Excellent service. Quick efficient,all completed in a few days of order. I will definitely use them again. Didn’t know it could be so easy.
L'entreprise a répondu
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Lisez les avis des autres
Prompt and proffessional. Efficient is use of time. Minimum disruption to tenants. Explained changes in the processs since last certified. Possible improvements, their costs and savings. Would reccome... Voir plus
L'entreprise a répondu
They called immediately, booked in for doing EPC the following day. Turned up on time, got on with the job, no nonsense, and sent the completed certificate 1st thing in the morning on the day after su... Voir plus
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Easy call to book Flexible h booking to fit in with tenants who work night shift Speedy notification of outcome
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À propos de l'entreprise
Coordonnées de contact
5D The Tanneries, PO14 4AR, Titchfield, Royaume-Uni
- 0203 327 2173
- info@nationwideepc.com
- nationwideepc.com
4,6
Excellent
7 k avis
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A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Quick prompt service & much cheaper…
Quick prompt service & much cheaper than the estate agents wanted us to pay. Got the job done hassle free.
24 novembre 2025
Réponse de Nationwide EPC
Hi John,
Thank you so much for your great review 😊
We’re really pleased to hear you found the service quick, prompt, and hassle-free, and that we were able to offer a more cost-effective option for you.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
I booked an EPC on the Tuesday the 17th…
I booked an EPC on the Tuesday the 17th March - paid my money, then received an email saying that the assessor would contact me within 24 hrs. Well, 48 hrs came and went. On the Friday, I rang only to be told that they would have to allocate another person. My property was now being viewed with no epc or even one in the pipeline.
Another assessor was allocated! who contacted me on the Monday, saying he could do it for a week.
I’ve obviously have had to go elsewhere and that company will be here within 48 hrs of booking.
23 mars 2026
Avis spontané
Réponse de Nationwide EPC
Hi there,
I’m really sorry to read about your experience, and I completely understand how frustrating this must have been—especially when you were working to a timescale and needed the EPC arranged quickly.
We clearly let you down here. You should have been contacted within 24 hours as promised, and having to chase us, only to then be told a new assessor needed to be allocated, is not the level of service we aim to provide at all. I also appreciate how inconvenient it was to then be offered an appointment a week later, leaving you with no choice but to go elsewhere.
Please accept my sincere apologies for the lack of communication and the delays you experienced throughout. This is certainly not the standard we expect, and your feedback has been taken on board so we can address this internally.
I can confirm that a full refund was issued on 23rd March, and I hope this has now reached your account.
If there is anything further I can do for you, or if you would like to discuss this in more detail, please don’t hesitate to contact me directly at info@propcert.co.uk
.
Once again, I’m very sorry for the inconvenience caused, and thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
Unhelpful Staff
I booked an EPC through this company because their advert clearly states “no misleading front prices, no hidden charges, simple process – order your EPC today.” After paying, I was told someone would call me tomorrow, which completely contradicts the expectation set by the advert. When I called to query this and request a refund, the customer service representative, was dismissive, repeatedly talking over me and being less than helpful. She insisted the policy was that someone would call within 24 hours and claimed the advert didn’t say “today” — however it clearly does say “order your EPC today,” which is why I booked in the first place. I was then transferred to another department for the refund, but the phone rang continuously with no answer. I had to call back again and speak to the same person before finally being told someone might call me back later today. Overall the experience has been frustrating, misleading and a waste of time.
12 mars 2026
Avis spontané
Réponse de Nationwide EPC
Hello Louise,
Thank you for your email.
I can confirm that your order was placed on 10th March, and an appointment was arranged for the next working day on 11th March. This is actually ahead of our usual average turnaround time of 3–5 working days, so we were pleased to be able to secure such a prompt appointment for you.
The EPC report is currently being finalised and will be uploaded by the end of today. I do apologise for any concern or inconvenience caused while waiting for the report to be completed.
If you require any further assistance in the meantime, please don’t hesitate to contact us at info@propcert.co.uk, and a member of the team will be happy to help.
Kind regards,
Hayley
Customer Service Manager
Thomas was very informative
Thomas kept me well informed every step of the way. He was always polite when I spoke to him.
He arrived on time very cheerful and quickly spoke to me about where he needed to investigate.
He was prepared for looking onthe loft area.
He asked just a couple of questions.
Very very pleasant chap and I would recommended him every time.
Thank you Thomas
9 mars 2026
Avis spontané
The man was lovely early and it didn't…
The man was lovely early and it didn't take long
24 janvier 2026
Booked me in quickly and kept me informed all along the processes
Booked me in quickly and
16 janvier 2026
Great experience. Happy to recommend.
Easy to order the EPC assessment, at very competitive pricing. Person who came to do the assessment was professional and courteous. No complaints at all. Will be happy to use them in future for our BTL properties too.
17 décembre 2025
Easy to book and pay online
Easy to book and pay online. Good communication via email and easy to confirm/arrange the appointment. We will definitely use these services again in the future. Many thanks.
18 décembre 2025
An appointment was made within a few days of asking a few…
An appointment was made within a few days of me enquiring. The accessor turned up on time and was very efficient and pleasant. The certificate was available within two hours on line. Very pleased thank you
16 décembre 2025
Quick and easy!
Really easy and quick to book. EPC completed within a few days. Really good work.
18 décembre 2025
Very quick service and cheaper than…
Very quick service and cheaper than local firms.
18 décembre 2025
The guy who did the EPC very pleasant …
The guy who did the EPC very pleasant explained everything regarding the epc . Thanks Pat Shipley
18 décembre 2025
Very efficient with everything
Very efficient with everything , email acknowledgement , once order placed to visit re survey
16 décembre 2025
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