14 mai 2026
Réponse de Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you found the service quick and efficient, and that everything was completed within a few days of your order. It’s great to know the process felt simple and straightforward for you.
We truly appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
Réponse de Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you found the website easy to use, the response quick, and that you received excellent service from the engineer. Providing a smooth and professional experience from start to finish is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
They were efficient in carrying out the…
They were efficient in carrying out the job required
12 mai 2026
Réponse de Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you found the service efficient and that the job was carried out as required. Providing a reliable and professional experience is always our priority.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
APPOINTMENT MADE QUITE QUICKLY
APPOINTMENT MADE QUITE QUICKLY - WORK CARRIED OUT QUICKLY AND CERTIFICATE ISSUED IMMEDAITELY AFTER ASSESSMENT
12 mai 2026
Réponse de Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear the appointment was arranged quickly, the work was carried out efficiently, and that you received your certificate promptly after the assessment. Providing a smooth and timely service is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
A good experience
The agent was very punctual and polite and the whole process from start to finish was nice and easy
11 mai 2026
Réponse de Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear the agent was punctual and polite, and that you found the whole process from start to finish nice and easy. Providing a smooth and professional experience is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Very good service
2 mai 2026
Réponse de Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you were happy with the service. Providing a reliable and positive experience is always our priority.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
No contact after paying for EPC
I paid £79 for an EPC on 1st May 2026. I need an EPC asap and I went with Nationwide EPC because their website says "Our turnaround time is generally 3 working days but can often do same/next day appointments". I got an email on the 1st May saying someone will contact me within 24 hours to arrange a date for the EPC. No one ever contacted me. I then proceeded to call and email multiple times over the next 10 days with no response to my emails and no one ever answering the support phone line after being on hold over 20 minutes. Today (11 days after I paid for the EPC) I emailed a final time asking for a refund as I've ended up booking in with another company. Funnily enough someone from PropCert called me less than an hour after I emailed to ask for a refund to arrange the EPC. I explained I no longer required one and wanted a refund. The gentleman told me he didn't know how to deal with refunds and said he'd pass my details on... not expecting anyone to contact me at this point to refund me the money but I will be taking it further if I don't get the money refunded.
1 mai 2026
Avis spontané
Réponse de Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you found it easy to book and that the EPC was carried out quickly and to a high standard. Providing a fast, reliable, and professional service is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Easy call to book
Easy call to book
Flexible h booking to fit in with tenants who work night shift
Speedy notification of outcome
8 mai 2026
Réponse de Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you found the booking process easy and that we were able to accommodate your tenant’s night shifts. It’s also great to know you received a speedy notification of the outcome.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
What a nightmare trying to get an EICR…
What a nightmare trying to get an EICR report done, over 3 weeks of trying and 3 different electricians... of which none responded! I ended up cancelling and requesting a refund.
25 avril 2026
Poor assessor and no customer service…
I placed an order with Nationwide EPC back in April. The order process was very straightforward and for £79 appeared a bargain. The order was passed to an organisation called Propcert and then onto the assessor, who worked for a third company. Two days after I was advised the assessor would call me he did, a day late. Not a big issue. He offered me a 9:00-13:00 visit window and 'could not' be any more specific. I arrived the the property for 9:00, was called at 10:00 with my 30 minute notice of arrival. The assessor arrived at 10:30. He advised me that he would take about 10 minutes to do assessment, it actually took 15 as we went outside so he could photo the solar panels. The assessor asked if he could stay on drive to do his report. I think he was on drive for about 15-20 minutes.
The EPC was actually available the same evening, a day earlier than suggested. The assessor missed two thermostats, one for rooms, the other for a feed to the hot water tank. He included nothing positive relating to the 16 solar panels. He did ask if I had the FIT certificate for the panels. I said not as my sister held this.
I complained to Propcert via thier info mailbox and replied to a Propcert salesman who tried to sell me additional services. I included photos of the two thermostats as well as a photo of the FIT certificate. In early May I emailed the assessor directly to ask for a corrected cert or revisit. I included all the photos to support my complaint. I have heard nothing back. So £79 is NOT good value. Please avoid.
22 avril 2026
Réponse de Nationwide EPC
Thank you for your review.
We’re very sorry to hear about your experience, particularly regarding the communication delays, the concerns raised about the assessment details, and the lack of response to your follow-up queries. This is not the standard of service we aim to provide, and we fully understand your frustration.
We also apologise for the inconvenience caused in relation to the coordination between parties and the issues you’ve highlighted around the EPC content and subsequent communication.
If there is anything we can do to help resolve this matter, please email info@propcert.co.uk with your order details so we can investigate this thoroughly and ensure it is reviewed by the appropriate team.
Kind regards,
Hayley
Customer Service Manager
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