FED Fitness Avis 

I could not use the app machine specific tabs at the top because when Id select them, the tutorial for them would pop up. The buttons to dismiss the tutorial could not be pressed due to my phones home button and back button. I submitted a ticket about it and they were great to respond and will be releasing a fix May 22.

Top notch customer care turned my difficulty into an experience of thoughtfulness, kindness, and appreciation as a valued patron. I had an issue with a malfunction on my bike within a few months of my purchase. The customer support team evaluated my issue and resolved to send me a new unit.😀🤙 I was so thrilled because it was completely unexpected and they felt how much I loved my riding experience with my Yosuda bike. Even before my purchase, after much research into the many bikes on the market, I knew that my Yosuda was going to become an integral part of my fitness plan. It’s such an awesome part of my life and I look forward to every ride almost every day if I’m able to. I am definitely a satisfied and dedicated Yosuda fan !! 😍🤙🤙🤙

They quickly responded to my request. Thank you

Excellent customer service! I emailed asking for a delivery date and FED Fitness repsonded the same day and then took the initiative to keep me up to date on my delivery. I received my rebounder within 4 business days of ordering. I couldn't be happier with the customer communications & delivery service. I am looking forward to unboxing and using my new equipment.

Needed a refund and got quick response and received refund quickly

Customer sevice and attentiveness were outstanding. Very responsive and helpful.

I purchased a Yosuda Pro - M bike in 2024. The bike is very well built and has significantly enhanced the quality of my exercise routine.
Unfortunately, the resistance bar eventually broke — the threads became worn, causing it to spin freely without providing any resistance. I contacted the customer support team, and they were highly responsive. After I provided the necessary evidence, they promptly sent a replacement part.
Thank you for your excellent support.

They were quick to take care of a couple lost parts of our unit, even without all the documentation. Great job, guys!!

I needed to make a change to my order and Louise promptly responded to my request.

Great customer service! Well built product and my mom loves the device - it’s helping a lot in her physical therapy.

I needed to change the delivery address and the staff was super responsive! The product arrived promptly and the quality is excellent. Five stars.

Very professional a truly honest company. I would buy from them anytime. They should be the example for other companies to emulate.

FED Fitness offered prompt, free delivery, excellent customer service with an invoicing inquiry also quickly addressed, and very simple product instructions.

I purchased a recumbent bike that came with two right pedals, so I reached out to the customer support email in the instructions and they responded within hours. They were so apologetic and professional. They immediately got me out a left pedal, and have been super communicative throughout the process. Good customer service should be a given, but it’s not, so when it happens it’s refreshing and heartening. Shoutout to Yanna for being an A+ representative of this company!

My customr service rep Liz went above and beyond to help me order some missing parts. Thank you!

I appreciate the quick response and the effort that was made to resolve the issue. Thank you!!!

Great customer service and support. An outstanding company to work with. Thank you!

The sevice for a replacement part was over the top excellent. Much thanks!!

Violet was very quick to respond and solved my issue (pacakge was lost in the mail) by sending me a replacement part immediately, free of charge. Thank you!

I purchased the Strength Station from their website. I thought it would be useful for weekends at the camper, etc. They sent me something that says, "Halo Strength Studio". It looks the same, but it doesn't work. The resistance settings don't increase the resistance. On max level, I can pull the cable with a single finger. There is no eccentric resistance either.

Their customer support is slow as can be. Admittedly, I am use to Amazon who responds quickly. However, they are going back and forth asking for video, then proof, etc. etc. I paid $500+ for this thing. I sent video showing it doesn't work. Get it resolved!