My experience wasn’t great. Received perching still on time. Assembled it to finf one leg would not adjust as it was jammed solid . Spoke to young man who asked for photos. Sent immediately, only to r... Voir plus
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Lisez les avis des autres
the web site was easy to use found what i reqired fast, the ordering was also easy with nice secure site, I recieved my parcel 2 days later by a very helpful and polite driver he helped get it into t... Voir plus
My old NHS crutch broke irreparably. My new replacement, much better than the original as it is lighter but still strong, arrived the next day. the new crutch is colourful and easier to clean.
L'entreprise a répondu
Great communication right from ordering through to the delivery. Kept up to date all along the way. Packaging was excellent as well. If I needed further equipment I would deffinately consider using t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
- Matériel et équipement d'hôpital
- Fournisseur d'équipement de physiothérapie
- Magasin de fauteuils roulants
Écrit par l'entreprise
Essential Aids has been a UK top provider of disability aids, mobility aids and daily living aids since 2004. We offer a wide range of aids for elderly and disabled people, including crutches, wheelchairs and accessories, bathroom aids, toilet aids, kitchen aids and dressing aids. We supply direct to the public as well as schools, local authorities and the NHS.
Coordonnées de contact
Essential Aids (essentialaids.com) Limited, Unit 2 Bruntcliffe Trading Estate, Howden Way, LS27 0TF, Leeds, Royaume-Uni
- 01273 719 889
- customerservice@essentialaids.com
- essentialaids.com
4,8
Excellent
6 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Grab rail
First time I've ordered. It was dispatched quickly and arrived a couple of days later. Happy with the grab rail
21 mars 2026
Réponse : Essential Aids
Thanks Dawn - if you need anything else, you know where we are!
Réponse : Essential Aids
That's great, Mr Bristowe - many thanks for taking the time to review us!
I was a bit doubtful at first but I was…
I was a bit doubtful at first but I was very impressed with the quality of the Walker that I purchased at such a good price as well. I would highly recommend Essential Aids.
21 mars 2026
Réponse : Essential Aids
We're delighted you feel able to recommend us, Mr Howlett, we appreciate it!
At last a toilet seat which stays in…
At last a toilet seat which stays in place and is comfortable.
21 mars 2026
Réponse : Essential Aids
Thanks Julie and we hope to hear from you again.
Réponse : Essential Aids
Thanks Marilyn! Our customer service team work hard so you're feedback is warmly received.
Réponse : Essential Aids
Thanks Nick, we're delighted you're happy with everything!
delivery was as advised and earlier…
delivery was as advised and earlier which was great. item ordered was well made and sturdy.
21 mars 2026
Réponse : Essential Aids
Thanks June, that's nice to read!
Highly recommended
My third time buying from Essential Aids, and as before, an all-round good company to deal with, selling quality mobility and independence aids for a fair price; with a clear, simple ordering process; helpful customer services; and swift, safe delivery of the order. Highly recommended.
21 mars 2026
Avis spontané
Réponse : Essential Aids
That's reassuring to hear and we're thrilled you're a satisfied repeat-customer! Please come again!
Réponse : Essential Aids
We're pleased you like them, Joanne - thank you!
Réponse : Essential Aids
Hi Mrs Bell - that's good news! Thanks for leaving a review.
Buckingham caddy
So easy to order, no creating an account and having to remember another password! Caddy has made things much easier for my Mum
19 mars 2026
Réponse : Essential Aids
We did away with accounts for that very reason! Thanks for your feedback and we're delighted the caddy is working out well.
Réponse : Essential Aids
Thanks for your feedback, Mr Horder!
Xplorer cabin mobility NOT IN STOCK
I ordered an Xplorer cabin mobility scooter from Essential Aids because on the website it stated that this item was in stock. The money was paid via PayPal and I got a mail confirming that fact. After a few days no more contact so I asked the company when I could expect delivery as I am in a wheelchair and I had paid for a technician to setup the scooter for me. The next day I got a mail saying there had been a supply issue and the scooter would not be available for another 2or3 weeks.
I rechecked the website and it still said the item was in stock. When questioned the company said they had made the change but it takes about 2 hrs to appear on the website but 6hrs later it still had not been changed. Now 3 days later the company is still saying this item is in stock when it clearly is not. There are five variations of this item all apparently in stock so I asked for any one they had in stock if my choice was not available but they had none in stock. I asked for my money back which they agreed to but it could take a week.
I then checked TrustPilot where I found 4 people in the last month with the same problem as me, stock items were NOT IN STOCK. This is not a new issue the company has known for some time.
Do not believe this company when they tell an item is in stock.
16 mars 2026
Avis spontané
Réponse : Essential Aids
Thanks for your feedback and we'll investigate the issue you raise - please accept our apologies that the mobility scooter was marked as in stock, it's a clear error.
Horrible
Horrible, this thing is not a raiser, it’s just a regular sponge. I regret buying it!!! I needed dense foam under me!!!!
13 mars 2026
Réponse : Essential Aids
We're sorry the cushion failed to meet expectations. We'll assess the stock and make sure it's a one-off problem. Apologies again.
Réponse : Essential Aids
That's nice to know, Pearl - thanks!
Efficient from ordering to delivery
20 mars 2026
Réponse : Essential Aids
Many thanks, Mr Merrikin - please keep us in mind if you need anything else.
The courier was polite and kind
The courier was polite and kind. I am disabled so this is essential. Thanks
20 mars 2026
Réponse : Essential Aids
Thanks Mrs Mellis - that's very nice to hear.
Fast service good communications value…
Fast service good communications value for money
19 mars 2026
Réponse : Essential Aids
Thanks Jill! Please keep us in mind for the future!
Very good product
The item arrived in good time. The packaging was excellent. We are going to use it so that my husband can walk about upstairs. The item we borrowed is quite difficult to use. It was fairly easy to put together
19 mars 2026
Réponse : Essential Aids
Thanks for your feedback and we hope it works out well.
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